Jobs/Vacancies
Vacancies at Careers Verified
At Careers Verified, we go beyond narrowly defined client’s issues, we create opportunities for our clients, candidates, colleagues, collaborators, and the community. Through a network of diversified but highly complementary line of business, we help organizations find critical talent, access cutting-edge advice and get the innovative support they require to grow in a challenging market.
We partner with businesses and organizations of varying size and structure across diverse sectors, such as Oil and Gas, Engineering, Finance, Telecom, FMCG, Legal, Technology, Healthcare, Travel and Aviation etc. to enhance business performance and to optimize for growth to achieve exceptional results. What sets us apart is the depth of our capabilities, creative problem solving approach and proven track record in our practice area combined with in-depth knowledge of the realities of the industries we serve.
We are recruiting to fill the position below:
Job Title: Contact Centre Officer
Location: Nigeria
Employment Type: Full-time
Job Description
- The Contact Center Officer serves as the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a seamless customer experience. They handle calls, emails, chats, or other communication channels professionally and efficiently, maintaining high service standards and fostering customer satisfaction.
Key Responsibilities
Customer Interaction:
- Respond promptly to customer inquiries via phone, email, chat, or other channels.
- Handle customer complaints and provide appropriate solutions within the established time limits.
- Record customer information and communication details accurately in the system.
Problem Resolution:
- Identify and assess customer needs to provide timely and effective solutions.
- Escalate unresolved issues to higher management or relevant departments as necessary.
Information Management:
- Stay updated on company products, services, policies, and procedures to assist customers effectively.
- Provide accurate information to customers regarding product usage, services, and promotions.
Operational Excellence:
- Meet or exceed key performance indicators (KPIs) such as response time, resolution time, and customer satisfaction.
- Follow contact center scripts, guidelines, and compliance requirements.
Collaboration:
- Work with team members to ensure consistent service quality.
- Share customer feedback with the relevant teams to improve processes and offerings.
Administrative Tasks:
- Maintain detailed records of customer interactions.
- Generate and submit daily or weekly reports to the Contact Center Manager.
Requirements
- Candidates should possess OND / HND / Bachelor’s Degrees.
- Experience: Previous experience in customer service or a contact center environment is preferred.
- Skills:
- Excellent verbal and written communication skills.
- Strong problem-solving and multitasking abilities.
- Proficiency in customer relationship management (CRM) software and basic computer applications.
- Empathy, patience, and a customer-centric approach.
- Ability to handle high-pressure situations calmly and professionally.
Application Closing Date
31st December, 2024.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Customer Service Officer
Location: Nigeria
Employment Type: Full-time
Job Summary
- The Customer Service Officer is responsible for providing high-quality service to customers by addressing inquiries, resolving complaints, and ensuring a positive customer experience.
- This role serves as the first point of contact for customers and is vital to maintaining satisfaction and loyalty.
Key Responsibilities
Customer Interaction:
- Respond promptly to customer inquiries via phone, email, chat, or in person.
- Provide accurate information about products, services, and policies.
- Resolve customer complaints effectively, ensuring customer satisfaction.
Problem Solving:
- Investigate and resolve customer issues by coordinating with internal departments.
- Escalate complex or unresolved issues to the appropriate team or manager.
- Follow up with customers to ensure their concerns have been addressed.
Record-Keeping:
- Document customer interactions, inquiries, complaints, and resolutions in the CRM system.
- Maintain up-to-date records of customer profiles and preferences.
Support and Guidance:
- Assist customers with troubleshooting technical issues or navigating company platforms.
- Provide guidance on product usage and offer personalized recommendations.
Feedback Collection:
- Collect and record customer feedback to identify areas for improvement.
- Communicate insights and suggestions to management for enhancing customer experience.
Policy Adherence:
- Ensure compliance with company policies, procedures, and service standards.
- Stay informed about changes in products, services, and company policies.
Team Collaboration:
- Collaborate with team members to share insights and strategies for improving service delivery.
- Participate in team meetings and training sessions to enhance skills and knowledge.
Qualifications
- Candidates should possess a Bachelor’s Degree / HND or OND qualification.
Skills:
- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in using CRM systems and basic computer applications.
- Ability to handle high-pressure situations and multitask effectively.
Application Closing Date
30th January, 2024.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Female Chief Operating Officer
Location: Nigeria
Employment Type: Full-time
Job Description
- Our client is seeking for a dynamic and results-driven Chief Operating Officer (COO) to lead its daily operations.
- The ideal candidate will have extensive experience managing cross-industry operations, optimizing performance, and driving sustainable growth.
- This is a critical leadership role for a strategic thinker with a hands-on approach to operational excellence.
- Available to resume within 2 weeks- 1 month
Responsibilities
- Oversee and streamline operations across transportation, real estate, and oil & gas subsidiaries to ensure alignment with corporate objectives.
- Implement robust operational processes and enhance productivity to maximize profitability and efficiency.
