Jobs/Vacancies

Openings at Kuda Bank

Published

5 months ago

December 4, 2024

admin

Kuda is a full service, app-based digital bank. Our mission is to be the go-to bank not just for those living on the African continent, but also for the African diaspora wherever they might live, anywhere in the world. Kuda is free of ridiculous banking charges and great at helping customers budget, spend smartly and save more. We raised the largest seed round ever seen in Africa, and completed a Series A funding round in February 2021, led by some of the world’s smartest venture capital investors. With offices in London (our HQ), Lagos and Cape Town, and further offices opening across Africa during 2021, Kuda is fast becoming recognised as the leading ‘Neobank’ for Africans.

To help us grow into the company that can bring meaningful change to the way people across Africa get access to great financial products and services in order to take control of their personal finances, we are actively looking for bright, talented, driven people who are excited by our mission. If this sounds like a great way to spend your valuable time, then please get in touch with us.

We are recruiting to fill the position below:

Job Title: Vice President of Operations – (VP Ops)

Location: Nigeria
Job type: Full-time (Hybrid)

Summary

As Vice President of Operations (VP Ops), you will drive operational excellence across Kuda’s core business functions. Reporting directly to the COO and serving as a key member of the executive team, you will lead the strategy and execution of our global operations, shaping the future of African fintech.
You’ll oversee a team of 230+ employees across Customer Experience, Collections, Payments, Fraud, and Underwriting, ensuring seamless coordination and delivering exceptional customer experiences.
By implementing cutting-edge automation, optimizing processes, and harmonizing fragmented operations, you’ll play a critical role in supporting Kuda’s rapid growth while maintaining efficiency and risk management.
This is a transformative opportunity for a dynamic leader to make a significant impact in an organization that’s redefining financial access for millions of Africans.

Responsibilities
Strategic Leadership:

Partner with the leadership team to develop and execute a global operations strategy aligned with business objectives.
Lead operational planning and resource allocation across multiple regions.
Manage multi-million dollar P&L for operational functions while driving efficiency and cost optimization.
Establish and monitor KPIs across all operational teams.

Customer Experience Excellence:

Design and implement customer service strategies to deliver exceptional experiences.
Build and optimize customer support operations across multiple channels.
Drive continuous improvement in customer satisfaction metrics.
Innovate the customer journey using technology and data-driven insights.

Risk Management & Collections:

Develop and execute effective collections strategies.
Oversee fraud and underwriting teams to ensure aligned processes and regulatory compliance.
Implement robust frameworks for managing operational risks.

Operational Systems & Technology:

Lead the adoption of cutting-edge automation initiatives across operational functions.
Implement and optimize operational management systems.
Use analytics to enable data-driven decision-making and scalable processes.

Requirements

10+ years of progressive operations leadership experience, including 7+ years in fintech or banking.
Proven ability to scale operations in high-growth environments.
Deep understanding of financial services operations, preferably in African markets.
Experience managing large, cross-functional teams across multiple geographies.
Demonstrated expertise in automation and process optimization.
Strong analytical, problem-solving, and stakeholder management skills.

Soft Skills:

Exceptional leadership and negotiation skills.
Thoughtful communicator with a strategic mindset.
Passion for innovation, operational excellence, and delivering customer value.

Success Metrics:

Cost Efficiency: Optimize the unit cost to serve.
Process Automation: Minimize manual processes across operations.
Customer Satisfaction: Drive improvements in customer satisfaction scores.
Risk Management: Maintain a low loss rate through robust systems.

Benefits
At Kuda, our people are the heart of our business, so we prioritize your welfare. We offer a wide range of competitive benefits in areas including but not limited to:

A great and upbeat work environment populated by a multinational team
Pension
Career development & growth
Competitive annual leave plus bank holidays
Competitive paid time off (Parental, Moving day, Birthday, Study leave etc)
Group life insurance
Medical insurance
Well-fare package (Wedding, Compassionate and etc)
Perkbox
Goalr – employee wellness app
Award winning L&D training
We are advocates of work-life balance, working in a hybrid in office schedule.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Senior Information Security Analyst

Location: Nigeria
Job type: Full-time (Hybrid)

Role Overview

The Senior Information Security Analyst will be responsible for safeguarding the organization’s information systems, network infrastructure, and data from security threats, vulnerabilities, and incidents.
This role involves monitoring and analyzing security events, conducting vulnerability assessments, and driving continuous improvements in security posture.
The Senior Information Security Analyst will work closely with various teams to enhance security operations and contribute to securing the organization’s digital assets.

