Jobs/Vacancies
AXA Mansard Insurance Plc openings
AXA Mansard is one of the foremost financial Institutions in Nigeria. The organization has been offering world class financial services over the years.
We are recruiting to fill the position below:
Job Title: Contact Centre Doctor / Medical Advisor
Location: Nigeria
Job Description
- To maintain a high and consistent level of service delivery for pre-authorisation requests. To provide medical advisory services to Customers or Providers across all channels of interaction.
- Ensuring that every Customer encounter with our Customer Service Assistants or Provider network continuously generates positive Customer experience.
Key Responsibilities
- Responsible for pre-authorization request administration and management within the Contact Centre team.
- Maintain and develop internal documents to support the Pre-authorization desk within the Contact Center team.
- Review a subset of the pre-authorization requests received across all channels of interaction.
- Assess details of the pre-authorization requests received across all channels based on the internal quality standards (i.e., authorized plan benefits, KPIs and score grid for the sub team).
- Accompany assessment with meaningful, constructive, and thoroughly documented performance feedback.
- Complete special projects as required from time to time.
- Escalate Intensive care and mismanaged cases to the Case Management Team for evaluation or further action.
- Take over critical condition and cases referred by the Pre-authorization desk, educating the patients about their conditions, and providing treatment options.
- Complete special projects as required from time to time.
- Assess details of the pre-authorization requests received across all channels based on the internal quality standards (i.e., authorized plan benefits, KPIs and score grid for the sub team).
- Discuss and explain performance feedback to Customer Service Assistants (Nurses) individually and regularly at monthly meetings.
Role Qualification
Academic/Professional:
- MBBS Degree from a reputable Tertiary Institution.
Work Experience:
- 3 – 5 years of direct work experience in medical advisory services.
Required Skills and Competencies:
- Ability to take over, handle and follow through on highly sensitive work-related issues via appropriate channel.
- Strong written communication skills and presentation skills.
- Ability to use MS office tools (MS Word, Excel, and PowerPoint).
- Strong Leadership Capability
- Propensity to champion initiatives.
- Goal-Oriented.
- Persuasive.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Team Member, Investment Operations and Fund Accounts
Location: Nigeria
Description
- Responsible for net asset valuation, corporate actions, security price updates, financial statements, escalation and resolution of issues, and other ad hoc reporting for funds.
Key Responsibilities
- Prepare timely and accurate net assets valuation, return reports, distributions, and other fund accounting output for subsequent review by the Team Lead/Head, Investment Operations and Fund Accounts.
- Research, as assigned, certain securities in Fund portfolios for the purpose of ensuring proper accounting treatment (such as the nature of distributions, original issue discounts, and international valuations) and compliance with SEC, tax, and prospectus restrictions and limitations.
- Stay abreast of regulatory reform and impact on the business; and helps to ensure the business is best positioned to respond.
- Identify exceptions and problems affecting accounting records and prices, communicating same to Team Lead/Head, Investment Operations and Fund Accounts, and assisting in their resolution.
- Ensure timely settlement of all wire transfers (inward or outwards) and related to investments.
- Assist, as assigned, in preparing audit schedules, compliance reports, financial statements, or other reports.
Role Qualifications
Academic / Professional:
- BSc. Degree from a reputable Tertiary Institution and preferably from a numerate field (Sciences, Engineering, Economics or Finance)
- Diploma in Investment Operations (CISI UK) or/and CFA level 1 is an advantage.
- Relevant postgraduate (MSc, MBA) and/or professional qualification (ACA/ACCA etc) would be an added advantage.
Work Experience:
- Minimum 1 year work experience.
Required Skills and Competencies:
- Knowledge of the financial service industry with a preference for the Insurance Industry/Investment Business.
- Superior analytical & critical thinking skills; ability to make good decisions when faced with complex data.
- Advanced business writing and presentation skills.
- Advanced computing skill.
- Be detail-oriented.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Provider Manager
Locations: Nigeria
Employment Type: Full-time
Job Description
- To build and contract a network of Providers for the Company. To implement the provider network management strategy in Lagos and the South-West region. To manage the relationship between the Company and its Providers to ensure a seamless enrolee experience.
Responsibilities
- Receive requests and recommendations for provider sign-up based on certain criteria.
- Signing up high-quality providers who deliver healthcare services at a reasonable cost.
- Regular physical visits to providers weekly and monthly to foster good relationship.
- Analyse provider’s performance and share feedback with provider with recommendations
- Prepare monthly reports on medical operations, from all zones with recommendations for the Head of Operations.
- Ensure that Health Care Providers comply with the agreement reached With AXA Mansard Health plans concerning billing and quality of medical care.
- Synergy with the claims unit to ensure prompt payment of claims.
- Oversee the smooth running of the various providers within the states within the region
- Liaising regularly with the HMO coordinators and medical directors of the hospital to ensure good rapport and to gain trust.
- Bi-annual hospital quality assurance check (physical visits)
Qualifications
- MBBS/Degree from a reputable Tertiary Institution.
- Relevant postgraduate (MPH, MSc, MBA) and/or professional qualification would be an added advantage.
- 3 to 5 years professional in related position.
Skills:
- Knowledge of HMO Industry/Health Business.
- Customer Service, Writing, Problem Solving and Presentation Skills.
- Strong aptitude in decision-making, time management and problem solving.
- Good negotiation and analytical skill.
- Relationship management.
- Strong interpersonal skills
- Be detail oriented.
- Must be customer focused and fast-paced oriented.
- Intermediary level for excel database analysis.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: IT Quality Assurance Analyst
Location: Nigeria
Employment Type: Full-time
Job Description
- The IT Quality Assurance analyst will draft and revise test cases.
- They will also evaluate actual test results against expected results, and implement improvements to test processes.
Responsibilities
- Work with the scrum team (Project Managers, Business Analysts, Developers, UI/UX designers) to produce quality applications for users and customers.
- Document found bugs and other software issues and write reports detailing these issues.
- Participate in continuous learning programs to learn new software and technologies as a basic function of the job.
- Any other responsibilities that might be required by the Business / Group Head/CEO from time to time.
Qualifications
- BSc/Degree from a reputable Tertiary Institution in IT Sciences, Engineering, or related discipline.
- 1 – 2 years professional experience in related position.
Skills:
- Strong Communication, Planning and Organising skills.
- Technology Savvy with strong Ms Office Skills (Word, Excel, Outlook).
- Proven ability to meet / exceed targets and deadlines and follow through on commitments.
- Relationship management.
- Problem solving.
- Be detail oriented.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
