Jobs/Vacancies
Positions Available at Flutterwave
Flutterwave was founded on the principle that every African must be able to participate and thrive in the global economy. To achieve this objective, we have built a trusted payment infrastructure that allows consumers and businesses (African and International) make and receive payments in a convenient border-less manner.
We are recruiting to fill the position below:
Job Title: Senior Associate, Settlement
Location: Nigeria
Employment Type: Full Time
The Role
- Flutterwave is seeking a stellar Senior Associate, Settlement to join our Global Operations team.
- This role is pivotal in ensuring the smooth processing of settlements and managing chargeback disputes effectively.
- This individual will play a crucial role in ensuring accurate and timely settlement of transactions effectively.
Responsibilities
Merchant Settlements:
- Oversee daily, weekly, and monthly merchant settlements and reconciliation processes.
- Review and approve transaction details from merchants, ensuring accuracy and compliance with internal policies and procedures.
- Manage multiple merchant settlements and transaction details on a daily basis
Chargeback Management:
- Develop and maintain a comprehensive understanding of chargeback regulations and procedures across different payment networks and regions.
- Investigate and respond to chargeback disputes in a timely manner, ensuring compliance with relevant regulations and maximizing the chances of successful resolution.
- Implement strategies to minimize chargeback rates and fraud risk, including monitoring transaction patterns and identifying potential fraudulent activities.
Stakeholder Communication:
- Serve as the primary point of contact for internal stakeholders, including customer support, sales, and product teams, regarding settlement related inquiries.
- Collaborate with external partners, including banks, payment networks, and regulatory bodies, to address settlement issues effectively and ensure compliance with industry standards.
Risk Management and Compliance:
- Establish and enforce strong risk and operational controls to mitigate fraud and ensure compliance with regulatory requirements
- Track and maintain fraud incident reports and related analyses.
Reporting and Analysis:
- Generate regular reports on settlement processing metrics, merchant settlement activities, chargeback statistics, and refund trends., providing insights to inform strategic decision-making.
- Analyze data to identify trends, patterns, and areas for improvement, and make strategic recommendations to optimize performance
- Report on fraudulent vs. service-related chargebacks, refunds, actions taken, and results obtained.
Process Improvement:
- Lead initiatives to streamline settlement and chargeback processes, enhance efficiency, and optimize resource allocation.
- Identify opportunities for automation, innovation, and technology enhancements to improve operational effectiveness.
Required competency and skillset to be a Waver
- Bachelor’s Degree in Business Administration, Finance, or a related field; advanced degree preferred.
- Minimum of 5 years of experience in settlements, chargeback processing within the payments industry.
- In-depth knowledge of payment processing systems, settlement procedures, and chargeback regulations.
- Strong analytical skills with the ability to interpret complex data and derive actionable insights.
- Excellent communication and interpersonal skills, with the ability to liaise effectively with internal and external stakeholders.
- Proven leadership experience with the ability to motivate and inspire a team to achieve exceptional results.
- Detail-oriented and highly organized, with a commitment to accuracy and efficiency.
- Proficiency in relevant software and tools, such as payment processing platforms, CRM systems, and Microsoft Office suite (Strong Excel skills, ability to handle large amounts of data and to compile detailed report).
- Client engagement experience
- Ability to work as part of a team and manage projects.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Associate, Risk Modelling and Decisioning
Location: Nigeria
Job type: Full-time
Department: Risk Organisation
The Role
- Flutterwave is seeking a highly skilled and experienced Associate or Senior Associate, Risk Modelling and Decisioning to join our dynamic team. As a leading player in the fintech industry, we are dedicated to revolutionizing financial services through innovative technology and data-driven solutions.
Responsibilities
Include but are not limited to:
- Contribute to the development, enhancement, and maintenance of risk, compliance, and fraud prevention rules and processes across multiple products and channels from an analytic perspective.
- Contribute to data initiatives within the Risk & Compliance organization, ensuring robust, complete, accurate, and consistent data capturing for analytic and reporting functions.
- Identify internal and external data sources to improve risk and fraud mitigation strategies and processes.
- Contribute to initiatives to automate and streamline risk management processes, leveraging advanced analytics and machine learning techniques where applicable.
- Support predictive analytics initiatives by providing guidance as an analytic reviewer or with hands-on modeling when required.
- Collaborate with cross-functional teams, including Data Science, Product Management, and Engineering, to implement data and decision strategies into production systems.
- Analyze and interpret data to identify trends, patterns, and insights that inform risk management decisions and strategies.
- Stay current with industry trends, best practices, and regulatory requirements related to risk management methodologies.
- Provide leadership and mentorship to a team of risk analysts, fostering a culture of collaboration, innovation, and continuous learning.
- Work closely with stakeholders to understand business objectives and develop risk management solutions that balance risk mitigation with business growth objectives.
