Jobs/Vacancies
Vacancies at Afconrecruit Limited
Afconrecruit Limited is a company that provides solutions to improve the quality and output of the work transaction for both Employers and Employees.
We are recruiting to fill the position below:
Job Title: Customer Service & Support Representative (CSS)
Location: Victoria Island, Ikeja – Lagos
Time Type: Full time
Role Summary
- The CSS Representative will manage customer inquiries, ensuring prompt resolution of issues.
- They will serve as the primary liaison between customers and the technical team, fostering excellent customer relationships and ensuring satisfaction.
Responsibilities
- Handle customer inquiries, requests, and complaints in a professional and timely manner.
- Collaborate with the Tech Team to troubleshoot and resolve customer issues, ensuring minimal disruption to services.
- Maintain an accurate and up-to-date customer database, logging all interactions and resolutions.
- Actively seek customer feedback to enhance service delivery and resolve recurring issues.
- Escalate unresolved issues to higher management or technical teams when necessary.
KPIs:
- Average resolution time for customer inquiries and complaints.
- Customer satisfaction rating (measured via surveys and feedback).
- First response time to customer requests.
- Percentage of issues resolved without escalation.
Requirements
- B.Sc / HND in any field
- The right candidate must have 3 – 5 years experience as a Customer Service Professional.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Customer Service & Support Representative (CSS)
Locations: Gwanripa, Kubwa and Apo – Abuja
Time Type: Full time
Role Summary
- The CSS Representative will manage customer inquiries, ensuring prompt resolution of issues.
- They will serve as the primary liaison between customers and the technical team, fostering excellent customer relationships and ensuring satisfaction.
Responsibilities
- Handle customer inquiries, requests, and complaints in a professional and timely manner.
- Collaborate with the Tech Team to troubleshoot and resolve customer issues, ensuring minimal disruption to services.
- Maintain an accurate and up-to-date customer database, logging all interactions and resolutions.
- Actively seek customer feedback to enhance service delivery and resolve recurring issues.
- Escalate unresolved issues to higher management or technical teams when necessary.
KPIs:
- Average resolution time for customer inquiries and complaints.
- Customer satisfaction rating (measured via surveys and feedback).
- First response time to customer requests.
- Percentage of issues resolved without escalation.
Requirements
- B.Sc / HND in any field
- The right candidate must have 3 – 5 years experience as a Customer Service Professional.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Sales Manager
Location: Ikeja, Lagos
Time Type: Full time
Role Summary
- The Sales Manager will oversee the regional sales team, including full-time Sales Agents and contract-based Brand Activators (BAs).
- This role is key to driving revenue, growth and maintaining strong client relationships in the region.
Responsibilities
- Lead the regional sales team, including Sales Agents and contract-based Brand Activators (BAs), ensuring targets are met or exceeded.
- Develop and implement sales strategies tailored to the region, identifying new market opportunities.
- Provide coaching, training, and support to the sales team to improve lead generation, relationship management, and deal closure.
- Collaborate with the Marketing team to execute campaigns that drive brand awareness and sales growth.
- Build and maintain strong relationships with key enterprise accounts, ensuring their satisfaction and retention.
- Prepare and present sales performance reports to the Regional Manager and National HQ.
KPIs:
- Achievement of regional sales targets and quotas.
- Execution and effectiveness of marketing campaigns in boosting sales.
- Number of contracts closed, leads converted, and enterprise accounts retained.
- Customer feedback and referrals leading to additional business.
Requirements
- B.Sc / HND in any related field
- Must have 5 – 8 years experience as a Sales Manager.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Accountant / Administrative Officer
Locations: Victoria Island & Ikeja – Lagos
Job Type: Full Time
Role Summary
- The Accountant/Admin will manage all financial and administrative operations within the region, including budgeting, procurement, inventory, invoicing, ensuring accurate and timely financial reporting and efficient office management.
- This role is crucial to maintaining budget compliance, coordinating office logistics, and providing administrative support to all teams within the region.
Responsibilities
- Oversee all regional financial operations, including budgeting, invoicing, requisitions, and procurement.
- Manage accounts receivable, ensuring timely processing of payments and follow-up on outstanding invoices.
