Jobs/Vacancies
Vacancies at SEND Freight
Vacancies at SEND Freight
SEND is a digital freight forwarder and customs broker for Africa. We manage the entire process of shipping freight by air and ocean, including customs clearance and supply chain finance -using software to provide quotes, document management, cost transparency and control across your supply chain.
We are recruiting to fill the position below:
Job Title: Senior Counsel
Location: Nigeria
Job type: Full time
Job Description
- We are seeking a Senior Counsel with extensive experience in the logistics, freight forwarding, or technology sectors.
- This role will ensure that SEND’s operations comply with legal, regulatory, and compliance requirements while supporting our commitment to ethical business practices.
Responsibilities
- Draft and review contracts, including service agreements, non-disclosure agreements, and vendor contracts.
- Assist with regulatory approvals and licensing applications, advising management on strategies for compliance.
- Work with external counsel to negotiate and finalize commercial contracts and provide business-oriented legal advice.
- Manage communications between SEND teams and external legal partners to ensure timely resolution of legal matters.
- Advise on potential litigation issues and coordinate with external counsel on legal proceedings as necessary.
- Develop policies and procedures in collaboration with the compliance team to ensure adherence to legal obligations across the organization.
- Represent SEND in meetings with regulatory bodies, fostering relationships that align with company objectives.
Requirements
- Minimum of 8 years of experience in a legal or compliance role, preferably within logistics or technology.
- Strong knowledge of relevant laws and regulations affecting the freight forwarding industry.
- Proven ability to provide forward-thinking legal advice on anticipated issues impacting business operations.
- Excellent interpersonal skills to engage effectively with diverse stakeholders across various disciplines.
- Strong initiative and self-motivation in a fast-paced environment.
- Exceptional written and verbal communication skills, capable of simplifying complex legal concepts for non-legal audiences.
- Ability to manage multiple projects simultaneously while meeting tight deadlines.
Application Closing Date
10th January, 2025.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Head of Sales
Location: Nigeria
Job type: Full time
Job Description
- We are seeking a results-driven Head of Sales to lead our team, drive customer acquisition, and achieve revenue growth.
- Key responsibilities include meeting sales targets, building strong customer relationships, manage field sales executives, and analyzing market trends.
- If you’re a dynamic leader with a proven sales record, we’d love to hear from you.
Responsibilities
- Develop and implement strategic sales plans to achieve revenue targets.
- Lead, motivate, and manage a team of field sales executives to meet and exceed sales goals.
- Identify and pursue new business opportunities to expand our customer base.
- Build and maintain strong relationships with key clients and stakeholders.
- Monitor market trends and competitor activities to inform sales strategies.
- Prepare and present sales reports and performance metrics to the management.
Requirements
- Bachelor’s Degree in Business, Marketing, or a related field.
- 7+ years of experience in sales leadership; at least 3 years of experience in logistics, freight forwarding, or ground transportation is a must.
- Portfolio of achievements growing a business or product and consistently exceeding revenue targets and company goals
- Knowledge of import, export, port operations, shipping, and customs clearance would be a major plus.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Analytical thinking with a strategic approach to problem-solving.
- Proficiency in CRM software and sales tools.
Application Closing Date
10th January, 2025.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Operations Associate
Location: Nigeria
Job type: Full time
Job Description
- We are currently seeking an Operations Associate to join our dynamic team and contribute to our mission of operational excellence.
- In this role, you will be an integral part of our operations department, responsible for supporting our logistics processes and ensuring that our supply chain runs smoothly and efficiently
Responsibilities
- Assist in coordinating and optimizing logistics operations to ensure timely delivery of goods.
- Prepare and analyze reports regarding operational performance and suggest areas for improvement.
- Collaborate with vendors and clients to resolve any issues related to shipments and deliveries.
- Help manage documentation related to shipments, including invoices, packing lists, and customs forms.
- Coordinate with internal teams to ensure alignment on operational goals and performance metrics.
- Support the implementation of new operational processes and technologies to enhance overall efficiency.
Requirements
- Bachelor’s Degree in Business Administration, Logistics, Supply Chain Management, or a related field.
- Proven experience in logistics or supply chain operations is highly desirable.
- Strong analytical skills with the ability to interpret data and make data-driven decisions.
- Excellent communication and interpersonal skills to effectively collaborate with various stakeholders.
- Proficiency in Microsoft Office Suite, particularly Excel, and experience with logistics software is a plus.
- Detail-oriented with strong organizational skills to manage multiple tasks efficiently.
- Ability to thrive in a fast-paced environment and adapt to changing priorities.
Application Closing Date
10th January, 2025.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Senior Customer Care Partner
Location: Nigeria
Job type: Full time
Job Description
- Join our team as a Senior Customer Care Executive. In this key role, you will drive customer satisfaction and loyalty by serving as the primary contact for our clients.
- Utilizing your expertise, you will deliver exceptional support, resolve issues efficiently, and ensure smooth communication between customers and internal teams.
Responsibilities
- Serve as the primary point of contact for customers, building strong relationships and understanding their unique needs and goals
- Guide clients through the onboarding process, ensuring a seamless setup and effective use of SEND’s platform and services.
- Identify upselling opportunities aligned with customer needs while maintaining our brand image.
- Address and resolve customer feedback, complaints, and concerns, working closely with internal teams to improve the overall customer experience.
- Serve as the voice of the customer within the company, advocating for their needs and priorities to drive meaningful product enhancements and improvements.
Requirements
- Minimum of 5 years experience in a customer-facing role, preferably in the logistics or supply chain industry.
- Strong communication skills, both written and verbal, with the ability to engage effectively with clients and colleagues.
- Proven problem-solving skills and a customer-first mindset to address customer needs and challenges.
- Exceptional organizational skills, with the ability to prioritize tasks in a fast-paced environment.
- Experience with CRM software
- A detail-oriented approach with a focus on accuracy and efficiency in managing customer information.
- Ability to work independently as well as part of a collaborative team, demonstrating flexibility and adaptability.
- Strong work ethic: You are self-driven and willing to do what it takes to deliver results.
Application Closing Date
10th January, 2025.
How to Apply
Interested and qualified candidates should:
Click here to apply online
