Jobs/Vacancies
Positions Available at Moniepoint Incorporated
Moniepoint Incorporated is a global business payments and banking platform and recently became QED Investors’ first investment in Africa. We are the partner of choice for over 600,000 businesses of all sizes, powering the dreams of SMBs and providing them with equal access to the tools they need to grow and scale.
We are recruiting to fill the position below:
Job Title: Lead UX Writer / Content Designer
Location: Nigeria (Remote)
About the Role
- As a UX Writer, you’ll be the creative mind creating and implementing written content for our digital products (mobile apps, web experiences, etc.) to enhance the user experience.
- Collaborating with various teams, you’ll contribute to content strategy, aligning it with brand tone and user insights.
Key Responsibilities
- Lead content strategy: take ownership of the overall content strategy across Moniepoint’s products, ensuring all written communication supports a consistent and intuitive user experience
- Develop guidelines & standards: establish and maintain content guidelines, tone of voice, and best practices to ensure consistency and clarity across all platforms
- Collaborate cross-functionally: work closely with UX/UI designers, product managers, engineers, and marketing teams to integrate content seamlessly into product design and development
- Content leadership: provide direction and leadership for the creation and delivery of UX content, ensuring it aligns with user needs, business objectives, and brand identity
- Drive content innovation: identify opportunities to innovate and improve content strategies, ensuring the product’s copy is both functional and engaging for both the Nigerian and UK financial services markets
- Content audits & optimisation: lead content audits to continuously improve the effectiveness of our communications, informed by user testing, analytics, and research
- Ensure accessibility & inclusivity: champion best practices for accessible and inclusive content to ensure the product meets the needs of all users
- Mentor & guide: provide guidance to team members, fostering a culture of continuous learning and improvement in content creation
- SEO & content marketing strategies: ensure content aligns with SEO and broader content marketing strategies to drive growth and engagement
- Design systems familiarity: ensure content integrates smoothly with design systems, contributing to a consistent and user-friendly product experience.
Requirements
What You Bring to the Party:
- Education: Degree in Languages, Human-Computer Interaction, Psychology, Sociology, or something equally cool
- You’re a wordsmith with a portfolio that showcases your knack for user-focused content
- Excellent verbal communication and presentation skills
- Experience directly establishing and optimising best practices for UX writing
- Experience managing people
- Familiarity with UX design principles
- A friendly and collaborative spirit is highly valued
What we can offer you
- Culture -We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
- Learning – We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
- Compensation – You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.
Application Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should:
Click here to apply online
What to expect in the hiring process
- A preliminary phone call with the recruiter
- Technical interviews with our Product and Design team
- A behavioural and technical interview with a member of the Executive team.
Note: Please submit your CV and a portfolio.
Job Title: Growth Product Manager
Location: Remote, Nigeria
About the Role
- The Growth Product Manager will be responsible for driving the growth and success of payment products by developing strategies that enhance user acquisition, retention, and overall product engagement.
- This role requires a blend of analytical skills, strategic thinking, and collaboration across various teams to ensure that payment solutions meet market demands and align with business objectives.
- Typically, you ensure that the product not only attracts users but also grows efficiently as the company scales.
Key Responsibilities
- Formulate and implement comprehensive growth strategies that align with the company’s vision and objectives. This includes identifying market trends and opportunities for product enhancement.
- Conduct in-depth market analysis to understand customer needs, competitive landscape, and emerging trends in the fintech payments sector.
- Utilize data analytics to monitor product performance metrics such as user acquisition, retention rates, and engagement levels. Make data-driven decisions to optimize product offerings.
- Work closely with engineering, marketing, sales, and customer support teams to ensure cohesive execution of growth initiatives.
- Facilitate communication between teams to align goals and share insights.
- Collaborate with UX/UI designers to enhance the user experience of payment products.
- Gather user feedback through testing and surveys to refine features and improve satisfaction
- Regularly review performance data to identify areas for improvement and adjust strategies accordingly.
- Setting and ensuring the company achieves specific KPIs in product-related metrics, such as activation, acquisition, conversion, retention, referrals, and revenue.
Qualifications
- 2 – 7 years of experience in product management or growth roles, preferably within the fintech or SaaS industry.
- Proven track record of driving user acquisition, retention, and engagement through data-driven strategies.
- Familiarity with payment processing technologies is a plus.
- Degree in Business, Finance, Technology, or a related field is typically required.
