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Vacancies at Airtel Nigeria

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Vacancies at Airtel Nigeria

Vacancies at Airtel Nigeria

Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider in Nigeria headquartered in Lagos, the commercial nerve-centre of Nigeria. The telco ranks amongst the top four mobile service providers in terms of subscribers with a customer base of more than 39.8 million. The company’s product offerings include 2G, 3G and 4G wireless services, mobile commerce and enterprise services.

We are recruiting to fill the position below:

Job Title: Lead, Corporate Social Responsibility

Job Identification: 329
Location: Nigeria
Job type: Full-time

Job Description

  • The Lead, Corporate Social Responsibility will be responsible for developing and executing a comprehensive Corporate Social Responsibility (CSR) strategy that aligns with the Airtel Africa Foundation’s FEED pillars—Financial Inclusion, Education, Environment, and Digital Inclusion.
  • This role will also oversee the implementation of employee-driven sustainability initiatives under the Employee Volunteer Scheme.
  • The role requires a visionary leader who can deliver measurable social impact while aligning CSR objectives with the overall business strategy.

Responsibilities
Corporate Social Responsibility Strategy:

  • Assist in developing and implementing integrated CSR strategy that supports the Airtel Africa Foundation’s FEED (Financial Inclusion, Education, Environment, Digital Inclusion) pillars.
  • Align CSR objectives with the overall divisional strategy to drive meaningful impact in targeted communities.
  • Develop and Implement the Employee Volunteer Scheme activities, leveraging employee-driven sustainability initiatives to drive employee engagement.

Sustainability Planning and Execution:

  • Develop and execute a long-term, sustainable plan for CSR activities that addresses the needs of targeted communities.
  • Benchmark Airtel Nigeria’s CSR initiatives against industry best practices and competitor activities to ensure innovation and leadership.
  • Collaborate with communities to ensure their participation and ownership in CSR project implementation.
  • Develop an accepted and long-term strategic plan/set of priorities for targeted communities.

Project Management and implementation of CSR initiatives:

  • Apply best practices in project management to ensure efficient and effective implementation of CSR programs.
  • Establish and manage project timelines, budgets, and resource allocations to achieve strategic goals.
  • Ensure CSR initiatives are executed with high quality and within defined timeframes.
  • Oversee the upgrade of physical infrastructure of adopted projects.
  • Liaise with relevant stakeholders (internal and external) in the procurement process for adopted in line with established procedures.
  • Organize training programs where required.
  • Ensure project Risk Mitigation and Reporting.

Stakeholders Engagement:

  • Build and maintain strong relationships with key stakeholders, including government bodies, NGOs, community leaders, and internal teams.
  • Act as a brand ambassador to represent Airtel Nigeria in external CSR forums, partnerships, and initiatives.
  • Collaborate with cross-functional teams to ensure alignment between CSR and business objectives
  • Serve as internal resource and external representative on CSR matters.
  • Ensure compliance with National Policies
  • Act as liaison between the organization and representatives of host communities and government agencies associated with Airtel’s CSR projects and programs
  • Work with HR, Internal Communications and Employee Engagement change teams to develop communications and employee involvement plans as needed.

Monitoring and Evaluation:

  • Develop and implement metrics to monitor the effectiveness and impact of CSR initiatives.
  • Conduct regular evaluations to ensure initiatives are achieving desired outcomes and recommend improvements as necessary.
  • Provide periodic reports on CSR activities and their impact to internal and external stakeholders.
  • Develop monthly and annual reports on CSR activities.
  • Monitor competitor CSR activities and prepare peer review reports as required.

Others:

  • Monitor Employee Philanthropy Scheme Activities and implement CSR projects within contribution
  • Review project proposals, applications, respond to, and prepare recommendations to the Director Corporate Communications
  • Maintain and update a centralized database of reputable non-governmental organizations (NGOs), charitable organizations, and other key development partners.

