Jobs/Vacancies
Blue Pearl PTY Limited’s openings
Blue Pearl is a market-leading CLOUD Solutions developer with extensive knowledge and insight into the latest technologies, standardised processes, advanced technical capabilities and consulting processes available, ensuring wholistic success for our clientele. We offer professional consulting to compliment your business strategy and overall management and make it our priority to add value to any business by listening, analysing and creating a conducive solution that will empower our client.
We are recruiting to fill the position below:
Job Title: Server L2 Linux Engineer
Location: Nigeria
Job Type: Contract
Job Description
- We are seeking a skilled Server L2 Linux Engineer to join our IT team. This role involves administering, maintaining, and supporting our Linux server environment, providing Level 2 support to ensure system stability, security, and performance.
- The ideal candidate will have strong expertise in Linux operating systems, troubleshooting server issues, and supporting enterprise-level server infrastructure.
Key Responsibilities
Server Administration:
- Manage and maintain Linux servers to ensure high availability, security, and optimal performance.
- Perform regular system updates, patches, and software installations to keep systems current and secure.
- Configure and manage server environments, including provisioning resources, setting permissions, and optimizing configurations.
Troubleshooting and Support:
- Provide Level 2 support for Linux servers, resolving escalated issues and troubleshooting system errors.
- Work with Level 1 support to investigate and resolve complex issues related to server performance, connectivity, and application configurations.
- Escalate critical issues to Level 3 support or external vendors when necessary.
Monitoring and Optimization:
- Continuously monitor system performance and conduct proactive maintenance to prevent issues.
- Utilize monitoring tools to track server health, resource usage, and key performance indicators (KPIs).
- Identify opportunities to optimize system performance, including load balancing, caching, and tuning settings.
Security and Compliance:
- Ensure compliance with company security policies by implementing access controls, applying necessary security patches, and configuring firewalls.
- Conduct routine security audits and participate in vulnerability assessments to protect systems from threats.
- Document security incidents, troubleshooting steps, and resolutions for future reference.
Collaboration and Documentation:
- Work collaboratively with IT teams, including network, storage, and application support, to ensure seamless integration across systems.
- Maintain comprehensive documentation of configurations, processes, and troubleshooting steps to aid in future support efforts.
- Communicate effectively with team members and stakeholders regarding system status, planned maintenance, and incidents.
Qualifications
- Education: Bachelor’s Degree in Computer Science, Information Technology, or related field (preferred).
- Experience: Minimum 3 years of experience in Linux server administration, with at least 1-2 years in an L2 support role.
- Certifications: Red Hat Certified System Administrator (RHCSA) or similar Linux certification is a plus.
Skills and Competencies:
Technical Skills:
- Strong proficiency with Linux operating systems (e.g., RHEL, CentOS, Ubuntu).
- Knowledge of server monitoring tools (e.g., Nagios, Zabbix, or SolarWinds).
- Familiarity with shell scripting (e.g., Bash, Python) to automate tasks.
- Experience with server virtualization (e.g., VMware, KVM) and containerization (e.g., Docker, Kubernetes) is an advantage.
- Understanding of network protocols (e.g., TCP/IP, DNS, SSH, FTP) and basic networking principles.
Soft Skills:
- Strong analytical and problem-solving skills to troubleshoot and resolve issues effectively.
- Excellent communication skills for clear and concise interaction with both technical and non-technical team members.
- Detail-oriented with strong organizational skills to manage multiple tasks and document work effectively.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Server L2 Windows Engineer
Location:Nigeria
Job Type: Contract
Job Description
- We are seeking a skilled and experienced Server L2 Windows Engineer to join our IT team.
- The ideal candidate will be responsible for the administration, maintenance, and support of our Windows server environment, ensuring optimal performance and reliability.
- This role requires in-depth knowledge of Windows operating systems and experience with troubleshooting server-related issues at a Level 2 (L2) capacity.
Responsibilities
Server Administration:
- Manage and maintain Windows servers, ensuring system uptime, security, and performance.
- Perform routine server maintenance tasks, including updates, patches, and backups.
- Configure and deploy server hardware and software as needed.
Troubleshooting and Support:
- Provide Level 2 (L2) support for Windows server issues, resolving escalated incidents that require specialized technical expertise.
- Diagnose and troubleshoot server performance issues, connectivity problems, and configuration errors.