- Advanced Degrees or certifications in product management or fintech are advantageous.
- Strong analytical abilities with proficiency in data analysis tools.
- Ability to interpret complex data sets and derive actionable insights.
- Excellent verbal and written communication skills are necessary for effective collaboration with diverse teams and stakeholders.
- Understanding of software development processes and experience with product management tools (e.g., JIRA, Confluence) is beneficial.
- Expert knowledge of various testing methodologies (A/B testing, multivariate testing, incrementality testing, usability testing).
Additional skills:
- Product management
- Analytics
- Marketing
- Data Science
- Design
- Customer Success.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Field Credit Officer
Location: Enugu
Job Type: Full Time
Job Purpose
- As a field credit officer, you would be saddled with the duty of onboarding and managing businesses that would access our credit products.
- You would be tasked with growing your loan portfolio while maintaining profitability by ensuring that all loans are repaid as at when due. As a result, you would play a vital role in the assessment of these businesses during their credit application and leverage upon innovative tools we have developed to help you monitor their performance during the course of the loan.
- You would also be responsible for making deductions from several information sources pertaining to the 5Cs of credit with capacity, character and capital as major priorities. Making recommendations to management before, during and after the disbursement of a loan facility as to the best actions to be taken, taking several economic factors into consideration.
Job Responsibilities
- Identify and onboard viable businesses within your assigned geographical area to open business accounts with Moniepoint
- Engage customers to ensure optimal usage of accounts in order to allow them qualify for access to credit
- Review and approve (or decline) loan requests by thoroughly analyzing all the data available
- Embark on physical visitation to potential borrowers’ business places for evaluation of business books, taking inventory and turnover into consideration
- Meet gross loan portfolio targets and portfolio profit targets by maintaining a healthy number of loan customers while ensuring that all loans in portfolio are performing
- Monitor active loan portfolio to ensure continued use of business account and loan repayment performance
- Perform all other credit related functions as may be assigned by a supervisor
Qualifications
- A minimum of an OND in any Business related discipline
- A minimum of 2 years experience in a sales role for credit products in a financial institution
- Demonstrable knowledge of credit risk analysis
- A good knowledge of financial analysis is an added advantage
- Must be resident in Enugu.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Field Credit Officer
Location: Abia
Job Type: Full Time
Job Purpose
- As a field credit officer, you would be saddled with the duty of onboarding and managing businesses that would access our credit products. You would be tasked with growing your loan portfolio while maintaining profitability by ensuring that all loans are repaid as at when due.
- As a result, you would play a vital role in the assessment of these businesses during their credit application and leverage upon innovative tools we have developed to help you monitor their performance during the course of the loan.
- You would also be responsible for making deductions from several information sources pertaining to the 5Cs of credit with capacity, character and capital as major priorities.
- Making recommendations to management before, during and after the disbursement of a loan facility as to the best actions to be taken, taking several economic factors into consideration.
Job Responsibilities
- Identify and onboard viable businesses within your assigned geographical area to open business accounts with Moniepoint
- Engage customers to ensure optimal usage of accounts in order to allow them qualify for access to credit
- Review and approve (or decline) loan requests by thoroughly analyzing all the data available
- Embark on physical visitation to potential borrowers’ business places for evaluation of business books, taking inventory and turnover into consideration
- Meet gross loan portfolio targets and portfolio profit targets by maintaining a healthy number of loan customers while ensuring that all loans in portfolio are performing
- Monitor active loan portfolio to ensure continued use of business account and loan repayment performance
- Perform all other credit related functions as may be assigned by a supervisor
Qualifications
- A minimum of an OND in any business related discipline
- A minimum of 2 years experience in a sales role for credit products in a financial institution
- Demonstrable knowledge of credit risk analysis
- A good knowledge of financial analysis is an added advantage
- Must be resident in Abia.
Relevant Skills:
- Apt attention to details
- Proven simple/complex analytical skills
- Excellent communication, presentation and interpersonal skills
- Agility and perseverance.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Field Credit Officer
Location: Bayelsa
Job Type: Full Time
Job Purpose
- As a field credit officer, you would be saddled with the duty of onboarding and managing businesses that would access our credit products. You would be tasked with growing your loan portfolio while maintaining profitability by ensuring that all loans are repaid as at when due.
- As a result, you would play a vital role in the assessment of these businesses during their credit application and leverage upon innovative tools we have developed to help you monitor their performance during the course of the loan.