Key Responsibilities
Security Event Analysis & Incident Response:

Analyze security events from multiple sources (SIEM, IPS/IDS, firewalls, etc.) to identify the root cause of incidents and determine the appropriate mitigation actions.
Continuously monitor network and firewall activity to detect anomalous behavior, intrusion attempts, and potential security risks.
Lead incident response efforts, applying containment and eradication strategies to minimize the impact of security incidents.
Perform post-incident analysis to understand attack vectors, improve defenses, and provide actionable insights for future prevention.

System & Network Security:

Evaluate and analyze security configurations of network and system components to ensure they are hardened against known threats and vulnerabilities.
Perform proactive vulnerability assessments, penetration tests, and risk assessments on internal systems, applications (web, mobile, APIs), and third-party services to identify potential weaknesses.
Collaborate with cross-functional teams to remediate identified vulnerabilities and ensure system compliance with security standards and policies.

Security Improvement & Innovation:

Identify opportunities to innovate and enhance the organization’s security posture by researching emerging technologies, security trends, and best practices.
Recommend new tools, technologies, and processes to improve threat detection, prevention, and response capabilities.
Drive the adoption of new security measures and processes to continuously improve the overall security program.

Vendor Risk Management:

Assess and evaluate third-party vendors and service providers against the organization’s security requirements.
Conduct periodic vendor security reviews and audits to ensure compliance with security standards and identify potential security risks associated with third-party relationships.
Collaborate with the procurement and legal teams to ensure security controls are embedded into contracts and vendor agreements.

Security Awareness & Training:

Contribute to the development of security training materials and programs for staff, ensuring they understand and comply with security best practices and organizational policies.
Mentor and guide junior security analysts, providing leadership and support in incident response, vulnerability management, and security operations.

Reporting & Documentation:

Generate detailed security incident reports, post-mortem analysis, and vulnerability assessments for internal stakeholders.
Maintain comprehensive documentation of security incidents, changes, and improvements made to the security environment.

Requirements
Educational Qualification and Experience:

Bachelor’s Degree in Information Security, Computer Science, or a related field.
3+ years of experience in information security, with a strong background in security event analysis, incident response, vulnerability management, and risk assessment.

Skills:

Strong analytical and problem-solving skills, with the ability to quickly identify and mitigate security threats.
Excellent communication skills, with the ability to convey complex technical information to non-technical stakeholders.
Familiarity with security regulatory compliance standards
Knowledge of network security principles, intrusion detection/prevention, and firewalls.
Ability to work in a fast-paced environment and handle multiple priorities simultaneously.

Preferred Qualifications (Certifications):

CISSP (Certified Information Systems Security Professional)
CISM (Certified Information Security Manager)
CEH (Certified Ethical Hacker)

Benefits
At Kuda, our people are the heart of our business, so we prioritize your welfare. We offer a wide range of competitive benefits in areas including but not limited to:

A great and upbeat work environment populated by a multinational team
Pension
Career development & growth
Competitive annual leave plus bank holidays
Competitive paid time off (Parental, Moving day, Birthday, Study leave etc)
Group life insurance
Medical insurance
Well-fare package (Wedding, Compassionate and etc)
Perkbox
Goalr – employee wellness app
Award winning L&D training
We are advocates of work-life balance, working in a hybrid in office schedule.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Senior Data Analyst

Location: Nigeria
Employment Type: Full time

Role Description

In this role, you will leverage your expertise in data analytics to uncover insights, build predictive models, and develop strategies to combat fraud effectively.

Key Responsibilities

Monitor transactions and activity to identify patterns and trends indicative of fraudulent behavior.
Develop and refine fraud detection algorithms and scoring systems.
Analyze large datasets to generate actionable insights for fraud prevention.
Create dashboards and reports to track key fraud metrics and trends.
Present findings and recommendations to stakeholders, including leadership teams.
Partner with Fraud Operations, Risk, and Product teams to develop effective fraud prevention strategies.
Collaborate with Data Science and Engineering teams to implement advanced machine learning models and solutions.
Evaluate and enhance current fraud detection processes, tools, and systems.
Lead the development of automated solutions to streamline fraud detection and reporting.
Assess emerging fraud trends and adapt strategies to address new risks.
Proactively identify vulnerabilities and recommend preventive measures.