- Prepare and submit monthly financial reports, ensuring accuracy and compliance with company policies.
- Work closely with the national accounting team to reconcile financial discrepancies and maintain cash flow.
- Ensure adherence to the regional budget and optimize financial processes to prevent overspending.
KPIs
- Accuracy and timeliness of financial reports.
- Timely submission of invoices and requisitions.
- Adherence to the regional budget and cost control measures.
- Efficient cash flow management, ensuring timely payments and healthy balances.
- Address and resolve administrative requests or issues within 24 hours.
- Achieve full compliance with company administrative policies and ensure a professional office environment.
- Timely procurement of required supplies and equipment with minimal delays, maintaining adequate stock levels.
Qualifications
- Bachelor’s Degree in Accounting, Finance, or a related field.
- ICAN Certification is a plus
- Minimum of 3 years of experience in accounting.
- Proficiency in accounting software (e.g., QuickBooks, Sage, Zoho, etc) and MS Office.
- Strong administrative, analytical, organizational, and multitasking skills.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Junior Account Officer / Office Assistant
Locations: Rivers
Job Type: Full Time
Responsibilities
Accounting Operations:
- Assist in preparing and processing invoices, receipts, and payments.
- Record and update financial transactions in accounting systems
- Maintain an organized filing system for financial documents
Data Management:
- Input and verify financial data in the accounting software.
- Ensure accurate and timely updates of accounts payable and receivable.
General Support:
- Respond to inquiries regarding financial transactions and records.
- Provide administrative support to the finance team as needed.
Qualifications and Skills
Education:
- Bachelor’s degree in Accounting, Finance, or a related field.
- (OND/HND holders may also be considered with relevant experience.)
Experience:
- 0-2 years of experience in an accounting or finance role. (Internship experience is acceptable.)
Skills:
- Proficiency in using excel sheet
- Strong attention to detail and accuracy.
- Good organizational and time management skills.
- Ability to work under supervision and meet deadlines.
- Strong communication and interpersonal skills.
Key Competencies:
- Integrity and professionalism
- Numerical accuracy
- Problem-solving attitude
- Willingness to learn
Salary
N80,000 monthly.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Account / Audit Officer
Locations: Abuja
Job Type: Full Time
Responsibilities
Accounting Duties:
- Prepare and maintain accurate financial records, including accounts payable, receivable, and general ledgers
- Prepare monthly, quarterly, and annual financial reports.
- Process payroll, tax deductions, and statutory remittances.
- Assist in budget preparation and financial forecasting.
Audit Duties:
- Verify the accuracy of financial documents, records, and statements.
- Identify areas of risk, inefficiency, and non-compliance, and recommend corrective actions.
- Collaborate with external auditors during financial audits.
- Prepare detailed audit reports and present findings to management.
Compliance and Controls:
- Ensure adherence to financial policies, procedures, and regulatory requirements.
- Maintain a strong internal control system to prevent fraud or errors.
- Stay updated on changes in tax laws, accounting standards, and auditing practices.
General Support:
- Support the finance/audit team in daily operations and special projects.
- Provide guidance to other departments on financial best practices.
- Respond to inquiries regarding financial data and audits.
Qualifications and Skills
Education:
- Bachelor’s degree in Accounting, Finance, Economics, or a related field.
- Professional certifications (e.g., ICAN, ACCA, CPA) are an added advantage.
Experience:
- Minimum of 2-4 years of relevant experience in accounting, auditing, or finance roles.
Skills:
- Proficiency in accounting software (e.g., QuickBooks, SAP, or SAGE) and MS Excel.
- Strong analytical and problem-solving skills.
- Attention to detail and accuracy.
- Knowledge of local tax regulations and IFRS.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
Key Competencies:
- Integrity and confidentiality
- Critical thinking
- Time management
- Organizational skills
Salary
N150,000 monthly.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Human Resources (HR) / Administrative Officer
Location: Gwarinpa, Abuja
Job Type: Full Time
Role Summary
- The HR/Admin manages recruitment, onboarding, employee relations, and compliance with labor laws while overseeing administrative operations.
- This role ensures a well-organized, productive, and legally compliant regional workforce aligned with the company’s objectives.
Key Responsibilities
- Oversee recruitment, onboarding, and training processes.