- Ensure personal information of customers, employees, and other individuals the company conducts business with is processed and protected in line with applicable data privacy policies, privacy laws, and global best practices.
- Support regulatory compliance efforts by ensuring that risk analytics and decisioning strategies adhere to relevant regulations and guidelines.
Required competency and skillset to be a waver
- Bachelor’s degree in a quantitative field such as Mathematics, Statistics, Computer Science, Economics, or related discipline; advanced degree preferred.
- 2-6 years of experience in risk/fraud strategy/analytic, rule and data management, or related analytic fields within the financial services industry.
- Strong technical skills including proficiency in Python and other statistical analysis, data mining, and programming languages such as SQL.
- Familiarity with risk/fraud management frameworks, methodologies, and regulatory requirements (e.g. GDPR).
- Experience with building predictive models and data analytic tools (e.g., logistic regression, decision trees, random forests, gradient boosting and neural networks).
- Excellent analytical and problem-solving skills with the ability to translate complex data into actionable insights and recommendations.
- Exceptional communication skills with the ability to articulate technical concepts to non-technical stakeholders and senior leadership.
- Strong project management skills with the ability to prioritize and manage multiple initiatives in a fast-paced environment.
- Demonstrated ability to work collaboratively in cross-functional teams and drive results through influence and persuasion.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Global Operations Strategy Specialist
Location: Nigeria
Employment Type: Full-time
Role
- The Global Operations Strategy Specialist will support the development, implementation and monitoring of operational strategy across Flutterwave’s African operations.
- Build strong local networks within the banking industry and the regulatory environment to facilitate proactive and agile strategies.
Your Core Responsibilities
- Develop operational strategies across Flutterwave’s main markets in Africa (Nigeria, Kenya, Ghana, South Africa and Uganda) taking into consideration both regulatory and industry standards (both local and international standards)
- Develop strong and durable relationships with the banking industries and regulators across Africa
- Implement a country specific operational strategy, reviewing all the merchants flows in accordance with Flutterwave’s business model; with strong focus on results, as well as strong alignment with the overall company’s strategy
- Develop and maintain relationships with various acquiring partners, ensure effective communications and prompt resolutions of any issues that may arise
- Constantly and proactively seek regulatory and industry updates, and develop action plans to minimize any potential negative impact as well as take advantage of any opportunities these might represent
- Manage the developing network of acquiring partners across Africa, including the implementation of funds flows to ensure prompt merchants settlements
- Develop robust documentation such as policies and SOP documents for the team
- Ensure personal information of customers, employees, and other individuals the company conducts business with is processed and protected in line with applicable data privacy policies, privacy laws, and global best practices
- Support with additional tasks as required.
Required Competency and Skillset to be a Waver
- Bachelor’s Degree in Finance, Business Administration or a related field
- Minimum of 5 years of experience in strategy and operations
- Strong understanding of the Fintech industry and the regulatory environment in Africa
- Strong relationship management skills
- Excellent interpersonal and communication skills
- High sense of ownership, accountability, integrity and ethical standards
- Ability to travel
- Ability to work independently to fulfill assigned tasks
- Excellent presentation skills
- Ability to manage multiple priorities and meet stringent deadlines.
- Excellent Financial analytical, strategic planning and execution skills
- Excellent leadership skills
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Senior Associate, Risk Analytics and Decisioning
Location: Nigeria
Employment Type: Full-time
The Role
- We are seeking a highly skilled and experienced Senior Associate or Manager of Risk Modelling and Decisioning to join our dynamic team.
- As a leading player in the fintech industry, we are dedicated to revolutionizing financial services through innovative technology and data-driven solutions.
- The Manager of Risk Modeling and Decisioning will play a crucial role in designing and implementing risk, compliance, and fraud decisioning strategies and processes, ensuring a robust data infrastructure to optimize our risk analytic capabilities and drive business growth.
Responsibilities
- Lead or contribute to the development, enhancement, and maintenance of risk, compliance, and fraud prevention rules and processes across multiple products and channels from an analytic perspective.
- Lead data initiatives within the Risk & Compliance organization, ensuring robust, complete, accurate, and consistent data capturing for analytic and reporting functions.
- Monitor the performance of decisioning strategies and processes, identifying opportunities to leverage vendors’ capabilities better.
- Identify internal and external data sources to improve risk and fraud mitigation strategies and processes.
- Drive initiatives to automate and streamline risk management processes, leveraging advanced analytics and machine learning techniques where applicable.
- Support predictive analytics initiatives by providing guidance as an analytic reviewer or with hands-on modeling when required.
- Collaborate with cross-functional teams, including Data Science, Product Management, and Engineering, to implement data and decision strategies into production systems.
- Analyze and interpret data to identify trends, patterns, and insights that inform risk management decisions and strategies.
- Stay current with industry trends, best practices, and regulatory requirements related to risk management methodologies.
- Provide leadership and mentorship to a team of risk analysts, fostering a culture of collaboration, innovation, and continuous learning.