- You would also be responsible for making deductions from several information sources pertaining to the 5Cs of credit with capacity, character and capital as major priorities.
- Making recommendations to management before, during and after the disbursement of a loan facility as to the best actions to be taken, taking several economic factors into consideration.
Job Responsibilities
- Identify and onboard viable businesses within your assigned geographical area to open business accounts with Moniepoint
- Engage customers to ensure optimal usage of accounts in order to allow them qualify for access to credit
- Review and approve (or decline) loan requests by thoroughly analyzing all the data available
- Embark on physical visitation to potential borrowers’ business places for evaluation of business books, taking inventory and turnover into consideration
- Meet gross loan portfolio targets and portfolio profit targets by maintaining a healthy number of loan customers while ensuring that all loans in portfolio are performing
- Monitor active loan portfolio to ensure continued use of business account and loan repayment performance
- Perform all other credit related functions as may be assigned by a supervisor
Qualifications
- A minimum of an OND in any business related discipline
- A minimum of 2 years experience in a sales role for credit products in a financial institution
- Demonstrable knowledge of credit risk analysis
- A good knowledge of financial analysis is an added advantage
- Must be resident in Bayelsa.
Relevant Skills:
- Apt attention to details
- Proven simple/complex analytical skills
- Excellent communication, presentation and interpersonal skills
- Agility and perseverance.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Field Credit Officer
Location: Edo
Job Type: Full Time
Job Purpose
- As a field credit officer, you would be saddled with the duty of onboarding and managing businesses that would access our credit products. You would be tasked with growing your loan portfolio while maintaining profitability by ensuring that all loans are repaid as at when due.
- As a result, you would play a vital role in the assessment of these businesses during their credit application and leverage upon innovative tools we have developed to help you monitor their performance during the course of the loan.
- You would also be responsible for making deductions from several information sources pertaining to the 5Cs of credit with capacity, character and capital as major priorities.
- Making recommendations to management before, during and after the disbursement of a loan facility as to the best actions to be taken, taking several economic factors into consideration.
Job Responsibilities
- Identify and onboard viable businesses within your assigned geographical area to open business accounts with Moniepoint
- Engage customers to ensure optimal usage of accounts in order to allow them qualify for access to credit
- Review and approve (or decline) loan requests by thoroughly analyzing all the data available
- Embark on physical visitation to potential borrowers’ business places for evaluation of business books, taking inventory and turnover into consideration
- Meet gross loan portfolio targets and portfolio profit targets by maintaining a healthy number of loan customers while ensuring that all loans in portfolio are performing
- Monitor active loan portfolio to ensure continued use of business account and loan repayment performance
- Perform all other credit related functions as may be assigned by a supervisor
Qualifications
- A minimum of an OND in any business related discipline
- A minimum of 2 years experience in a sales role for credit products in a financial institution
- Demonstrable knowledge of credit risk analysis
- A good knowledge of financial analysis is an added advantage
- Must be resident in Edo.
Relevant Skills:
- Apt attention to details
- Proven simple/complex analytical skills
- Excellent communication, presentation and interpersonal skills
- Agility and perseverance.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Business Relationship Manager
Location: Abuja
Job type: Full time (Remote)
Responsibilities
What you’ll get to do:
- Engage in business development activities and solicitation of new business; Customer acquisition through sale of the bank’s products and services.
- Cross selling of bank products and services.
- Actively seeking out new sales opportunities through cold calling, networking and social media
- Create marketing strategies to achieve sales targets.
- Conducts daily meetings with the sales team and carry out reviews on the previous day and jointly plan for the week ahead
- Manages and maintains current business relationships
- Conducting market research to identify selling possibilities and evaluate customer needs
- Participate in market storms, community fairs and cluster marketing events e.g. Trade Fairs
- Implement best practices to meet customers’ needs and requirements.
- Prepare and deliver appropriate presentations on products and services
- Collaborate with team members to achieve better results
- Gather feedback from customers or prospects and share with internal teams
- Understand customer financial needs and objectives.
- Recommend appropriate financial product or service to the customer.
Requirements
To succeed in this role, we think you should have
- Candidates should possess a Tertiary education from a recognised institution.
- Minimum 1-2 years in-depth sales experience, preferably in the banking sector.
- Strong understanding of the local financial services industry
- Strong business acumen and analytical thought process.
- Ability to execute goals independently with little or no supervision.