- Manage employee records and ensure compliance with labor laws.
- Coordinate with the outsourced HR firm for hiring.
- Facilitate employee relations, resolving conflicts when necessary.
- Support administrative tasks, including office logistics and documentation.
KPIs
- Time-to-hire for open positions.
- Employee retention and satisfaction rates.
- Compliance with HR policies and labor laws.
- Timely and accurate onboarding of new hires.
- Resolution of employee-related issues within set timelines.
Qualifications
- Bachelor’s Degree in Human Resources, Business Administration, or related field.
- HR certification(CIPM, CIPD, SPHR, etc) or in view is a requirement
- Minimum of 3 years of HR and administrative experience.
- Knowledge of HR software and best practices.
- Strong personality, organizational and multitasking skills.
- Proficiency in using MS Office or Google Suite.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Human Resources (HR) / Customer Care Officer
Location: Ikeja, Lagos
Job Type: Full Time
Position Summary
- This dual-role position combines Human Resource (HR) responsibilities with customer care functions.
- The ideal candidate will manage HR operations, including recruitment, employee relations, and compliance, while also serving as the point of contact for customer inquiries and support.
- The role requires excellent organizational, interpersonal, and multitasking skills.
Key Responsibilities
Human Resource Responsibilities:
Recruitment & Onboarding:
- Draft and post job advertisements on various platforms.
- Screen applicants, schedule interviews, and assist in onboarding new employees.
Employee Relations:
- Handle employee queries and resolve workplace conflicts.
- Foster a positive work environment through engagement initiatives.
Performance Management:
- Assist in monitoring employee performance and conducting appraisals.
- Support managers in setting performance goals and addressing under performance.
Training & Development:
- Identify training needs and coordinate learning programs for employees.
- Support career development initiatives and mentorship programs.
Customer Care Responsibilities:
Customer Support:
- Respond promptly to customer inquiries via email, phone, and other communication channels.
- Provide accurate information about products, services, and policies.
Complaint Resolution:
- Address customer complaints with professionalism and empathy.
- Escalate unresolved issues to the appropriate department.
Customer Relationship Management:
- Build and maintain positive relationships with customers.
- Collect feedback to improve service delivery.
Record-Keeping:
- Maintain detailed records of customer interactions and transactions.
- Update customer profiles and ensure data accuracy.
Qualifications
- Bachelor’s Degree in Human Resources, Business Administration, or related field.
- Experience in HR and/or customer service roles is an advantage.
- Strong communication and interpersonal skills.
- Ability to multitask and manage time effectively.
- Proficient in HR software, CRM tools, and Microsoft Office Suite.
- Knowledge of labor laws and customer service principles.
- Project management with process orientation is a plus.
- A pretty female within the age bracket of 20 – 30 years is preferable for this role.
Salary
N120,000 Monthly.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Note: Female Corp members can also apply.
Job Title: Accountant
Locations: Gwarinpa, Kubwa and Apo – Abuja
Time Type: Full time
Role Summary
- The Accountant will be responsible for managing regional financial operations, including budgeting, procurement, inventory, invoicing, and financial reporting.
- This role ensures accurate financial data management and budget adherence.
Responsibilities
- Oversee all regional financial operations, including budgeting, invoicing, requisitions, and procurement.
- Manage accounts receivable, ensuring timely processing of payments and follow-up on outstanding invoices.
- Prepare and submit monthly financial reports, ensuring accuracy and compliance with company policies.
- Work closely with the national accounting team to reconcile financial discrepancies and maintain cash flow.
- Ensure adherence to the regional budget and optimize financial processes to prevent overspending.
KPIs:
- Accuracy and timeliness of financial reports.
- Timely submission of invoices and requisitions.
- Adherence to the regional budget and cost control measures.
- Efficient cash flow management, ensuring timely payments and healthy balances.
Requirements
- B.Sc / HND in Accounting / Finance
- The ideal candidate must have 5 – 7 years experience as an Accountant
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Sales Agent / Brand Activator
Location: Abuja
Time Type: Full time
Role Summary
- Sales Agents and Brand Activators are responsible for generating leads, closing sales, and maintaining excellent customer relationships within their regions.
