Vacancies at M-KOPA Nigeria

M-KOPA is a fast-growing FinTech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.

We are recruiting to fill the position below:

Job Title: Customer Retention Manager

Location: Nigeria
Job type: Full-time
Department: FintechCustomer RetentionCustomer Retention – Management

Description

• We are looking for a Customer Retention Manager to join our Strategy and Operations team as we scale up and drive digital and financial inclusion across our markets.
• As the Customer Retention Manager, you will oversee and drive the daily operations of our retention team. This includes hiring and developing retention representatives and team leads, designing sales campaigns, and implementing strategies to maximize conversion rates and revenue.
• You will act as a servant leader, coach, and contributor, ensuring that the team achieves high-quality output and consistently exceeds targets, all while fostering a customer-centric culture.
• In this role, you will manage all aspects of our telesales operations, from outbound and inbound campaigns to specialized retention projects, helping the team deliver exceptional results.
• By leveraging your expertise in sales techniques and performance analytics, you will play a key role in ensuring that every customer interaction aligns with M-KOPA’s values.
• This position offers an exciting opportunity to contribute to a life-changing impact, while growing your career within a fast-paced and innovative organization.
• You will report directly to the Senior Strategy & Operations Manager.

Key Qualifications

• You must hold a Bachelor’s Degree in Business Management or a related field and have at least 5 years of experience in a corporate environment, preferably within the BPO or call center industries.
• Proficiency in MS Excel, combined with exceptional presentation, communication, and interpersonal skills, is essential. A results-driven mindset, along with experience in CRM systems, is critical to succeeding in this role.
• If you are passionate about making a difference and enjoy driving strategic growth through retention efforts, we would love to hear from you. Join us and help us transform lives through innovation and exceptional customer engagement.

Requirements:

• We are looking for a seasoned leader with a proven track record in telesales, campaign management, and team coaching. To excel in this role, you should have strong skills in strategy development, data analysis, and performance optimization, along with the ability to inspire and lead a high-performing team.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Senior Sourcing Manager (Second Life Devices)

Location: Nigeria
Job type: Full time

Job Summary

• We are seeking for a Senior Sourcing Manager to join our Supply Chain Operations team and lead global Second Life Device Sourcing.
• In this role, you will lead the global sourcing and lifecycle management of second Life Phones, drive supplier relationships, and ensure seamless transitions to new device models.
• You’ll take charge of sourcing processes, develop strategic supplier partnerships, and mentor a high-performing sourcing team to deliver measurable business outcomes.

What You’ll Be Doing

• Sourcing Leadership:
  • Lead multi-sourcing efforts for 2nd Life Phones, negotiating competitive terms and ensuring the timely supply of products that meet market demands.
  • Implement inventory optimization strategies and ensure sufficient supplier coverage (at least two suppliers per device per country).
  • Oversee distributor onboarding, ensuring partnerships align with M-KOPA’s objectives.
• Product Management:
  • Manage new phone model transitions, verifying technical compatibility for each market.
  • Coordinate with the Market and 2nd Life Project Management teams to ensure successful product launches and lifecycle management.
• Supplier Relationship Management:
  • Own supplier relationships, acting as the primary point of contact while prioritizing M-KOPA’s interests.
  • Provide ongoing support for new and existing products, and coordinate with legal teams to develop supplier contracts and agreements.
• Team Development:
  • Mentor and develop a team of sourcing professionals, fostering a culture of high performance and continuous improvement.