- Collaborate with the executive team to develop and execute growth strategies, innovation initiatives, and risk management protocols.
- Monitor industry trends and regulatory developments to maintain compliance and competitive advantage.
- Foster a culture of continuous improvement and high performance across all operational teams.
Qualifications
- Bachelor’s Degree in Business Administration, Engineering, or a relevant field; an MBA or equivalent is highly preferred.
- Minimum of 12 years in senior operational roles, with experience in transportation, real estate, or oil & gas.
- Strong leadership and organizational skills with a track record of successful cross-functional management.
- Proven ability to implement efficient processes and drive performance in complex, multi-industry settings.
- Must have experience in at least two industries – transportation & real estate
- Excellent interpersonal, communication, and negotiation skills.
Benefits
- Competitive salary with performance-based incentives (N1,500,000 – N2,000,000 Monthly)
- HMO
- Mobility benefits
- Professional development and growth opportunities
- Communication allowances
- Travel/outstation allowance.
Application Closing Date
31st December, 2024.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Sales and Marketing Manager
Location: Nigeria
Employment Type: Full-time
Description
- We are seeking a dynamic and results-driven Sales and Marketing Manager to lead and implement strategies across our transportation, real estate, and oil & gas subsidiaries.
- The ideal candidate will have a proven track record in developing and executing sales and marketing plans, driving revenue growth, and building strong relationships with clients and stakeholders.
Responsibilities
- Develop and execute comprehensive sales and marketing strategies for each subsidiary to achieve revenue and market share targets.
- Conduct market research and analyze industry trends to identify new business opportunities and customer needs.
- Build and manage a high-performing sales team, setting clear goals and providing regular performance feedback.
- Create and oversee marketing campaigns, including digital marketing, events, and public relations, to enhance brand visibility.
- Collaborate with the product and operations teams to align offerings with customer demands and market trends.
- Build and maintain relationships with key clients, partners, and stakeholders to drive long-term business growth.
- Monitor sales and marketing performance metrics, providing regular reports to senior management.
Qualifications
- Bachelor’s Degree in Marketing, Business Administration, or a related field; MBA is an advantage.
- Minimum of 7 years’ experience in sales and marketing, preferably in transportation, real estate, or oil & gas.
- Strong leadership, communication, and negotiation skills.
- Proven ability to develop strategic plans and achieve sales targets.
- Experience in digital marketing and CRM tools is a plus.
- Must have experience in at least two industries – transportation & real estate
- Excellent interpersonal, communication, and negotiation skills.
Benefits and Salary
- Competitive salary with performance-based incentives (N500,000 – N700,000) / Month plus commission
- HMO
- Professional development and growth opportunities
- Communication allowances
- Travel/outstation allowance
Application Closing Date
31st December, 2025.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Note: Should be available to resume within 2 weeks- 1 month
Job Title: Telesales Intern
Location: Nigeria
Employment Type: Full-time
Job Summary
- The Telesales Intern will assist the sales team in reaching out to potential clients, promoting products or services, and supporting overall sales goals.
- This role provides hands-on experience in sales and customer relations, ideal for individuals looking to build a career in sales or customer service.
Key Responsibilities
Outbound Calling:
- Make outbound calls to prospective customers from provided contact lists.
- Introduce the company’s products or services to potential clients and create interest.
Lead Qualification:
- Gather essential information from leads and determine their level of interest.
- Qualify leads and forward them to the senior sales team for follow-up if necessary.
Customer Follow-Up:
- Conduct follow-up calls with leads who expressed interest to keep them engaged.
- Respond to initial queries and address concerns where possible, or escalate them to the appropriate team.
Data Entry & Reporting:
- Maintain detailed records of interactions in the CRM or sales database.
- Assist in tracking sales metrics and performance data to report to the Telesales Supervisor.
Learning & Development:
- Participate in training sessions to improve sales techniques and product knowledge.
- Seek feedback and work closely with mentors to enhance sales skills.
Requirements
- Excellent verbal communication and listening skills.
- Ability to work in a fast-paced environment and handle rejections with a positive attitude.
- Basic computer skills and familiarity with CRM software is a plus.
- Enthusiastic and eager to learn about sales and customer engagement.
Salary
N50,000 – N60,000 monthly.
Benefits:
- Hands-on training and mentorship from experienced sales professionals.
- Opportunity to gain real-world experience in telesales and customer interactions.
- Potential for a full-time role upon successful internship completion.
Application Closing Date
31st December, 2024.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Chief Operating Officer
Location: Nigeria
Employment Type: Full-time
Job Description
- Our client is seeking for a dynamic and results-driven Chief Operating Officer (COO) to lead its daily operations.
- The ideal candidate will have extensive experience managing cross-industry operations, optimizing performance, and driving sustainable growth.
- This is a critical leadership role for a strategic thinker with a hands-on approach to operational excellence.