- Work with Level 1 support teams to ensure effective handover and escalation of issues when necessary.
Monitoring and Optimization:
- Continuously monitor Windows server performance and health, utilizing monitoring tools to proactively identify potential issues.
- Conduct performance tuning and optimization to ensure server efficiency and reliability.
- Implement and maintain server documentation, including configurations and troubleshooting procedures.
Security and Compliance:
- Ensure all Windows servers meet security standards, applying patches and updates to address vulnerabilities.
- Conduct regular security audits, backups, and restore testing to maintain data integrity and compliance with IT policies.
- Collaborate with the security team to implement best practices and policies.
Collaboration and Communication:
- Work closely with other IT teams, such as network, storage, and application support, to troubleshoot and resolve complex issues.
- Communicate effectively with end-users and stakeholders, providing updates on server health and maintenance schedules.
Qualifications
- Education: Bachelor’s Degree in Information Technology, Computer Science, or related field preferred.
- Experience: Minimum 3-5 years of experience in Windows server administration, with at least 1-2 years in an L2 support role.
- Certifications: Microsoft certifications (such as MCSA, MCSE) are a plus.
Skills and Competencies:
Technical Skills:
- Proficiency in Windows Server OS (2012, 2016, 2019, or newer).
- Strong troubleshooting skills and experience with server monitoring tools.
- Knowledge of Active Directory, Group Policies, DNS, DHCP, and other Windows server functions.
- Familiarity with server virtualization technologies (e.g., VMware, Hyper-V) is a plus.
Soft Skills:
- Excellent communication skills and ability to work collaboratively within a team.
- Strong organizational skills with attention to detail.
- Ability to work in a fast-paced environment and manage multiple tasks effectively.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Database L2 Engineer
Location: Nigeria
Job type: Contract
Job Description
- We are looking for an experienced Database L2 Engineer with strong expertise in Oracle Database Administration to support, maintain, and optimize our Oracle database environments.
- The role involves performing daily database operations, troubleshooting complex issues, and ensuring high availability and performance of our databases.
Key Responsibilities
Database Administration and Maintenance:
- Manage and maintain Oracle database instances across development, testing, and production environments.
- Perform routine database maintenance tasks such as backup, recovery, patching, and upgrades to ensure data integrity and availability.
- Monitor database health and performance, optimizing configurations for optimal database response times.
Troubleshooting and Incident Management:
- Provide Level 2 support for database-related incidents, diagnosing and resolving issues promptly to minimize downtime.
- Work with Level 1 support to handle escalated database issues and provide technical guidance.
- Collaborate with Level 3 or vendor support for complex issues that require further escalation.
Performance Monitoring and Tuning:
- Use monitoring tools to track database performance, identifying and addressing potential bottlenecks.
- Conduct regular performance tuning on SQL queries, indexing, and storage optimization.
- Perform capacity planning and forecasting to ensure the database infrastructure can scale with organizational growth.
Backup and Recovery:
- Implement and manage database backup and recovery procedures in line with business continuity requirements.
- Perform regular testing of backups to ensure data recoverability and integrity.
- Implement disaster recovery plans for Oracle databases, including testing failover and failback procedures.
Security and Compliance:
- Apply and enforce database security measures, including user roles, privileges, and auditing.
- Ensure databases comply with relevant security policies, industry regulations, and best practices.
- Participate in database security assessments, audits, and vulnerability management.
Documentation and Reporting:
- Maintain accurate documentation of database configurations, procedures, and troubleshooting steps.
- Prepare regular reports on database health, performance, capacity planning, and security compliance.
- Document incident response and resolutions to build a knowledge base for future reference.
Qualifications
- Education: Bachelor’s Degree in Computer Science, Information Technology, or a related field (preferred).
- Experience: Minimum of 3 years of experience in Oracle Database Administration, with at least 1-2 years in an L2 support role.
- Certifications: Oracle Database certification (e.g., Oracle Certified Associate – OCA or Oracle Certified Professional – OCP) is a plus.
Skills and Competencies:
Technical Skills:
- Proficiency in Oracle Database architecture, installation, configuration, and management.
- Strong experience with Oracle backup and recovery tools such as RMAN.
- Knowledge of database performance tuning, query optimization, and troubleshooting.