- BAs will operate on a contract basis to supplement the sales team during peak periods or specific campaigns.
Responsibilities
- Generate and convert leads into paying customers, focusing on both B2C and B2B opportunities.
- Build and maintain strong relationships with clients, ensuring a seamless sales experience.
- Conduct market research to identify potential customers and communicate the benefits of our services.
- Manage the sales process from initial contact to closing the deal, ensuring accurate and timely completion of all required documentation.
- Report sales activities and outcomes to the Sales Manager, including new leads, closed deals, and challenges.
KPIs:
- Number of new customers onboarded and deals closed.
- Achievement of individual sales targets.
- Customer retention and satisfaction, with regular follow-up and engagement.
- Lead conversion rate (from inquiry to deal closure).
Requirements
- B.Sc / HND in any field
- The right candidate must have 3 – 5 years experience.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Sales Agent / Brand Activator
Locations: Victoria Island and Ikeja – Lagos
Time Type: Full time
Role Summary
- Sales Agents and Brand Activators are responsible for generating leads, closing sales, and maintaining excellent customer relationships within their regions.
- BAs will operate on a contract basis to supplement the sales team during peak periods or specific campaigns.
Responsibilities
- Generate and convert leads into paying customers, focusing on both B2C and B2B opportunities.
- Build and maintain strong relationships with clients, ensuring a seamless sales experience.
- Conduct market research to identify potential customers and communicate the benefits of our services.
- Manage the sales process from initial contact to closing the deal, ensuring accurate and timely completion of all required documentation.
- Report sales activities and outcomes to the Sales Manager, including new leads, closed deals, and challenges.
KPIs:
- Number of new customers onboarded and deals closed.
- Achievement of individual sales targets.
- Customer retention and satisfaction, with regular follow-up and engagement.
- Lead conversion rate (from inquiry to deal closure).
Requirements
- B.Sc / HND in any field
- The right candidate must have 3 – 5 years experience
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Fiber Technician
Locations: Victoria Island and Ikeja – Lagos
Time Type: Full time
Role Summary
- The Tech Team will handle the installation, maintenance, and troubleshooting of network systems within the region.
- They are critical in ensuring seamless technical service for clients within the OLT’s 20km coverage radius.
Responsibilities
- Install and maintain network infrastructure within the region, ensuring optimal coverage and performance.
- Provide on-site technical support and troubleshooting for clients experiencing connectivity issues.
- Collaborate with the Sales and CSS teams to ensure customer issues are resolved quickly and efficiently.
- Perform regular maintenance checks and upgrades to minimize downtime and ensure service reliability.
- Implement system upgrades and expansions as needed, ensuring seamless integration with existing infrastructure.
KPIs:
- Response time to technical issues from the time they are reported.
- Successful completion rate of installations and network upgrades.
- Customer satisfaction with technical services provided.
- Percentage of technical issues resolved on the first visit.
Requirements
- B.Sc / HND in any Engineering related field
- The ideal candidate must have 5-7 years experience
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Fiber Technician
Locations: Gwanripa, Kubwa and Apo – Abuja
Time Type: Full time
Role Summary
- The Tech Team will handle the installation, maintenance, and troubleshooting of network systems within the region.
- They are critical in ensuring seamless technical service for clients within the OLT’s 20km coverage radius.
Responsibilities
- Install and maintain network infrastructure within the region, ensuring optimal coverage and performance.
- Provide on-site technical support and troubleshooting for clients experiencing connectivity issues.
- Collaborate with the Sales and CSS teams to ensure customer issues are resolved quickly and efficiently.
- Perform regular maintenance checks and upgrades to minimize downtime and ensure service reliability.
- Implement system upgrades and expansions as needed, ensuring seamless integration with existing infrastructure.
KPIs:
- Response time to technical issues from the time they are reported.
- Successful completion rate of installations and network upgrades.
- Customer satisfaction with technical services provided.
- Percentage of technical issues resolved on the first visit.
Requirements
- B.Sc / HND in any Engineering related field
- The ideal candidate must have 5-7 years experience.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Sales Manager
Locations: Gwanripa, Kubwa and Apo – Abuja
Time Type: Full time
Role Summary
- The Sales Manager will oversee the regional sales team, including full-time Sales Agents and contract-based Brand Activators (BAs).