- Excellent communication skills.
What we can offer you
- Culture -We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
- Learning – We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
- Compensation – You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
What to expect in the hiring process
- A preliminary phone call with the recruiter
- An interview with the Hiring Manager..
- An interview with a member of our Executive team.
Note: Moniepoint is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.
Job Title: Business Relationship Manager
Location: Lagos
Position Type: Full Time (Remote)
About the Role
- We are currently looking to hire a Business relationship manager, the ideal candidate will be responsible for POS Merchant Acquisition, developing sales strategies and identifying business growth opportunities.
Responsibilities
What you’ll get to do:
- Engage in business development activities and solicitation of new business; Customer acquisition through sale of the bank’s products and services.
- Cross selling of bank products and services.
- Actively seeking out new sales opportunities through cold calling, networking and social media
- Create marketing strategies to achieve sales targets.
- Conducts daily meetings with the sales team and carry out reviews on the previous day and jointly plan for the week ahead
- Manages and maintains current business relationships
- Conducting market research to identify selling possibilities and evaluate customer needs
- Participate in market storms, community fairs and cluster marketing events e.g. Trade Fairs
- Implement best practices to meet customers’ needs and requirements.
- Prepare and deliver appropriate presentations on products and services
- Collaborate with team members to achieve better results
- Gather feedback from customers or prospects and share with internal teams
- Understand customer financial needs and objectives.
- Recommend appropriate financial product or service to the customer.
Requirements
To succeed in this role, we think you should have:
- Minimum 1-2 years in-depth sales experience, preferably in the banking, fintech or similar industries.
- Strong understanding of the local financial services industry
- Experience in marketing/sales within the banking sector with emphasis on onboarding and managing Merchants.
- Experience selling lending services and merchant POS devices to corporates should be an added advantage (Good network of enterprise merchants)
- Strong business acumen and analytical thought process.
- Ability to execute goals independently with little or no supervision.
- Excellent communication skills.
- Tertiary education from a recognised institution.
What we can offer you
- Culture -We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
- Learning – We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
- Compensation – You’ll receive an attractive salary, pension, health insurance,, Employee Stock Options, annual bonus, plus other benefits.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
What to expect in the hiring process
- A preliminary phone call with the recruiter
- An interview with the Hiring Team.
- An interview with a member of our Executive team.
Note: Moniepoint is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.
Job Title: E-Channels Transaction Monitoring Officer
Location: Nigeria (Remote)
About the role
- The E-Channels Transaction Monitoring Officer will work under the guidance of the Lead, Fraud Solutions Management to detect and prevent fraudulent/suspicious transactions from customers’ accounts.
- Transaction Monitoring Officers will work collaboratively with the fraud prevention officers and fraud investigation and prosecution officers to ensure that fraud risks are effectively managed.
Duties & Responsibilities
The E-Channels Transaction Monitoring Officer will:
- Analyze E-Channel transactions and identify suspicious and unusual patterns and behaviors
- Ensure suspicious transactions are flagged for additional reviews, and liens are placed on fraudulent inflows.
- Contact customers to verify the authenticity of transactions using the enterprise’s applications and tools
- Investigate, identify and ensure fraudulent accounts are blocked or restricted from carrying out transactions.
- Monitor customers’ accounts and transactions to determine those with high fraud risks.
- Report suspicious outflows to beneficiary institutions and collaborate with external parties, including financial institutions and law enforcement agencies to salvage funds
- Communicate fraudulent outflows/inflows to the Fraud Investigation & Prosecution Team for detailed investigation.
- Prepare timely reports on fraudulent transactions and collaborate with other teams to ensure compliance with internal policies and regulatory requirements.
Qualifications and Experience
- Bachelor’s Degree in a relevant field (such as accounting, business administration, computer science, IT, information security, economics).
- Relevant accounting or security certifications such as ACA, CFE, Security+ is an added advantage.
- 3-5 years experience in transaction monitoring,customer service, fraud investigation or fraud examination with proficiency in using fraud detection software and tools in Banking, Finance, FMCG, Insurance, or FinTech industries. A combination of any two or more experience(s) is a strong advantage.
Competencies:
- Strong understanding of payment transaction trends and account statement analysis.
- An excellent team player, target driven, and highly motivated.
- Excellent analytical and problem-solving skills.
- Excellent understanding of transaction routing and processing.
- Strong verbal, speaking and written communication and interpersonal skills.
