Jobs/Vacancies
Recruitment at PalmPay Limited
Recruitment at PalmPay Limited
PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.
We are recruiting to fill the position below:
Job Title: Senior Chargeback Specialist
Location: Nigeria
Employment Type: Full Time
Responsibilities
- Review, processing and timely resolution of Acquired Claims for Domestic and International transactions for Nigeria and Affiliates.
- Liaise with relevant unit, transaction owners and processors with a view to resolve open and work in progress claims.
- Re-validate unsettled transaction position with reconciliation team for closure.
- Follow up on Third Party Dependent transactions on the Dispute Portals for resolution and escalate appropriately.
- Ensure timely processing and closure of claims logged against PALMPAY merchants on the appropriate Dispute Management portals
- Provide email and phone support to acquirers and merchants for any dispute related issues
- Attend to all queries from clients on dispute issues and ensure they resolve promptly
- Daily reconciliation of debits that arise from the chargebacks process and escalation to acquirers where discrepancies arise
- Manage the refunds process end-to-end and ensure all refunds are initiated and completed in a timely manner
- Resolution of Customer issues
- Review and respond to mail inquiries.
Requirements
- A Bachelor’s Degree or its equivalent
- Proven experience (3 years) in Settlement, Reconciliation & Chargeback role, preferably within the fintech, banking, or payment industry.
- At least 2 years in Digital Financial Services or banking industry experience
- Experience with electronic payment systems
- In-depth knowledge of payment processing- gateways
- Organization and Time management skills
- Proficiency in the use of Ms office suites.
- Excellent communication skills and interpersonal skills.
- Attention to details and accuracy
- Strong analytical and problem-solving skills.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Operations Manager
Location: Nigeria
Employment Type: Full Time
Responsibilities
- Define and oversee the development of new product features while tracking success metrics.
- Collaborate with cross-functional teams to align product goals with business objectives.
- Enhance user experiences through research, feedback, and data-driven improvements.
- Work closely with customer service to resolve user issues and implement solutions.
- Conduct market and competitor analysis to identify trends and maintain competitiveness.
- Develop and prioritize a product roadmap that supports strategic business goals.
- Optimize operational workflows to ensure efficiency in product delivery and reconciliation processes.
Qualifications
- Proven experience in operations management with a focus on customer acquisition.
- Strong knowledge of customer acquisition strategies and techniques.
- Excellent communication and interpersonal skills.
- Analytical mindset with the ability to interpret data and make strategic decisions.
- Proven leadership and team management abilities.
- Proficiency in Microsoft Office Suite and customer relationship management (CRM) software.
- Detail-oriented with strong data analytics skills.
- Ability to work under pressure and meet deadlines.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: KYC Analyst
Location: Nigeria
Employment Type: Full Time
Description
KYC analysts are integral members of project teams and typical responsibilities include:
- Ensuring legislation, regulations, policies & procedures, along with Customer Due Diligence requirements are still being met on a rolling cycle including the source of wealth, verification of beneficial ownership, etc.
- Liaise with Compliance department and senior management within business units supported.
- Build and maintain professional relationships with business functions to ensure effective co-operation, communication, and seek opportunity to promote higher regulatory standards and awareness.
- Oversee new client onboarding and implement process enhancements to improve the client onboarding experience.
- Participate in completing tests on controls to ensure they remain robust.
- Re-assess client risk categorization.
- Re-review Know Your Customer due diligence, including Politically Exposed Persons and Adverse Media screening.
- Respond to ad hoc query reviews in a timely and professional manner.
- Manage and update client files
- Assist with client management to ensure the smooth operation of accounts
- Ensure that relevant policies and processes are adhered to.
- Provide ongoing review & refresh support and complete all general queries to support the Account Management team.
- Liaise with account managers back office and front staff with regards to accounts review and refresh
- Participating in the development, testing and implementation of new and enhanced systems and processes as and when required.
Qualification and Requirements
- Proven experience in a similar Compliance re-review / remediation role either for a FX firm, consumer lending business or retail bank preferred
- Demonstrate superior analytical skills, alongside advanced problem-solving;
- Be able to build trusting and collaborative relationships across the Business;
- Demonstrate strong IT skills, including Internet and email, computers, word processing, and spreadsheets
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Head of Legal
Location: Nigeria
Employment Type: Full Time
About the role
- The Head of Legal will oversee all legal and regulatory matters for PalmPay, ensuring compliance with applicable laws, mitigating legal risks, and providing strategic legal guidance to support the company’s growth.
- This role requires a seasoned legal professional with expertise in fintech, financial regulations, corporate governance, and contract negotiation.
Key Responsibilities
Legal Advisory and Compliance:
- Provide legal advice and guidance to the executive team and other stakeholders on business operations, transactions, and strategies.
- Ensure compliance with all local and international laws, regulations, and industry standards affecting PalmPay’s operations.
- Monitor and interpret evolving legal and regulatory requirements, advising on their impact on the business.
Contract Management:
- Draft, review, and negotiate a wide range of contracts, including vendor agreements, partnership agreements, and customer contracts.
- Ensure all agreements protect PalmPay’s interests while adhering to applicable legal and regulatory frameworks.