Requirements

Bachelor’s Degree in a relevant field.
Minimum of 4 years of experience in fraud analysis or a similar role.
Strong analytical and problem-solving skills.
Excellent attention to detail and ability to work with large volumes of data.
Intermediate to advanced SQL (an advantage).
Strong analytical and problem-solving skills.
Experience working in a fintech or other fast paced environment.
Proficient in Monitoring systems and rules tuning.
Knowledge of fraud prevention techniques and technologies.
Proficiency in using fraud detection tools and software
Good communication skills and ability to collaborate effectively with cross-functional teams.
Ability to work in a fast-paced environment and handle multiple priorities.
Proficiency in SQL for querying databases and extracting data for analysis.
Advanced skills in data analysis and the ability to use these skills to identify patterns and anomalies that may indicate fraud.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Senior Legal Counsel

Location: Nigeria

About the Role

We are looking for a result-driven and highly motivated legal practitioner with financial services and general corporate advisory experience to join our Legal team working out of Lagos, Nigeria.
In this role, you will work closely with colleagues across multiple teams on a wide range of legal, regula tory, transactional and corporate governance matters. You will also represent the company in dealings with various external stakeholders (including vendors, regulators and external solicitors, where necessary).
The ideal candidate will be well versed in several areas of law and willing to learn.

Responsibilities

Review products and features to be launched by the company ensuring compliance with applicable laws and where necessary devise and execute creative solutions to meet current and evolving business needs.
Support the development and implementation of group legal strategy and contribute to the development of the company’s general business strategy.
Advise internal teams on a variety of legal topics pertaining to financial products and markets, SaaS Agreements, vendor agreements, consumer protection, marketing, intellectual property, data privacy and security and the general legal framework for Kuda’s operations.
Assist in transactional activities including M&A, investments and joint ventures as well as restructurings, as applicable.
Partner with cross-functional and regional teams and provide support on legal matters of varying complexity in connection with the group’s expansions plans.
Draft contracts / agreements, policies and other legal documents relevant to various departments of the company such as product partnerships, marketing, IT, customer support, compliance and cards;
Draft and review customer-facing terms and conditions relating to various products and services provided by the company.
Liaise with external counsel in the management of outsourced legal work and resolution of disputes;
Review and advise management on legal implications of internal policies and procedures;
Advise on the corporate governance framework applicable to the company and drafting of corporate governance policies;
Monitor new developments in the legal environment in order to advise the company on impact and compliance.

Requirements

Nigerian-qualified lawyer with 7 years PQE with at least 3 years of corporate legal and regulatory compliance experience.
Strong knowledge of and interest in financial services with prior work experience in transactions relating to financial institutions and regulated entities.
In depth knowledge of general corporate and commercial law principles with a good business sense.
Ability to analyze legal issues, strategize and proffer practical solutions.
Strong verbal and written communication skills with demonstrable ability to communicate ideas concisely, clearly and confidently with good presentation skills in one-on-one settings or to larger groups.
Meticulous attention to detail and strong organisational skills.
Passionate, enthusiastic, team player, with good judgment and an ability to work in a fast-paced environment and adapt quickly to changing needs and priorities; proven ability to prioritise and manage multiple tasks simultaneously with little direction.
Ability to manage stakeholders within and outside the company in relation to the role.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Business Development Executive

Location: Nigeria
Job type: Contract (Hybrid)
Department: Strategy

Role Overview

As a Business Development Executive, you will play a pivotal role in driving Kuda’s growth objectives through proactive sales efforts, effective relationship-building, and unwavering commitment to compliance and customer satisfaction.
Prospect and generate leads through cold calling, networking, and referrals.
Actively market Kuda’s array of financial products, including personal & business banking, loans, and POS terminals, to prospective customers within the designated territory.
Achieve and exceed monthly sales targets by acquiring new customers and expanding customer base through persuasive techniques and a deep understanding of the bank’s offerings.
Negotiate pricing and terms of sale to close deals and achieve sales targets according to the company’s pricing.
Conduct product demonstrations and presentations to potential clients.
Ensure thorough compliance with all bank policies and regulatory requirements, including KYC (Know Your Customer) and AML (Anti-Money Laundering).
Educate potential clients on the benefits of transitioning to electronic banking solutions and ensure their seamless onboarding to our platform.
Maintain accurate records of all sales activities and customer interactions in CRM software.
Participate in roadshows, community fairs, and other local events to promote the bank’s services and garner leads.
Provide feedback to the marketing and product teams on customer experiences and product improvements.
Understand the needs and requirements of prospective clients and proffer solutions to meet their specific business needs.
Provide ongoing support to clients, including training and troubleshooting assistance.

Requirements

Bachelor’s Degree or HND in Marketing, Business Administration, Finance, or a related field.
Proven experience as a Direct Sales Agent or similar sales/customer service role; experience in the banking or financial services sector is highly preferred.
Strong interpersonal and communication skills, with the ability to negotiate and influence potential clients.
Excellent organizational and time management skills; capable of managing multiple priorities efficiently.
High motivation, enthusiasm, and dedication to achieving targets.
Familiarity with digital banking services and mobile technology.

