ipNX is one of Nigeria’s fastest growing Information and Communications Technology companies, serving a multitude of needs across enterprises, small businesses and residents with innovative, world-class services. Our ability to identify, satisfy and exceed today’s market needs is a testament to over a decade of experience, our commitment, drive and passion realized through highly skilled and well seasoned professionals.
We are recruiting to fill the position below:
Job Title: Marketing Communications Business Partner
Location: Nigeria
Employment Type: Full-time
Job Summary
- We are seeking a marketing communications Business Partner to Join our Lagos Team.
- As a Marketing Communications Business Partner within our Group Marketing Team, you play a pivotal role in driving the marketing efforts for our retail division.
- You will collaborate closely with the Group Marketing Team to align brand and marketing strategies, yet your primary focus will be tailoring campaigns and initiatives to suit the unique needs and objectives of the retail division.
- Reporting directly to the Group Head, Marketing and Corporate Communications, you will ensure the conceptualization, development, and execution of the retail division’s holistic and tactical marketing plans as fits under the Masterbrand and group marketing agenda.
- You will be accountable for providing support for the division’s market research, competitor analysis, product positioning, customer acquisition and retention, and customer experience strategies.
- This role is for a strategic and creative thinker who can balance autonomy with teamwork in achieving marketing success.
Responsibilities
- Develop comprehensive marketing strategies aligned with business objectives.
- Conduct market research and analyze industry trends to identify opportunities for growth and differentiation.
- Create targeted campaigns across various channels to promote products, services, and brand awareness.
- Monitor and analyze campaign performance metrics to optimize strategies for maximum effectiveness.
- Deliver on the Retail Division’s Marketing objectives
- Work with Group Marketing to align Brand Architecture
- Uphold and enhance the company’s brand identity across all communication channels.
- Align brand messaging and ensure consistency with brand manual.
- Lead the development of marketing collateral for the division including presentations, brochures, banners, etc.
- Build and maintain relationships with key stakeholders, including customers, partners, and employees.
- Coordinate events, sponsorships, and community outreach programs to enhance brand visibility and reputation.
- Respond to inquiries and feedback from stakeholders in a timely and professional manner
- Support with generating engaging content for various platforms, including website, social media, and email newsletters.
- Collaborate with internal teams to gather information and insights for content creation.
- Ensure content is accurate, relevant, and aligned with brand guidelines.
- Support the group marketing team to improve and achieve set individual and organizational goals.
- Support CEA with creative communication to stakeholders as aligned with brand tone of voice.
- Keep track of net promoter score as well as other customer experience metrics including acquisition and churn rate.
- Translate group brand promise to stakeholder division and escalate when threatened.
- Track mentions and alerts across all channels to ensure the brand reputation is optimal and protected.
- Execute crisis management at stakeholder division level and ensure strict compliance.
Requirements and Qualifications
- BA/B.Sc./HND in Advertising, Mass Communications, Public Relations, Journalism and Marketing or related field (2.2/Upper Credit Minimum)
- 3+ years of experience in marketing, preferably within the telecommunications/technology sector or advertising agency.
- Experience working within a group marketing structure.
- Excellent written and verbal communication skills, with the ability to convey complex ideas clearly and persuasively.
- Understanding of marketing principles, branding strategies, and communication techniques.
- Ability to execute marketing strategies across ATL and BTL channels.
- Strong understanding of content marketing to support sales and customer experience.
- An eye for emerging consumer trends and identifying threats in competitive marketing.
- Data-driven mindset and an understanding of key marketing metrics in measuring success.
- Experience developing marketing reports to showcase KPI achievements leveraging such tools as Excel, PowerPoint, etc.
Application Closing Date
30th December, 2024.
Method of Application
Interested and qualified candidates should:
Click here to apply online
Job Title: Sales Account Manager
Locations: Nigeria
Job Summary
- We are seeking a sales account manager to join our team.
- The Account Manager will maintain and grow the business and client base on an ongoing and project basis, will create and maintain relationships with existing and potential clients, develop strategic solutions and plans that best fit the business needs within the Lagos Island.
- Build and maintain productive business relationships with key decision makers to understand the Customers’ strategic direction and identify opportunities.
- Focus on growing and developing existing clients, by exploring and driving Business opportunities that will give ipNX a larger share of the Customers’ wallets.