Risk Management:
- Identify potential legal risks and develop strategies to mitigate them effectively.
- Oversee the implementation of risk management policies and procedures to safeguard the company’s interests.
Dispute Resolution:
- Manage litigation and arbitration matters, working closely with external counsel when necessary.
- Resolve disputes efficiently while protecting the company’s reputation and resources.
Corporate Governance:
- Oversee the company’s corporate governance framework, ensuring compliance with statutory requirements and best practices.
- Prepare and review board materials, minutes, and resolutions.
Leadership and Team Management:
- Lead and develop the legal team, fostering a culture of excellence, collaboration, and continuous learning.
- Provide training to employees on legal and regulatory matters to ensure compliance and awareness across the organization.
Stakeholder Engagement:
- Act as a liaison between PalmPay and regulatory bodies, external legal firms, and other stakeholders.
- Represent the company in legal and compliance matters with government authorities and industry associations.
Qualifications & Requirements
Education:
- Bachelor’s Degree in Law (LLB); a Master’s degree or additional qualifications in Business or Finance is an advantage.
- Must be admitted to the bar and in good standing with relevant legal bodies.
Experience:
- Minimum of 10 years of legal experience, with at least 5 years in a leadership role, preferably within the fintech or financial services sector.
- Extensive knowledge of financial regulations, corporate law, data privacy laws, and compliance frameworks.
- Proven track record of managing complex legal issues and negotiations.
Skills:
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Strategic thinker with a proactive approach to identifying legal and business risks.
- Ability to manage multiple priorities in a fast-paced environment.
Leadership skills to inspire and manage a high-performing legal team.
Personal Attributes:
- High level of integrity and ethical standards.
- Detail-oriented with a focus on accuracy and precision.
- Strong business acumen and an understanding of the fintech industry.
Work Environment:
- This role may require occasional travel to represent the company or liaise with regulators and other external stakeholders.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Senior Reconciliation Analyst
Location: Nigeria
Employment Type: Full Time
Position Overview
- We are seeking a highly skilled and detail-oriented Senior Reconciliation Analyst to join our finance team.
- The Senior Reconciliation Analyst will play a critical role in ensuring the accuracy and integrity of financial data by reconciling transactions, accounts, and statements.
- This role is instrumental in maintaining financial compliance and providing valuable insights to support decision-making processes.
Responsibilities
- Develop and execute process, standards, guidelines and service level agreements for partnering organizations.
- Attend to customer and merchant disputes and ensure prompt resolution.
- Liaise with banks and aggregators on settlement discrepancies.
- Identifying, negotiating and closing partnerships deals on direct product offerings.
- Liaising with switching companies and card schemes on Settlement issues
- Reconciliation of transactions routed through various payments platforms including POS.
- Daily reconciliation of accounts for exceptions and subsequent escalation of exceptions to the switch and other vendors or third parties for resolution.
- Ensures timely reconciliation of all transactions done on the terminals.
- Ensure daily validation of transaction posting on system.
Qualification
- Candidate should have 4-5 years proven experience.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Human Resources Business Partner
Location: Port Harcourt, Rivers
Employment Type: Full Time
Job Summary
- The selected candidate will collaboratively work with senior business leaders to prioritize strategic people and solutions that accelerate the achievement of business plans through all human resources functions in accordance with labor laws.
Duties and Responsibilities
- Provide HR support, through partnership and coaching to all levels of the organization.
- Analyze trends and metrics in partnership with the HR team to develop solutions, programs, laws and policies.
- Work with senior business leaders to develop contract terms for new hires, promotions and transfers.
- Be up-to-date on employment laws and regulations as well as other legal requirements regarding people management, to help leaders ensure compliance.
- Implement HRM interventions on employee wellness, diversity and inclusion and talent management.
- Identify training needs for business units and individual executive coaching needs.
- Provide rigorous data analysis and reporting solutions on business needs.
- Partner closely with regional partners on global strategy and execution.
Person Specification
- Minimum of Bachelors’ Degree in Human resources or business-related fields.
- Minimum of Four (3) years of HR experience with at least two (2) years of experience as an HRBP in a Fintech or from outsourcing companies managing over 300 employees.
- Intermediate excel proficiency (not basic)
- An HR professional certification is highly preferred.
- Previous experience in coaching employees and management through complex issues.
- Ability to set up and track relevant metrics and KPIs and use them to drive business results.
- Proven experience using the HRIS and other HR technologies which includes but is not limited to business intelligence, data visualization programs, or online communication tools to create and implement HR strategy, apply HR Management practices, and track spending.
- Proficiency with the Microsoft Office Suite is a common requirement.
- Working knowledge of relevant Labor Laws.
- Payroll Management using Microsoft Excel is a must and ability to manage employee offsite.
- Must have worked in an organization with high headcount and managed employees from different locations across the country.
Other Skills:
- Excellent mentoring and relationship-building skills.
- Superb problem-solving, communication and presentation skills.
- Leadership, analytical and goal-oriented skills.
- Working knowledge of every section of the HR department.
- Good grasp of HRM techniques and excellent people management skills.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