- Familiarity with Oracle database security features, including roles, privileges, and auditing.
- Experience with high availability solutions like Oracle Data Guard and RAC (Real Application Clusters) is a plus.
Soft Skills:
- Excellent problem-solving skills with a strong analytical mindset.
- Strong verbal and written communication skills to effectively collaborate with IT teams and stakeholders.
- Ability to work independently and manage time effectively in a fast-paced environment.
Application Closing Date
Not Specified
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: RDS GAM L1 – Desktop Support Analyst / Engineer
Location: Nigeria
Job type: Contract
Job Description
- We are looking for a skilled Desktop Support Analyst / Engineer at the L1 level to provide remote desktop support (RDS) for our users.
- This role involves troubleshooting, maintaining, and configuring end-user workstations and supporting systems to ensure optimal performance and end-user productivity.
- The ideal candidate has a strong understanding of desktop operating systems, software, and hardware, with excellent communication and problem-solving skills.
Key Responsibilities
Technical Support:
- Serve as the first point of contact for remote desktop support (RDS) issues, providing timely and efficient assistance to end-users.
- Diagnose, troubleshoot, and resolve hardware and software issues for desktop and laptop systems.
- Assist with the installation, configuration, and maintenance of desktop operating systems (primarily Windows and macOS) and commonly used applications.
Incident Management:
- Log, track, and manage incidents and service requests in the ticketing system, ensuring SLAs (Service Level Agreements) are met.
- Escalate unresolved issues to L2 or L3 support teams and follow up to ensure prompt resolution.
- Document all troubleshooting and problem resolution steps to build a knowledge base for future support.
Software and Hardware Support:
- Support and maintain end-user equipment, including desktops, laptops, printers, and mobile devices.
- Provide assistance with application installation, updates, and basic configuration for end-user productivity tools.
- Troubleshoot issues with peripherals, network connectivity, and printing for remote users.
User Training and Guidance:
- Provide basic training to end-users on IT policies, system usage, and common troubleshooting steps to empower users.
- Assist users in understanding and navigating key applications, ensuring a seamless experience and minimal disruptions.
System Monitoring and Maintenance:
- Monitor desktop and laptop systems to identify potential issues and proactively resolve them.
- Perform regular maintenance tasks such as software updates, patches, and system health checks to enhance system performance and security.
Qualifications
- Education: High School Diploma or equivalent; additional IT certifications are a plus.
- Experience: Minimum of 1-2 years of experience in desktop or helpdesk support, with experience in remote desktop support preferred.
- Certifications: CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or other relevant certifications are beneficial.
Skills and Competencies:
Technical Skills:
- Strong understanding of Windows and/or macOS operating systems.
- Familiarity with remote desktop support tools and VPN technologies.
- Knowledge of troubleshooting network connectivity issues, including LAN, Wi-Fi, and VPN.
- Proficiency in Microsoft Office Suite and other productivity software commonly used in business environments.
Soft Skills:
- Excellent communication and customer service skills, with a focus on user satisfaction.
- Strong problem-solving abilities, with the ability to work under pressure and meet tight deadlines.
- Detail-oriented, with good documentation skills to ensure clear tracking and reporting of support issues.
Application Closing Date
Not Specified
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Level 1 Data Center Operations Analyst
Location: Nigeria
Job type: Contract
Job Description
- We are seeking a Level 1 Data Center Operations Analyst to monitor, manage, and support data center operations for mission-critical systems and infrastructure.
- This role involves ensuring the continuous availability of services, monitoring performance metrics, and handling incidents and alerts to maintain uptime across the environment.
- The ideal candidate will have an understanding of data center operations and the ability to respond promptly to operational issues.
Key Responsibilities
Monitoring and Incident Response:
- Monitor data center systems, servers, networks, and applications using monitoring tools to ensure continuous availability.
- Respond promptly to alerts and incidents, performing initial troubleshooting to identify potential issues.
- Escalate unresolved incidents to Level 2/3 support teams or relevant personnel as per escalation protocols.
- Maintain an incident log and document resolution steps and status updates in the incident management system.
Operational Support and Maintenance:
- Perform routine data center checks to verify proper functioning of systems, network components, power, cooling, and other infrastructure.
- Assist with scheduled maintenance, including hardware and software updates, patch management, and backups.
- Conduct system health checks and monitor system performance metrics to prevent downtime and improve reliability.