Qualifications

  • Minimum of 8–10 years of experience in Corporate Social Responsibility or related fields, with at least 3 years in a managerial role.
  • A minimum of Second-Class Lower Degree in Social Sciences, Environmental Studies, or any other discipline
  • A master’s degree or professional certification in CSR, Sustainability, or related disciplines is an added advantage.
  • Strong understanding of CSR frameworks, including sustainability and social impact measurement.
  • Excellent project management skills, including the ability to handle multiple projects simultaneously.
  • Exceptional communication, presentation, and interpersonal skills.
  • Proven ability to build and maintain relationships with diverse stakeholders.
  • Analytical and problem-solving skills to evaluate the impact of CSR initiatives.
  • A track record of developing innovative and impactful CSR programs
  • Aware of social issues and trends globally and within sphere of responsibility
  • Negotiation skills and commercial awareness
  • Excellent writing skills
  • Team player with high personal standards and goal oriented
  • Cultural sensitivity, culturally aware and adept at working across multiple geographies
  • Passion for social development and sustainability.
  • Strategic thinker with a results-driven mindset.
  • Collaborative leader with the ability to inspire and motivate teams.
  • High ethical standards and a commitment to corporate citizenship.

Application Closing Date
3rd February, 2024; 07:00

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Data Assurance Analyst

Job Identification: 332
Location: Nigeria
Job type: Full-time

Responsibilities
To ensure all Data and VAS traffic/CDRs are captured and billed appropriately:

  • Ensure accurate charging of data and VAS transactions, highlight and escalating incidents of wrong charging.
  • Ensure charging of data transaction occurs in set priority from allocated buckets.
  • Close monitoring of new data product to ensure billing and charge configuration aligns with standards.
  • Close monitoring of rating groups and detect cases of high data usage from free rating groups.
  • APN reconciliation. Detect APNs do not configure on the billing system.

Validations:

  • Detect incorrect tariff configured for data services.
  •  Validation of all incentive payments as it relates to Revenue |Assurance
  • Carry out validations of customer base for data, Voice and SMS bundles according to set rules
  • Validation of all queries from Customers as it pertains to Data.
  • Reconciliation of Billed transactions against value received for Data, voice and SMS products.

To block possible revenue leakage points:

  • Perform varying degrees of revenue assurance, UAT tests, and on all Data related products and services to eliminate potential revenue losses.
  • Review data subscriptions, voice and SMS bundles to ensure that they are being charged and at the approved rate.
  • Detect errors in the billing system for subscriptions
  • Monitoring adjustment on the system.

Data Revenue completeness:

  • Ensure completeness of revenue reporting on all data (GPRS) network nodes by reconciling traffic from service node against Billing node.
  •  To set up necessary controls and KPI’s to achieve Data Assurance Revenue Savings.
  • Manage all controls around subscribers Main and Dedicated accounts to ensure completeness and accuracy and identify high risk areas.
  • Close monitoring of data trend and revenue) from allocated dedicated account (Bonus and paid Usage).

Accuracy and Completeness of Subscriber Accounts:

  • Manage all controls around subscribers Main and Dedicated accounts to ensure completeness and accuracy and identify high risk areas.
  • Close monitoring of data usage (trend and revenue) from allocated dedicated account (Bonus and paid Usage).

Qualifications

  • 6+ years’ experience in Telecommunications industry (Revenue Assurance and Fraud Management Functions).
  • Bachelor of Science, MBA an added advantage.
  • Oracle 10g (SQL (DB2) for data extraction, data analysis and interpretation)
  • Project management and strong analytical skills
  • Good use of Microsoft office (Excel, Power point, Visio, Word & Access).
  • Good initiative and team spirit
  • Supervisory and leadership skills
  • Good communication, Planning & Organizing and presentation skills
  • Ability to deliver quality services under time pressure
  • Ability to excel in a very challenging environment
  • Analytical (ability to generate business insights).
  • Drive for achievements /results.
  • Problem solving.
  • Teamwork and collaboration.
  • Integrity.
  • Knowledge of data products and business rules on data products.
  • Knowledge of Network and technology for data transactions.
  • Revenue Assurance skills- Reconciliation, investigation and reporting (SQL/Database knowledge is mandatory).

Application Closing Date
3rd February, 2024; 07:00

How to Apply
Interested and qualified candidates should:
Click here to apply online

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