- Available to resume within 2 weeks- 1 month
Responsibilities
- Oversee and streamline operations across transportation, real estate, and oil & gas subsidiaries to ensure alignment with corporate objectives.
- Implement robust operational processes and enhance productivity to maximize profitability and efficiency.
- Collaborate with the executive team to develop and execute growth strategies, innovation initiatives, and risk management protocols.
- Monitor industry trends and regulatory developments to maintain compliance and competitive advantage.
- Foster a culture of continuous improvement and high performance across all operational teams.
Qualifications
- Bachelor’s Degree in Business Administration, Engineering, or a relevant field; an MBA or equivalent is highly preferred.
- Minimum of 12 years in senior operational roles, with experience in transportation, real estate, or oil & gas.
- Strong leadership and organizational skills with a track record of successful cross-functional management.
- Proven ability to implement efficient processes and drive performance in complex, multi-industry settings.
- Must have experience in at least two industries – transportation & real estate
- Excellent interpersonal, communication, and negotiation skills.
Benefits
- Salary: N3,000,000 annually.
- Competitive salary with performance-based incentives
- HMO
- Mobility benefits
- Professional development and growth opportunities
- Communication allowances
- Travel/outstation allowance.
Application Closing Date
31st January, 2025.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: General Manager
Location: Nigeria
Employment Type: Full-time
Description
- We seek an experienced and strategic General Manager to lead and oversee the operations of.
- The ideal candidate will have a proven track record in managing multi-industry businesses, driving growth, and optimizing resources to achieve business objectives.
- This role demands a hands-on leader who can navigate complex environments, engage cross-functional teams, and ensure each subsidiary’s smooth, profitable operation.
Key Responsibilities
- Lead, develop, and implement business strategies for each subsidiary to align with corporate goals.
- Oversee financial performance, budgeting, and resource allocation across all
- Subsidiaries.
- Develop strong relationships with key stakeholders, partners, and regulatory bodies.
- Drive operational efficiency, process im
- Movements, and ensure compliance with industry regulations.
- Monitor market trends, identify growth opportunities, and ensure business adaptability.
- Report directly to the executive board on subsidiary performance and strategic initiatives.
Qualifications
- An MBA or equivalent is preferred for a Bachelor’s Degree in Business, Finance, or a relevant field.
- Minimum 10 years of experience in a senior management role, ideally within transportation, real estate, or oil & gas sectors.
- Proven leadership skills with strong financial acumen and strategic thinking abilities.
- Must have experience in at least two industries – transportation & real estate
- Excellent interpersonal, communication, and negotiation skills.
- Available to resume within 2 weeks – 1 month.
Benefits
- Competitive salary with performance-based bonuses (N700,000 – N1,000,000 Monthly)
- HMO
- Travel/Outstation allowances
- Communication allowances.
Application Closing Date
31st January, 2025.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Title: 2024 Young Talents Graduate Trainee Program
Location: Nigeria
Employment Type: Full-time
Job Summary
- Our Young Talent Program is designed to attract, develop, and retain high-potential young professionals who are ready to begin a dynamic and impactful career.
- Participants in the program will rotate through various departments, gaining valuable skills, exposure to different aspects of the business, and hands-on experience with real-world projects.
- This program provides a structured development path with mentorship, training, and career advancement opportunities.
Responsibilities
- Rotational Assignments: Work across multiple departments (e.g., Sales, Marketing, Finance, Operations) to gain comprehensive knowledge and exposure.
- Project Participation: Support ongoing projects by assisting in data analysis, market research, customer engagement, and other critical tasks.
- Skill Development: Actively participate in training sessions, workshops, and e-learning modules tailored to professional and personal growth.
- Mentorship Program: Work closely with assigned mentors to set career goals, receive feedback, and navigate early-career challenges.
- Performance Evaluation: Regularly meet with supervisors to discuss progress, receive feedback, and set objectives for each rotation.
- Networking: Engage in networking events, team meetings, and company-wide gatherings to build relationships within the company.
Requirements
- Education: Recent graduates in [Relevant Field, e.g., Business, Engineering, Marketing.
- Experience: Previous internship or part-time work experience is a plus but not required.
Skills:
- Strong communication and interpersonal skills.
- Proactive and eager to learn.
- Analytical thinking and problem-solving abilities.
- Ability to work collaboratively in a team environment.
- Adaptability and openness to new challenges.
- Software Knowledge: Familiarity with [e.g., MS Office, Google Workspace, relevant software] is advantageous.
Salary
N50,000 – N60,000 Monthly.
Benefits:
- Competitive entry-level salary with performance-based reviews.
- Mentorship from experienced professionals in the field.
- Access to a robust learning and development program.
- Opportunities for permanent placement and career advancement within the company upon successful completion of the program.
Application Closing Date
31st December, 2024.
How to Apply
Interested and qualified candidates should send their Resumes to: [email protected] using the Job Title as the subject of the mail.