- Coordinate with various support teams to ensure optimal operational status of the data center.
Documentation and Reporting:
- Maintain and update data center operations documentation, including procedures, protocols, and escalation processes.
- Generate regular reports on incident trends, performance metrics, and system availability.
- Document troubleshooting steps, resolutions, and escalation paths in the incident management system for future reference.
Compliance and Security:
- Ensure adherence to data center security protocols and compliance requirements.
- Conduct regular access checks to ensure only authorized personnel have access to restricted areas and systems.
- Assist in enforcing policies related to physical and data security within the data center.
Qualifications
- Education: High School Diploma or equivalent; Associate’s degree or certification in IT, Networking, or a related field is preferred.
- Experience: 1+ years of experience in a data center or IT operations support role.
- Technical Knowledge: Basic understanding of server, network, and data center infrastructure, including monitoring tools and ticketing systems.
Skills and Competencies:
Technical Skills:
- Familiarity with data center management tools and monitoring platforms.
- Basic troubleshooting skills for networking, hardware, and software.
- Understanding of incident management processes and ITIL concepts is a plus.
Soft Skills:
- Strong analytical and problem-solving skills.
- Excellent communication skills, with the ability to communicate effectively with technical and non-technical team members.
- Ability to prioritize tasks and handle multiple incidents in a high-pressure environment.
Application Closing Date
Not Specified
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Network L2 Engineer
Location: Nigeria
Job Type: Contract
Job Description
- We are looking for a skilled Network L2 Engineer to provide Level 2 support for our network infrastructure.
- The ideal candidate will be responsible for maintaining, troubleshooting, and optimizing network systems to ensure seamless connectivity and performance across the organization.
Key Responsibilities
Network Administration and Maintenance:
- Administer and support the organization’s network infrastructure, including routers, switches, firewalls, and wireless access points.
- Perform network configuration, maintenance, and upgrades to ensure system stability and reliability.
- Monitor network performance and troubleshoot connectivity issues to maintain high levels of availability.
- Ensure network security by implementing firewall rules, VLANs, and access control policies.
Troubleshooting and Incident Management:
- Provide Level 2 support for network-related incidents, working to resolve issues efficiently and within SLA (Service Level Agreement) timelines.
- Troubleshoot network issues, including LAN, WAN, VPN, and wireless problems, using diagnostic tools.
- Collaborate with Level 1 support for escalated tickets and escalate complex issues to Level 3 or external vendors if necessary.
Network Performance Monitoring and Optimization:
- Utilize monitoring tools to oversee network health, performance, and utilization.
- Identify potential network bottlenecks and implement solutions to optimize performance.
- Conduct periodic audits and capacity planning to support network growth and scalability.
Security and Compliance:
- Implement and enforce network security protocols to protect the organization’s data and assets.
- Support the management of firewall rules, VPN connections, and access controls.
- Assist with compliance activities, including regular audits, vulnerability assessments, and documentation of security practices.
Documentation and Reporting:
- Document network configurations, topology diagrams, incident response actions, and troubleshooting procedures.
- Prepare regular reports on network performance, incident trends, and capacity planning metrics.
- Maintain accurate and up-to-date records of all network equipment, including IP addresses, configurations, and maintenance schedules.
Qualifications
- Education: Bachelor’s Degree in Computer Science, Information Technology, Network Engineering, or a related field (preferred).
- Experience: Minimum of 3 years in network engineering, with at least 1-2 years in an L2 support role.
- Certifications: CCNA (Cisco Certified Network Associate) or equivalent networking certifications preferred.
Skills and Competencies
Technical Skills:
- Proficiency in configuring and managing network devices, including routers, switches, and firewalls.
- Strong knowledge of network protocols such as TCP/IP, BGP, OSPF, and MPLS.
- Familiarity with network monitoring and management tools (e.g., SolarWinds, Wireshark, Nagios).
- Experience with VPNs, VLANs, and wireless technologies.
- Basic understanding of network security practices, including firewall configuration and intrusion detection systems.
Soft Skills:
- Excellent troubleshooting and problem-solving skills with attention to detail.
- Strong verbal and written communication skills for effective interaction with both technical and non-technical stakeholders.
- Ability to work independently and prioritize tasks in a fast-paced environment.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Storage and Backup L2 Engineer
Location: Nigeria
Job Type: Contract
Job Description
- We are seeking an experienced Storage and Backup L2 Engineer to provide Level 2 support for our storage and backup infrastructure.
- The ideal candidate will be responsible for maintaining, optimizing, and troubleshooting storage systems and backup solutions to ensure data availability, protection, and recovery.
Key Responsibilities
Storage Management:
- Administer and manage storage systems, including SAN (Storage Area Network) and NAS (Network Attached Storage) environments.
- Monitor storage infrastructure to ensure optimal performance, capacity utilization, and availability.
- Perform configuration, provisioning, and de-provisioning of storage resources based on business requirements.
- Implement and maintain storage policies and procedures to support data retention, availability, and performance.
Backup Administration:
- Oversee backup operations to ensure data is regularly and successfully backed up according to defined schedules.
- Conduct routine backup testing and validation to confirm data recover-ability and integrity.
- Troubleshoot backup failures and restore data as needed, coordinating with IT teams as required.
- Ensure backup policies are aligned with disaster recovery and business continuity objectives.
Troubleshooting and Incident Resolution:
- Provide Level 2 support for storage and backup-related incidents, diagnosing and resolving issues promptly.
- Work with Level 1 support to handle escalated storage and backup tickets and provide technical guidance.
- Engage with Level 3 or vendor support teams for complex issues that require escalation.
Performance Monitoring and Optimization:
- Utilize monitoring tools to track storage and backup system performance, identifying and addressing potential bottlenecks.
- Conduct regular audits and reviews to identify opportunities for system optimization and efficiency improvements.
- Implement performance tuning techniques to maximize the efficiency of storage and backup resources.
Security and Compliance:
- Enforce data security protocols to protect sensitive data, ensuring compliance with regulatory standards.
- Manage access control for storage systems, ensuring only authorized personnel have access.
- Participate in security and compliance audits, providing relevant data and documentation.
Documentation and Reporting:
- Maintain accurate documentation of storage and backup configurations, policies, and procedures.
- Prepare regular reports on storage usage, backup success rates, and capacity planning forecasts.
- Document incident response steps and resolutions for future reference.
Qualifications
- Education: Bachelor’s Degree in Computer Science, Information Technology, or a related field (preferred).
- Experience: Minimum of 3 years in storage and backup administration, with at least 1-2 years in an L2 support capacity.
- Certifications: Relevant certifications such as EMC, NetApp, or Commvault certifications are a plus.
Skills and Competencies:
Technical Skills:
- Strong understanding of storage technologies, including SAN, NAS, and DAS.
- Proficiency in storage management tools and backup software (e.g., NetBackup, Commvault, Veeam, EMC, or IBM Spectrum).
- Familiarity with storage protocols, such as iSCSI, Fibre Channel, and NFS.
- Knowledge of backup and recovery best practices, retention policies, and disaster recovery procedures.
- Experience with monitoring tools and storage management platforms.
Soft Skills:
- Excellent problem-solving skills with the ability to troubleshoot complex storage and backup issues.
- Strong communication skills for effective collaboration with IT and business teams.
- Detail-oriented with strong organizational skills to handle multiple tasks and prioritize effectively.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: ITSM Process Manager L2 – ServiceNow Analyst
Location: Nigeria
Job type: Contract
Job Description
- We are seeking an experienced ServiceNow Analyst at the L2 level to support and enhance our IT Service Management (ITSM) processes.
- This role involves managing ITSM processes on the ServiceNow platform, ensuring streamlined operations, and optimizing the efficiency of IT service delivery.
- The ideal candidate has a strong understanding of ITIL processes, ServiceNow configuration, and experience in ITSM process management.
Key Responsibilities
ITSM Process Management:
- Oversee IT Service Management (ITSM) processes, including Incident Management, Problem Management, Change Management, and Service Request Management.
- Analyze current ITSM processes and identify areas for improvement to optimize service delivery.
- Ensure all ITSM processes are aligned with best practices and meet organizational standards.
ServiceNow Administration and Analysis:
- Configure, administer, and maintain the ServiceNow platform to support ITSM processes.
- Develop and customize dashboards, reports, and workflows within ServiceNow to meet business requirements.
- Troubleshoot ServiceNow-related issues and coordinate with technical teams to ensure timely resolution.