Responsibilities
- Develop and maintain strategic long-term trusting relationships with high volume clients to accomplish organic growth and long-term company objectives.
- Develop and implement marketing strategies and ensure that coherent and consistent strategies are employed in all serving and/or maintenance transactions and relationships.
- Interact with key decision makers, Initiate and bring forward strategic engagement plans to retain and grow business within key accounts.
- Provide annual plan on how to increase share of wallet and win new business within each allocated accounts.
- Develop a deep understanding of the client’s priorities, strategies and ensure ipNX add value across the broader organization.
- Develop and implement effective account strategies including relationship mapping, management of opportunity pipeline and generation of service offerings.
- Maintain knowledge and awareness of competing products/services, discount and pricing structures, and overall strengths and weaknesses in order to determine how best to service and motivate key accounts to stay with the business.
- Maintain data and information relevant to key accounts for the purpose of conducting analyses that influence account-specific decision making.
- Maintain, deliver and present forecasting models, metrics, reports, analyses, and dashboards to drive key business decisions within the Account.
- Maintain good public relations with current and prospective customers within the Accounts.
- Ensure that profitable sales volume and strategic objective targets are met for the assigned key accounts.
- Co-ordinate with relevant technical and service delivery teams to ensure excellent service delivery to the customer
- Effective Project Management, Business Profitability and Thorough Understanding of Customers’ needs
Qualifications and Requirements
- A Bachelor’s Degree in Sales, Business Management, Communications, Marketing, Customer Relationship Management, Business Administration or any other related field (2.1/Upper Credit)
- At least 5 years of Key Account Management experience
- 5 – 7 Years’ experience in managing strategic Accounts
- Proven experience of driving opportunities through to revenue
- Strong commercial acumen both in terms of managing pipeline and challenging/coaching teams through the sales process
- A strong knowledge of Pursuit or another relationship/ sales methodology
- Exhibits sound business judgment, a proven ability to influence others, strong analytical skills, and a proven track record of taking ownership, leading data-driven analyses, and influencing results
- Ability to penetrate accounts and meet with stakeholders within accounts/sectors
- Capability to be a structured thinker with a strong analytical approach.
- Excellent research, problem solving, and analytical skills, including excellent PowerPoint and Excel capabilities, with impeccable analytical and business judgment.
Application Closing Date
23rd December, 2024.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Head, Product Management (Retail)
Location: Nigeria
Job Description
- The Head, Product Management is responsible for setting product vision and strategy, and also working closely with Sales, Engineering, Marketing and CEA to achieve target revenue and deliver customer satisfaction on products.
Duties and Responsibilities
- Oversee the development of product marketing strategies and end-to-end implementation in line with set objectives.
- Align product design and development processes with business objectives, market strategy and profitability goals. Manage product launch throughout sales and distribution channels.
- Serve as the internal and external evangelist for the Product Management discipline, proving its value to the organization through faultless project definition and delivery and by continuously driving product management best practices that positively impact product line revenues.
- Initiate product drive for increase in market share and diversification.
- Design new products in support of specific programs and strategic objectives, tailored to the unique coverage needs of the program. Coordinate efforts with the business units and program administrators.
- Anticipate client’s product needs and provide proactive solutions to meet the demands of several customers.
- Develop business cases for new products based on opportunities/ constraints/ elements (e.g. features).
- Build new products based on operational readiness.
- Help the business in launching new product categories.
- Consult with business partners to perform feasibility (e.g., capacity, expertise, infrastructure, etc.) and financial assessments (e.g., at-risk investment, sales forecast, breakeven point, longer-term horizon for ROI, etc.) for new products.
- Identify new businesses segments and pockets of selection currently under serviced by the business.
- Develop high-impact sales tools such as white papers, presentations, case studies, business cases, to help improve sales win rates.
- Responsible for advancing product research and insights for approval prior to distribution to user groups.
Requirements
- A Bachelor’s Degree in Engineering, Computer Science, or an equivalent (2.2 / Upper Credit Minimum)
- Minimum of 5 years track record of bringing new products to market within a Retail environment that meet the highest standards of delivery and quality
- At least 5 years plus product development, market and industry experience in a supervisory capacity
- MBA or Master’s degree in engineering, Management, or Technology is an added advantage
- Experience working in the Telecommunications industry with a track record of technical achievement and P&L improvement
- Knowledge of principles and methods for showing, promoting, and selling products or services
- Knowledge and understanding of the Nigerian and global Information Technology Industry especially Telecommunications.
Application Closing Date
30th January, 2025.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Corporate Social Responsibility Officer
Location: Nigeria
Description
- The Corporate Social Responsibility Officer is to work with the Group Executive Director HR & Corporate Services for the creation and implementation of the organization’s social responsibility objectives as well as designing and developing the strategies that support ipNX’s CSR goals.
- The CSR Officer would be involved in researching, generating ideas, formulating policies, constructing comprehensive plans, establishing links with partner organizations, and implementing, managing, and overseeing a variety of activities and projects aimed at improving the environment and local communities.
- The officer will also manage CSR budgets and ensure compliance with relevant regulations and industry standards.
Duties and Responsibilities
- Support the design and execution of CSR strategies and programs aligned with the company’s goals.
- Identify and develop new CSR opportunities and partnerships.
- Assist in coordinating CSR events and initiatives, including community outreach programs.
- Communicate the company’s CSR objectives and policies internally and externally.
- Build and maintain relationships with partner organizations, public institutions, and community leaders.
- Write and edit communications, including presentations, scripts, articles, and reports.
- Collaborate with the Corporate Communications team to create awareness of CSR initiatives.
- Staying abreast of relevant research and trends in the areas of focus and promoting best practices.
- Develop and manage the CSR budget, ensuring effective allocation and utilization of funds.
- Monitor project expenses and prepare financial reports related to CSR initiatives.
Requirements
- A Bachelor’s or Master’s Degree in a relevant field such as Marketing, Mass Communication, Public Relations and Business Administration, or social sciences. (2.1/ Upper Credit Minimum)
- 2–3 years of experience in CSR, community development, or a related field.
- Strong analytical and problem-solving skills.
- Proven experience working with public institutions, NGOs, or government agencies.
- Strong written and verbal communication skills.
- Familiarity with CSR trends, standards, and frameworks (e.g., SDGs).
- Proficiency in Microsoft Office Suite and familiarity with project management tools.
Application Closing Date
30th January, 2025.
Method of Application
Interested and qualified candidates should:
Click here to apply online
Job Title: Head, Technical Operations
Location: Nigeria
Description
- The Head of Technical will work with the DCEO to articulate and execute long-term technical strategy for the business division, including network design, optimization, security, service delivery and program management.
- S/He is responsible for developing the capabilities of the technical team.
Duties and Responsibilities
- Responsible for the 24×7 operation and availability of the technical infrastructure
- Manages the Division’s IT infrastructure services team; setting goals, prioritizing projects, communicating with stakeholders and overseeing budgets
- Defines the overall mission of the infrastructure services team
- Direct operational support for network operations and technical assistance centre
- Develop IT strategies and vision and articulate them to team members and other stakeholders
- Enable a highly scalable, fault-tolerant platform for corporate clients adhering to best practices to ensure optimal performance and achievement of customer SLAs
- Maintain knowledge of infrastructure/architecture standards and practices
- Support the delivery of connectivity products and services to the corporate customers
- Responsible for overall management of technical operations for the Division which includes setting strategic direction and objectives
- Establish, maintain, and drive continuous delivery of a technology and support roadmap that significantly elevate, drive, and transform the business of customers
- Provide infrastructure architecture support for internal technical operations and the Project Management Office.
Requirements
- Bachelor’s Degree with specialization in Computer Science, Information Technology, Engineering, or a closely related field (2.2/Upper Credit Minimum)
- Master’s Degree in Engineering, MBA or its equivalent preferred
- ITIL (Information Technology Infrastructure Library and(PMP) Project Management Professional certification desirable
- Network Optimization skill
- At least fifteen (15) years of demonstrable experience in the network and infrastructure operations space
- 10years of experience as a technical operations manager or lead
- Application Virtualization such as Oracle, Citrix, etc.
Application Closing Date
30th January, 2025.
Method of Application
Interested and qualified candidates should:
Click here to apply online
Job Title: Team Lead, Network Monitoring Centre
Location: Nigeria
Employment Type: Full-time
Job Summary
- We are seeking a team lead, network monitoring centre to join our Lagos team.
- The purpose of this role is to proffer innovative solutions to various network problems and ensures that customer needs are properly defined and satisfactorily met.
- Implements and evaluates the working of systems / applications / network and stays abreast of new technologies emerging in the industry.
- S/He provides supervision of all first-level active and passive on-site and off-site technical support for all ipNX infrastructure, including fibre backbone, FTTx, wireless networks, inside and outside plant infrastructure, among others.
- To consistently provide high-quality customer service and support while ensuring customer satisfaction.
Responsibilities
Working closely with the Infrastructure team. The primary duties and responsibilities will include but not limited to:
- Responsible for managing and coordinating the NOC team.
- The main aim for this coordination is to ensure that the systems runs efficiently without interruption.
- The NMC Lead must keep upper management informed about what is happening on the infrastructure.
- NMC Lead oversees the work of NOC and FTTx Backend engineers to ensure that system requirements have been properly implemented and procedures carefully followed.
- Responsible for informing Management, partners and peers about service performance and service availability
- Primarily deals with customers, Co-lo providers, engineers and the whole technical team
- Coordinates the duty shift table for the NMC operations and carefully allocates staff members (NOC and backend engineers) on different shift duties for ensuring the whole shift works in an efficient and effective manner.
- To ensure maximum possible service availability and performance
- Seeks out and develops innovative tools and applications for automation of the systems monitoring operations
- Monitoring of the entire network to identify when defined thresholds are reached and triggers upgrades as required.
- Supervises Incident Management (First Level Support): Identifies the root- cause of customer issue & advice’s on how to resolve the issue. Identifies resources needed to solve the issue and estimates the effort required. Receive, log and take ownership of all faults. Respond
- Run on 24*7*365 network monitoring operation.
- Proactively escalate issues to the Infrastructure team for capacity planning and Network optimization
- Ensure daily updates of all complaints not closed (open tickets) by following up with person(s), units and organizations responsible.
- Liaise with the Outside Plant Supervisiors on updates of progress on link restoration and Incidents reports ensuring they are kept up to date. Dissemination of information regarding corrective maintenance, causes, planned outage period for repair/preventive maintenance.
- Prepare daily incidence summary reports.
- Supervises and approves prepared weekly/monthly link availability reports for Backbone, P2P & FTTx.
- Produce periodic error-free link reports in order to inform both management and our customers of service levels achieved and areas of service improvement required.
- Prompt Response to inbound calls and emails
- Follow up on unresolved complaint/ open tickets to closure.
- Timely Escalation/feedback to relevant units.
- Preparing Technical Reports.
- Develop innovative and automated systems for proactive systems monitoring and incident reporting.
- Team building and Development.
Qualifications and Requirements
- B.Sc / B.Eng in Computer Science / Computer Engineering / Electrical / Electronics Engineering, CCNA, CCNP (Desired)
- A hands-on experience with the following is a must: Routing, Switching and GPON Technology
- 3 – 6 years work experience with Wired, Wireless Point-to-Point and Point-to-Multipoint technologies
- Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations.
- Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.
- Understanding of iTIL v4 service management
- Excellent business communication skills both verbal and written.
Application Closing Date
18th December, 2024.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Network Core and Service Delivery Manager
Location: Nigeria
Employment Type: Full-time
Job Summary
- We are seeking a network core and service delivery manager to join our Lagos Team.
- The Job holder will strategically & architecturally, articulate a compelling long-term technical vision, develop and execute realistic implementation plans, effectively support business operations, and manage the Corporate Division’s Engineering team.
- Responsible for technical program management, manufacturing process engineering, sustaining technical management, and advanced manufacturing engineering functions which supports IPNX’s products.
- To build distinctive capabilities in the core technical functions and provide requisite expertise in these three areas in furtherance of the overall Division’s aspirations and strategic objectives.
Responsibilities
- Responsible for the 24×7 operation and availability of the Customer facing Network infrastructure
- Manages the Division’s Network operations services team; setting goals, prioritizing projects, communicating with stakeholders and oversees budgets
- Defines the overall mission of the network service delivery team
- Direct operational support for network operations and technical assistance centre
- Develop IT strategies and vision and articulates them to team members and other stakeholders
- Works with IT leadership, top Management and business leaders and decision-makers to define and implement a strategic plan for the portfolio of all IT infrastructure, integration tools and technologies
- Ensure revenue assurance – Effective and timely response to customer service feasibility assessment and reporting, timely delivery and sign off of completed jobs.
- Effective management of service implementation and field support stock for the division for zero stock out.
- Annual and Ad hoc budgeting and operating plan.
- Enable a highly scalable, fault-tolerant platform for Corporate clients
- Establish a global infrastructure operations and related best practices to ensure optimal performance and achievement of customer SLA’s
- Maintain knowledge of infrastructure/architecture standards and practices
- Support the delivery of infrastructure projects for the Division and provides consultation on the impact to business and portfolios
- Ensure Division’s alignment to infrastructure/architectural standards and strategy
- Bring an infrastructure and integration perspective to all IT initiatives and ensures that all program and project activities adhere to IT architectural standards and practices.
- Project Support and Strategic Infrastructure Management
- Operational Excellence and Operational Efficiency
Qualifications and Requirements
- Bachelor’s degree with specialization in Computer Science, Information Technology, Engineering, or a closely related field
- Master’s degree in engineering, MBA or its equivalent preferred, ITIL (Information Technology Infrastructure Library and (PMP) Project Management Professional certification desirable
- At least fifteen (15) years of demonstrable experience in the network and infrastructure operations space
- 10years of experience as a technical operations manager or lead
- Demonstrated experience to facilitate small group and executive level discussions on architectural direction
- Solid experience with technical projects from inception to on time delivery in an Agile environment
- Analytical and problem-solving experience with large-scale and highly available systems
- Knowledge of and experience with network technologies and ecosystems
- Experience in delivering multiple concurrent projects with aggressive schedules
- Experience leading training, process mapping, and documentation, Network Optimization skill
- Business Continuity and Disaster Recovery, Application Virtualization such as Oracle, Citrix etc.
- Team Leadership that can inspire, motivate and guide team members by fostering commitment, team spirit and trust
- Well-developed interpersonal skills, demonstrated skill and passion for operational excellence by using automation and process improvements
- Detail Orientation and conflict resolution skills, Strategic technology acumen
- Ability to make decisions with incomplete, conflicting information and uncertain long-term consequences.
- Ability to Identify and act upon opportunities for continuous improvement
- Able to devise unusual or radically different approaches to deliver value-added solutions
- Advanced technical knowledge of technology infrastructure
- Extensive knowledge of end-to-end hardware development process and life-cycle.
Application Closing Date
18th December, 2024.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Application Developer
Location: Nigeria
Duties and Responsibilities
- Primary responsibility for the development and support of the OSS/BSS platform and its integration with other systems and applications.
- Design, develop, and implement APIs and application modules in support of the OSS/BSS platform and related systems
- Prepare test plan and perform system acceptance testing
- Analyze and troubleshoot issues as part of application support
- Application software configuration, enhancement and adaptation
- Analyze OSS/BSS enhancement requests
- Creates work plans, develops schedules, and develops time and cost estimates for projects
- Creates all System Definition Model (SDM) technical documents: Functional Specs, Design docs, etc.
Requirements
- Bachelor’s Degree (Minimum of 2.1 / Upper Credit) in Computer Science, Computer Engineering, or Computer Information Systems or any related field or a combination of related experience and education.
- Hands-on experience with Perl programming, Linux, Postgres RDBMS, and Apache web server required
- Demonstrated experience developing database-driven web applications using PHP, Python, Ruby on Rails, or Java, a plus
- Previous experience with Telco OSS/BSS software.
- Freeside and FreeRadius, a big advantage
- Experience with software development (user experience) using JavaScript including libraries such as JQuery, Angular, React, Vue etc. XML, CSS3.0 (with dynamic, responsive web design with mobile devices), and other related UI technologies (HTML5 etc)
- Good understanding of web application
- development using HTTP REST, software standards, software development life cycle and methodologies
- Knowledge of software development process, quality control, and impact assessment
- Demonstrated knowledge in mobile platforms, internet technologies and user interface
- Experience working in a multi-platform (LINUX, Mac-OS and Windows) environment.
- Experience working with version control systems (Subversion, Git).
Application Closing Date
30th January, 2025.
Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job title as the subject of the mail.
Recruitment at ipNX Nigeria Limited