- Excellent time management skills
- Knowledge of banking or FinTech industry regulations or standards may be necessary.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
What to expect in the hiring process
- A preliminary phone call with the recruiter
- A technical panel interview with Department Leads
- A behavioral and technical interview with a member of the Executive team
- All interviews stages are Virtual
Job Title: Senior Vice President (SVP), ERP Business Solutions
Location: Nigeria
Employment Type: Full-time
About the role
- The Senior Vice President / Business Leader (SVP / BL) role in our company is a high-impact leadership position that combines technical and strategic expertise to drive business success.
- This individual owns the P&L and leads commercial strategy, sales, distribution, and go-to-market execution while overseeing the development and lifecycle of exceptional products aligned with customer needs and market opportunities.
SVPs / BLs must excel in:
- Product experience: Deeply understanding product prioritization, and the full product development life cycle.
- Systems Thinking: Understanding and designing of service architecture.
- Clarity of Thought: Using first principle thinking to break down complex challenges into actionable plans.
- Cultural Alignment: Embodying our principles of TECHNICAL DEPTH, CURIOSITY, GRIT, and PASSION.
- Go to market strategy: Bringing extensive PnL management and go-to-market experience to the table.
Job Purpose
- As SVP, ERP Business Solutions you will be holistically responsible for Moniepoint’s Moniebook business management tools product suite and its commercial outcomes. You will design, implement, and operate a business and product strategy to deliver a world-class tool suite to our small and medium business customers that integrates seamlessly with the broader Moniepoint product portfolio.
- You will guide the Moniebook department to discover and understand the needs of business customers across various segments and to design, build, and support software product solutions to meet them. These will include but are not limited to bookkeeping, accounting, tax filing, payroll management, and inventory management capabilities.
- You will also be responsible for leveraging Moniepoint’s marketing and sales teams to drive Moniebook product awareness and adoption, as well as customer activation and retention.
- The role requires being based in Lagos, and travelling to other locations as the Moniebook business expands internationally,
- Your work will make modern financial management tools accessible to customers traditionally left out of the digital finance revolution, thus propelling financial inclusion, economic growth, and grass-roots wealth creation.
Responsibilities
- Product Vision: Develop a clear and practical plan for addressing the needs of small and medium business owners with a suite of business management software products.
- Product Strategy: Establish and oversee a strategy for our Moniebook product line, considering the relationship between the product, market, sales channels, and business model. Maintain a clear roadmap for the product’s future development and strategic direction.
- Product Development Lifecycle Management: Oversee the entire process of product development, from initial concept to market release, including user growth, product launch, widespread adoption, and ongoing updates and improvements.
- Profit and Loss (P&L) Management: Manage the financial performance of the product, including budgeting and return on investment (ROI) for all product development, operations and commercial activities related to Moniebook.
- Business Outcome Ownership: Directly link product features and performance metrics to the Company’s strategic goals, ensuring that the product contributes meaningfully to the overall success of the Company.
- Distribution / Go-to-Market Strategy: Define the commercial strategy for Moniebook, ensuring we hit ambitious revenue targets, and positively impact other Company level metrics. Collaborate closely with other internal teams to ensure the successful launch, adoption and long term usage of the Moniebook product line.
- Team Building and Leadership: Build and lead a diverse team that includes product development, engineering, and operations, fostering collaboration and efficiency.
- Partnerships: Build relationships with strategic partners, financial institutions and other stakeholders to foster collaboration and establish new business opportunities for Moniebook.
Requirements
- Technical Expertise: Background in engineering, product management, or leading a product function, with a proven track record of working with engineers to create exceptional B2B software.
- P&L Ownership: Experience managing a P&L and driving business outcomes through financial accountability.
- Go-to-Market Strategy: Demonstrated success in building and executing go-to-market plans, scaling B2B businesses with significant customer bases through online and offline distribution. This could stem from experience as a founder, GM, or product leader involved in commercial strategy decisions.
- Fintech Experience: Strong understanding of fintech, particularly in B2B payments, with a background in scaling businesses to substantial ARR milestones.
- Strategic Partnerships: Proven ability to manage relationships within the African financial ecosystem, securing key partnerships for sustainable growth.
- Leadership Experience: Ability to lead and grow cross-functional teams, achieving exceptional outcomes, and managing businesses end-to-end, from engineering to sales to finance.
- Location Flexibility: Based in Lagos, or open to relocating to Lagos.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