Data Analysis and Reporting:
- Analyze ITSM metrics and generate reports to measure the effectiveness of ITSM processes and identify trends.
- Monitor SLA compliance and provide insights into service performance, recommending improvements where necessary.
- Prepare regular reports on key performance indicators (KPIs) and ITSM process efficiency.
Process Documentation and Improvement:
- Document all ITSM processes, ensuring clear guidelines and procedures for team members.
- Conduct process audits to ensure adherence to established policies and recommend corrective actions as necessary.
- Work with stakeholders to continuously improve ITSM processes, making them more efficient and user-friendly.
User Support and Training:
- Assist end-users and IT teams in understanding and using ITSM processes effectively.
- Provide training and guidance on the ServiceNow platform and ITSM processes to team members and other stakeholders.
- Act as the primary point of contact for ServiceNow queries and support requests from internal users.
Qualifications
- Education: Bachelor’s Degree in Computer Science, Information Technology, or related field.
- Experience: 2-3 years of experience in IT Service Management, with a focus on ServiceNow platform administration and ITSM processes.
- Certifications: ITIL Foundation, ServiceNow Certified System Administrator, or other relevant certifications are a plus.
Skills and Competencies:
Technical Skills:
- Strong proficiency in the ServiceNow platform, including configuration and customization.
- Understanding of ITSM tools, processes, and methodologies (ITIL).
- Experience in developing workflows, forms, and dashboards in ServiceNow.
- Knowledge of data analysis tools and methods for reporting and metrics tracking.
Soft Skills:
- Excellent communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders.
- Strong analytical skills and attention to detail to identify process inefficiencies and improvement opportunities.
- Proactive approach to problem-solving and continuous improvement.
Application Closing Date
Not Specified
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Level 1 Field Support Officer (FSO)
Location: Lagos, Nigeria
Job type: Contract
Job Description
- We are seeking a Level 1 Field Support Officer (FSO) to provide on-site technical support and assistance to end-users, ensuring smooth operation and prompt resolution of technical issues.
- The FSO will respond to support requests, troubleshoot hardware and software issues, and escalate more complex problems as needed.
- This role is ideal for someone with strong interpersonal skills and a foundational understanding of IT support.
Key Responsibilities
Technical Support and Troubleshooting:
- Provide first-level technical support for hardware, software, and network issues to on-site users.
- Diagnose and resolve technical issues related to desktops, laptops, printers, and mobile devices.
- Assist with basic troubleshooting for network connectivity issues and escalate more complex network issues to higher-level support.
Incident Response and Escalation:
- Log all support requests and incidents in the helpdesk system, documenting resolutions and any follow-up actions.
- Escalate unresolved issues to Level 2 or Level 3 support teams when necessary, ensuring a timely and efficient resolution.
- Communicate effectively with users regarding issue status, expected resolution times, and follow-up actions.
Installation and Configuration:
- Set up and configure workstations, peripherals, and software applications for new and existing users.
- Perform basic installation, configuration, and updates of software and operating systems.
- Maintain an inventory of IT assets and ensure all equipment is accounted for and tracked.
Customer Service and End-User Training:
- Provide excellent customer service to end-users, ensuring a positive support experience.
- Educate users on basic troubleshooting steps and promote best practices for IT usage.
- Assist users with questions regarding software applications, basic functionality, and IT policies.
Documentation and Reporting:
- Maintain accurate and detailed records of support activities, incidents, and resolutions.
- Generate routine reports on support requests, incident resolution times, and customer satisfaction.
- Contribute to knowledge base articles and documentation for common issues and solutions.
Qualifications
- Education: High School Siploma or equivalent; a certification in IT support (e.g., CompTIA A+, ITIL Foundation) is a plus.
- Experience: 1+ years of experience in IT support or a customer-facing technical support role.
- Technical Knowledge: Basic knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common desktop hardware.
Skills and Competencies
Technical Skills:
- Basic troubleshooting knowledge for hardware and software.
- Familiarity with remote support tools and ticketing systems.
- Understanding of network basics and IP configurations is a plus.
Soft Skills:
- Strong customer service orientation with effective communication skills.
- Ability to work independently and manage time effectively.
- Problem-solving mindset with attention to detail.
Application Closing Date
Not Specified
How to Apply
Interested and qualified candidates should:
Click here to apply online