Benefits
At Kuda, our people are the heart of our business, so we prioritize your welfare. We offer a wide range of competitive benefits in areas including but not limited to:

A great and upbeat work environment populated by a multinational team
Pension
Career development & growth
Competitive annual leave plus bank holidays
Competitive paid time off (Parental, Moving day, Birthday, Study leave etc)
Group life insurance
Medical insurance
Well-fare package (Wedding, Compassionate and etc)
Perkbox
Goalr – employee wellness app
Award winning L&D training
We are advocates of work-life balance, working in a hybrid in office schedule

Target and Incentives:

Monthly sales target to be achieved.
Incentives and bonuses based on meeting or exceeding sales targets.
Additional rewards for surpassing performance goals and customer satisfaction metrics.

Probation Duration

The first three months of employment will serve as a probationary period for the Sales Agent. Throughout this time, they will participate in training sessions, acquaint themselves with the company’s policies and procedures, and showcase their capabilities in achieving sales objectives while providing outstanding customer service.
Regular evaluations will be carried out to gauge the Sales Agent’s performance and determine their eligibility for ongoing employment with the company.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Vice President of People

Location: Nigeria
Job type: Full-time (Hybrid)

Description

As the VP of People at Kuda, you will be a transformational leader driving the strategy behind our most valuable asset—our people. Reporting directly to the COO and serving as a key member of the executive team, you will architect and execute our global people strategy, ensuring alignment with Kuda’s mission and growth ambitions.
This is an extraordinary opportunity to shape the future of African fintech by creating a world-class organization that blends African values with global best practices.
You’ll oversee a People team of 15, spanning HR, Talent Acquisition, and Learning & Development, and will drive key projects in organizational design, cultural alignment, and operational excellence.
Your leadership will be critical as we scale rapidly, ensuring Kuda remains a people-first organization while implementing enterprise-grade people operations.

Responsibilities
Strategic Leadership:

Develop and execute a comprehensive people strategy aligned with business objectives.
Lead workforce planning, organizational design, and succession planning across our multi-regional operations.
Drive leadership development initiatives and ensure a pipeline of top talent.
Manage a multi-million-dollar P&L for the People function.

Talent Acquisition & Culture:

Design innovative talent acquisition strategies to attract top talent across Nigeria, South Africa, the UK, and beyond.
Build and maintain an inclusive, high-performance culture that embodies African values and global best practices.
Develop programs to boost employee engagement, retention, and satisfaction.

People Operations & Analytics:

Oversee end-to-end HR operations, including compensation, benefits, and performance management.
Implement and optimize HRIS and people analytics systems for data-driven decision-making.
Ensure compliance with employment laws and regulations across multiple jurisdictions.

Learning & Development:

Create and implement comprehensive learning and development programs to support employee growth and organizational needs.
Design leadership development initiatives and establish mentorship frameworks.
Build career progression pathways across all teams.

Change Management:

Lead organizational transformation initiatives and align teams with Kuda’s mission and vision.
Drive cultural alignment across diverse offices (Nigeria, South Africa, UK, and remote).
Guide the people aspect of mergers, acquisitions, and market expansions.

Key Metrics for Success

Attrition Rate (Regretted): Maintain a low level of regretted attrition.
eNPS (Employee Net Promoter Score): Drive significant improvements in employee satisfaction and engagement.
Leadership Development: Increase internal promotions and leadership readiness.
Operational Efficiency: Reduce manual HR processes through automation and optimize HR operations.
Culture Alignment: Achieve measurable cultural alignment across regional offices.
Employee Development: Improve the participation and effectiveness of learning and development programs.

Requirements
Experience & Skills:

10+ years of progressive People leadership experience, with at least 5 years in senior leadership roles.
Proven success in building and scaling People functions across multiple geographies, preferably in high-growth, technology-driven environments.
Strong background in organizational development, workforce planning, and change management.
Expertise in managing remote and hybrid teams across different regions.
Data-driven approach with a strong ability to use analytics in shaping people strategies.
Experience working closely with engineering teams and understanding their unique dynamics.

Soft Skills:

High empathy and integrity with exceptional interpersonal and communication skills.
A natural relationship builder who inspires trust and confidence across all levels of the organization.
Thoughtful and strategic, with a proven ability to balance immediate priorities with long-term objectives.

Preferred Background:

Candidates with multi-national or multi-continental experience are strongly encouraged to apply.
Demonstrated ability to harmonize diverse cultures and foster common values across geographies.

Benefits
At Kuda, our people are the heart of our business, so we prioritize your welfare. We offer a wide range of competitive benefits in areas including but not limited to: