Jobs/Vacancies
Positions Open at WPMU DEV
WPMU DEV is an established and leading commercial WordPress company with products used on tens of millions of websites. And we are still growing. Company culture: It’s the flexibility and excitement of working for a start-up, but with an established business and growing team. We’re big on having fun too!
We are recruiting to fill the position below:
Job Title: Quality Assurance – WordPress Plugin Tester (WordPress, MySQL, GIT, Black-box Testing, White-box Testing, Unit Testing, Automated Testing, Manual Testing, CSS, PHP, JavaScript)
Location: Remote
Description
- We are looking for a QA – WordPress plugin tester, to work with us at WPMU DEV full-time testing challenging, interesting, cool new stuff.
Responsibilities
- For this role, you will provide beta testing for all plugin and service releases. This includes user testing, functionality tests, regression tests, compatibility tests against different versions of WordPress and PHP and popular third-party plugins, measuring performance, reporting issues and monitoring the work to resolve them, producing screenshots or video to illustrate how to reproduce an issue.
Qualifications
Essential attributes and experience required:
- You must be super familiar with WordPress, have experience in testing WordPress plugins and theme frameworks, know enough about MySQL and Git, and understand the concept of black-box testing, white-box testing, regression tests, unit testing, user testing, automated and manual testing, have sufficient knowledge on CSS, PHP and JavaScript to know how to narrow down possible sources/triggers of a bug/issue and write detailed steps on how to consistently reproduce it.
Skill-set:
- WordPress, MySQL, GIT, black-box testing, white-box testing, unit testing, automated testing, manual testing, CSS, PHP, JavaScript
Job Benefits
Why Join us?
- Growth-oriented culture.
- Excellent compensation with competitive benefits and rejuvenation time-off.
- Flexible work environment.
- Training, tools and support will be provided to help you to perform your job.
- Limitless learning opportunities by working with cutting-edge tech stacks and a diverse, talented team.
- 28 days of paid leave per annum (up to 35 days).
- Opportunities for paid travel to attend WordCamps and other industry conferences.
- Long service leaves (3 months off paid) after you’ve been with us for 10 years.
- Annual bonus based on company growth targets
- Technology budget that can help you upgrade the tools you use for your job; the longer you serve, the higher the budget.
- General expenses budget yearly that can be used to help you become more productive; the longer you work, the more you get.
Application Closing Date
25th November, 2024.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Application Process
What should I do now?
- Ok. Are you ready to put your skills to the test?
- For a chance to come and work with us and to push the envelope with what WordPress can do, to be included at the start of some incredible projects and to enjoy your work more than you previously ever thought was possible.
Task Instructions:
- We’ve attached a plugin that you’ll be using for this test. You can find it in the attachment section in the sidebar. You will need to upload this plugin to your WordPress install. Activate, and then use the plugin as an end user. Write down any issues you observe.
Hiring Process:
- Our hiring process includes the task mentioned above and an interview with our management team, enclosing a 2nd task. If a candidate successfully passes the interview stage, they will be offered a paid employment trial of 4-6 weeks before being offered a more permanent role.
Job Title: WordPress Sales Support Specialist (WordPress, Customer Support, English Language, Communication, Sales, Data Entry, Google Sheets)
Location: Remote
Employment type: Full Time
Job Summary
- Will you be our newest WordPress Sales Support Specialist? We are looking for a WordPress Sales Support Specialist to promote high-quality WordPress plugins and themes that contribute to the overall success of WPMU DEV products.
- You will join an ongoing and expanding team of sales enthusiasts who work collaboratively with all areas of the company to make sure we stand out from the rest!
- The person we’re in search of will have intimate knowledge of WordPress and experience using a broad range of plugins and themes and will manage Accounts and Sales-related communications.
- We’re looking for a person who will be able to also work on weekends and is available to work on the following schedules:
- 10:00 pm – 6:00 am UTC
- 3:00 pm – 11:00 pm UTC.
Responsibilities
- Leads generation
- Providing support to customers and members by identifying solutions to their WP-related concerns through our communication channels (email, chat)
- Providing customer service and managing customer accounts
- Providing product knowledge and promoting WPMU DEV products.
- Maintaining meticulous CRM hygiene while monitoring and nurturing sales leads through consistent follow-up email correspondence.
- Managing inbound and outbound sales communications.
- Conducting Zoom calls with potential and existing clients.
Qualifications
Essential attributes and experience required:
- Have a really good familiarity with WordPress, including themes and plugins
- Superb interpersonal skills, including the power to swiftly build rapport with current customers
- Proven experience in sales and accounts and billing support
- At least 1-year of experience in any Sales Support position
- Proficient in English: Verbal and Written
- Proficient in spreadsheets and data entry
- Enjoy collaborating with others, and don’t back down from a challenge
- Typing skills
- Strong communication skills
- Love people and love yourself!
- We like all staff to be working 40 hours a week, but if you did want to work more hours, that’s also cool with us.
Skill-Set:
- WordPress, Customer Support, English language, Communication, Sales, Data entry, Google Sheets.
Job Benefits
Why Join us?
- Growth-oriented culture.
- Excellent compensation with competitive benefits and rejuvenation time-off.
- Flexible work environment.
- Training, tools and support will be provided to help you to perform your job.
- Limitless learning opportunities by working with cutting-edge tech stacks and a diverse, talented team.
- 28 days of paid leave per annum (up to 35 days).
- Opportunities for paid travel to attend WordCamps and other industry conferences.
- Long service leaves (3 months off paid) after you’ve been with us for 10 years.
- Annual bonus based on company growth targets
- Technology budget that can help you upgrade the tools you use for your job; the longer you serve, the higher the budget.
- General expenses budget yearly that can be used to help you become more productive; the longer you work, the more you get.
Application Closing Date
25th November, 2024.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Note
- Download the WordPress Sales Support Specialist Task Sheet, answer those questions, and then submit your application. It’s that simple!
- The ability to write in clear English is essential in this role. We are unable to consider applications that fail to demonstrate a high level of written communication.
Hiring Process
- Our hiring process includes the task mentioned above and an interview with our management team, enclosing a 2nd task. If a candidate successfully passes the interview stage, they will be offered a paid employment trial of 4-6 weeks before being offered a more permanent role.
Good luck!
Job Title: Hosting Support Personnel (WordPress, Linux, Ubuntu, Bash, NGINX, PHP, MySQL)
Location: Remote
Job Summary
- Who wants to work with a company that has created some of the world’s most popular WordPress plugins, launched a powerful hosting service, and is one of the oldest and most well-established WordPress companies around? You do? Cool. Keep reading.
- We’re looking for incredible people to join our pretty awesome team. You’ll be self-motivated, a real go-getter, a coding connoisseur.
- Whether you are a technical support engineer wanting to advance or a DevOps engineer who’s looking for something new and challenging – we want to hear from you!
- Our team works in shifts, and we aim to provide 24/7 coverage to our customers.
- We are looking for extraordinary that are available Sunday to Thursday weekly, between the following times (05:00 pm UTC – 01:00) am UTC.
- As our new Hosting Support, it will be your job to assist our customers with any issues that they might have with our hosting environments.
Requirements
- Must have mastered WordPress, including thorough knowledge of themes and plugins
- Intimate knowledge of PHP
- Good understanding of MySQL
- Know your way around Linux (Ubuntu)
- Awesome with Bash
- Talented with NGINX
- Great interpersonal skills.
- Basically, our hardworking customers should be able to relax knowing that their sites are in the best possible hands!.
Skill-Set:
- WordPress, WordPress themes, WordPress plugins, Linux, Ubuntu, Bash, NGINX, PHP, MySQL.
Job Benefits
Why Join us?
- Growth-oriented culture.
- Excellent compensation with competitive benefits and rejuvenation time-off.
- Flexible work environment.
- Training, tools and support will be provided to help you to perform your job.
- Limitless learning opportunities by working with cutting-edge tech stacks and a diverse, talented team.
- 28 days of paid leave per annum (up to 35 days).
- Opportunities for paid travel to attend WordCamps and other industry conferences.
- Long service leaves (3 months off paid) after you’ve been with us for 10 years.
- Annual bonus based on company growth targets
- Technology budget that can help you upgrade the tools you use for your job; the longer you serve, the higher the budget.
- General expenses budget yearly that can be used to help you become more productive; the longer you work, the more you get.
Application Closing Date
10th December, 2024.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Application Process
What should I do now?
- Download the Hosting Support Task Sheet, answer those questions, and submit your application. It’s that simple!.
Hiring Process:
- Our hiring process includes the attached task and a chat interview with our management team, enclosing a 2nd task. The last stage would include a video call interview, including a task.
- If a candidate successfully passes the last stage, they will be offered a paid employment trial of 4-6 weeks before being offered a more permanent role.
Job Title: WordPress Support Specialist (PHP, MySQL, CSS, HTML)
Location: Nigeria
Job Description
- As part of Incsub, since 2006, WPMU DEV, with its’ award-winning WordPress plugins, hosting, world-beating support and site management tools, has helped millions of web developers, freelancers and agencies run and grow their businesses.
- Are you tech-oriented and love to work from home? Do you like coding and helping people?
- Then this is your chance to make a difference. Stop dreaming about tomorrow; join our team at WPMU DEV and let it be the biggest change in your growth today.
- Our talented, inspirational team is located globally, with team members working from every continent. Location is unimportant as long as you are available and enthusiastic.
- Our team members work in shifts, and we aim to provide 24/7 coverage to our customers.
- We’re looking for a person that will be able to also work on weekends and available to work on the following schedules: 4:00 pm – 12:00 am UTC
Responsibilities
- At WPMU DEV, we power and host websites used by millions of users every single day.
- We’re looking for experienced WordPress Support Specialists who can join our team in our quest to offer the best support in the WordPress ecosystem.
- You’d need to be polite, patient and understanding with our customers.
The role involves:
- Supporting our awesome members and customers
- Responding to customers who report issues with their website(s), plugins or hosting services and handling/debugging issues (promptly)
- Hanging out in the WordPress.org forums – being massively friendly, helpful, and useful
- Helping customers with their WordPress problems by logging into their websites, diagnosing issues and offering solutions.
- Writing clear and helpful responses to customer queries via email, chat and our forum.
- Providing knowledgeable recommendations for solutions to handle customer feature requests.
- Providing our developers and Second Level Support Team with clear and detailed bug reports for escalation.
- Properly document & summarize tests or troubleshooting steps for communicating both with customers and colleagues.
- Assisting with and solving all manner of WordPress questions with style!
- Being an active part of the Incsub team.
- Reach for the skies; we have many challenges and opportunities for those who aspire to do more!
Qualifications
Essential attributes and experience required:
- At least 2+ years of experience with WordPress.
- Ability to code using PHP, CSS, MySQL and HTML.
- Good knowledge of the WordPress platform and WordPress hooks & filters
- Ability to diagnose WordPress issues by isolating potential factors and providing resolution
- An understanding of browser console errors and debugging via developer tools
- Attention to detail and aptitude for problem-solving
- Great interpersonal communication skills, being kind, supportive, and all-around friendly
- Being a great team player, keen on working in an expanding, motivated, distributed support team
- Love for impressive response times, typing speed (it matters), and the ability to produce quality work between deadlines
- Fluent in English to communicate effectively.
- Ability to work full-time (40 hours/week).
Skill-Set:
- WordPress, Technical Support, Customer Support, Communication, PHP, CSS, MySQL, HTML.
Job Benefits
Why Join us?
- Growth-oriented culture.
- Excellent compensation with competitive benefits and rejuvenation time-off.
- Flexible work environment.
- Training, tools and support will be provided to help you to perform your job.
- Limitless learning opportunities by working with cutting-edge tech stacks and a diverse, talented team.
- 28 days of paid leave per annum (up to 35 days).
- Opportunities for paid travel to attend WordCamps and other industry conferences.
- Long service leaves (3 months off paid) after you’ve been with us for 10 years.
- Annual bonus based on company growth targets
- Technology budget that can help you upgrade the tools you use for your job; the longer you serve, the higher the budget.
- General expenses budget yearly that can be used to help you become more productive; the longer you work, the more you get.
Application Closing Date
25th November, 2024.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Application Process
What should i do now?
- If you would like to be a part of our company and feel that your values match ours, submit your application along with a copy of your CV and the completed WordPress Support Specialist Task, and we’ll get in touch. It’s that simple!
Hiring Process:
- Our hiring process includes the attached task and an interview with our management team, enclosing a 2nd task.
- If a candidate successfully passes the interview stage, they will be offered a paid employment trial of 4-6 weeks before being offered a more permanent role.
- Applications must include the completed task sheet to be assessed.