- This role is key to driving revenue, growth and maintaining strong client relationships in the region.
Responsibilities
- Lead the regional sales team, including Sales Agents and contract-based Brand Activators (BAs), ensuring targets are met or exceeded.
- Develop and implement sales strategies tailored to the region, identifying new market opportunities.
- Provide coaching, training, and support to the sales team to improve lead generation, relationship management, and deal closure.
- Collaborate with the Marketing team to execute campaigns that drive brand awareness and sales growth.
- Build and maintain strong relationships with key enterprise accounts, ensuring their satisfaction and retention.
- Prepare and present sales performance reports to the Regional Manager and National HQ.
KPIs:
- Achievement of regional sales targets and quotas.
- Execution and effectiveness of marketing campaigns in boosting sales.
- Number of contracts closed, leads converted, and enterprise accounts retained.
- Customer feedback and referrals leading to additional business.
Requirements
- B.Sc / HND in any related field
- Must have 5 – 8 years experience as a Sales Manager.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Sales Manager
Locations: Gwanripa, Kubwa and Apo – Abuja
Time Type: Full time
Role Summary
- The Sales Manager will oversee the regional sales team, including full-time Sales Agents and contract-based Brand Activators (BAs).
- This role is key to driving revenue, growth and maintaining strong client relationships in the region.
Responsibilities
- Lead the regional sales team, including Sales Agents and contract-based Brand Activators (BAs), ensuring targets are met or exceeded.
- Develop and implement sales strategies tailored to the region, identifying new market opportunities.
- Provide coaching, training, and support to the sales team to improve lead generation, relationship management, and deal closure.
- Collaborate with the Marketing team to execute campaigns that drive brand awareness and sales growth.
- Build and maintain strong relationships with key enterprise accounts, ensuring their satisfaction and retention.
- Prepare and present sales performance reports to the Regional Manager and National HQ.
KPIs:
- Achievement of regional sales targets and quotas.
- Execution and effectiveness of marketing campaigns in boosting sales.
- Number of contracts closed, leads converted, and enterprise accounts retained.
- Customer feedback and referrals leading to additional business.
Requirements
- B.Sc / HND in any related field
- Must have 5 – 8 years experience as a Sales Manager.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: HR Executive
Location: Lagos
Time Type: Full time
Key Responsibilities
Recruitment and Onboarding:
- Coordinate and execute the recruitment process, including job postings, screening, and interviews.
- Conduct reference checks and extend job offers.
- Facilitate smooth onboarding and orientation for new hires.
Employee Relations:
- Address employee concerns and grievances professionally and confidentially.
- Foster a positive workplace environment by supporting employee engagement activities.
- Act as a liaison between employees and management.
Performance Management:
- Assist in setting up and managing performance review cycles.
- Support employees and managers in achieving performance goals.
- Provide input on training and development needs based on performance outcomes.
HR Policy and Compliance:
- Ensure the organization complies with labor laws and industry standards.
- Update and enforce HR policies and procedures.
- Maintain employee records and documentation in line with legal requirements.
Training and Development:
- Identify training needs and coordinate development programs.
- Monitor training effectiveness and recommend improvements.
Compensation and Benefits:
- Process payroll and manage employee benefits programs.
- Ensure timely updates to compensation packages and statutory deductions.
HR Analytics and Reporting
- Generate reports on HR metrics such as attrition, hiring status, and performance outcomes.
- Provide insights and data to support strategic decision-making.
Administrative Tasks:
- Maintain and update employee databases and HR software.
- Support general office administration and ensure smooth operations.
Qualifications and Skills Required
- Bachelor’s Degree in Human Resources, Business Administration, or a related field.
- Proven experience in an HR role (1-3 years for an executive role).
- Knowledge of labor laws and HR best practices.
- Proficiency in HRIS (Human Resource Information Systems).
- Strong interpersonal and communication skills.
- Ability to handle sensitive information with confidentiality.
- Problem-solving and conflict-resolution skills.
Key Performance Indicators (KPIs):
- Time to hire.
- Employee engagement scores.
- Retention rates.
- Training completion rates.
- Accuracy of HR reporting and documentation.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