- Work closely with stakeholders to understand business objectives and develop risk management solutions that balance risk mitigation with business growth objectives.
- Support regulatory compliance efforts by ensuring that risk analytics and decisioning strategies adhere to relevant regulations and guidelines.
Required Competency and Skillset to be a Waver
- Bachelor’s Degree in a quantitative field such as Mathematics, Statistics, Computer Science, Economics, or related discipline; advanced degree preferred.
- 5+ years of experience in risk/fraud strategy/analytic, rule and data management, or related analytic fields within the financial services industry.
- Strong technical skills including proficiency in Python and other statistical analysis, data mining, and programming languages such as SQL.
- Familiarity with risk/fraud management frameworks, methodologies, and regulatory requirements (e.g. GDPR).
- Experience with building predictive models and data analytic tools (e.g., logistic regression, decision trees, random forests, gradient boosting and neural networks).
- Excellent analytical and problem-solving skills with the ability to translate complex data into actionable insights and recommendations.
- Proven leadership experience with the ability to effectively manage and mentor a team of analysts.
- Exceptional communication skills with the ability to articulate technical concepts to non-technical stakeholders and senior leadership.
- Strong project management skills with the ability to prioritize and manage multiple initiatives in a fast-paced environment.
- Demonstrated ability to work collaboratively in cross-functional teams and drive results through influence and persuasion.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Manager, Global Expansion & Payment Partnerships Services (GEPP)
Location: Nigeria
Employment Type: Full-time
The Role
- Flutterwave is seeking a dedicated Manager to join our Global Expansion & Payment Partnerships (GEPP) Services team.
- This role is central to building scalable partnerships with Merchants of Record, assisting in the application and renewal of regulatory licenses, and coordinating end-to-end merchant onboarding with payment partners and acquirers.
- The ideal candidate will excel at managing cross-functional collaboration, compliance, and operational efficiency to support Flutterwave’s strategic objectives.
Key Responsibilities
Standardize and Scale Merchant of Record Partnerships:
- Develop and implement scalable processes to support partnerships with Merchants of Record, allowing Flutterwave to offer domiciliation and collections agent services.
- Ensure all processes comply with regulatory standards and align with company goals.
- Coordinate closely with internal teams, including legal, compliance, and operations, to optimize Merchant of Record functions.
Regulatory License Applications and Renewals:
- Manage regulatory payment license applications and renewals in alignment with Flutterwave’s strategic goals.
- Work with regional GEPP teams, legal, and compliance teams to ensure all documentation is complete and compliant with local regulatory requirements.
- Maintain up-to-date knowledge of regulatory standards across multiple jurisdictions and adjust processes as required.
- Merchant Onboarding Coordination with Payment Partners/Acquirers:
- Lead end-to-end coordination for merchant onboarding with payment partners and acquirers to fulfill partner requirements for visibility into sub-merchants.
Collaborate with the data team to identify eligible merchants, ensuring accurate data processing and segmentation. - Coordinate with the seller risk team to review and shortlist merchants, ensuring alignment with risk management standards.
- Manage the process of finalizing and sending approved merchant lists to payment partners/acquirers for review and approval.
- Partner with the professional services team to profile and configure payment credentials for approved merchants, ensuring seamless activation.
Risk and Compliance Oversight:
- Develop risk management strategies to ensure that all GEPP Services activities are compliant with local and international regulations.
- Liaise with the seller risk team to mitigate potential risks associated with merchant partnerships and licensing activities.
Reporting and Analysis:
- Prepare regular reports on the status and outcomes of Merchant of Record partnerships, regulatory license applications, and merchant onboarding processes. ○ Analyze operational data to provide insights and recommendations to senior management for continuous improvement.
- Continuous Improvement: Identify opportunities for process improvements and implement best practices to enhance efficiency and effectiveness.
- Training and Development: Provide training and support to team members and other stakeholders on MoR and regulatory licensing processes.
- Industry Networking: Stay engaged with industry networks and forums to keep abreast of regulatory developments and emerging trends.
Requirements
- Bachelor’s Degree in Business Administration, Finance, Legal Studies, or a related field. A Master’s degree is preferred.
- Minimum of 6 years of experience in e-commerce, payment processing, or a related field, with at least 2 years specifically in managing licensing agreements.
- Strong understanding of regulatory requirements related to e-commerce, payment processing, and licensing.
- Proven negotiation skills with the ability to secure favorable terms in licensing agreements.
- Excellent communication and interpersonal skills, with the ability to build and maintain relationships with internal and external stakeholders.
- Analytical mindset with the ability to analyze data, identify trends, and make data-driven decisions.
- Detail-oriented with strong organizational skills and the ability to manage multiple projects simultaneously.
- Proficiency in Microsoft Office suite and experience with contract management software is a plus.
- Strong ethical values and integrity, with a commitment to upholding legal and regulatory standards.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
