Jobs/Vacancies
First Bank of Nigeria Limited hiring
First Bank of Nigeria Limited (FirstBank) is Nigeria’s largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.
We are recruiting to fill the position below:
Job Title: Team Lead, Personal Banking (Secured Lending)
Job Identification: 1189
Location: Nigeria
Job Type: Full-time
Duties & Responsibilities
- Manages and supports existing business relationships while sourcing additional business prospects.
- Researches to identify prospective employees of corporations.
- Actively guides the efforts of the sales force.
- Develop and implement marketing strategies to promote products and services within the boundaries of approved budget.
- Serves as an advisor and business partner to the sales force.
- Conduct product training on workplace banking products.
- Undertake proposition & product pitch and organize periodic employee engagement sessions in approved Workplace Banking schemes/employers.
- Maintains and submit reports for business development activities as well as management reporting.
- Responsible and accountable for risk management of his/her business & portfolio.
- Work with the SBUs to identify new markets that present opportunities for Business.
- Consistently review the existing Products (monthly, Quarterly and Annually).
- Attend and make presentations at various SBUs monthly/quarterly performance review sessions
- Attend joint marketing calls with relevant BUs to provide adequate product and marketing support.
- Ensure the profitability of existing and new products.
- Ensure that all consumer asset products have NPLs within tolerance level (currently 5% of the total products portfolio).
- Work with CAP, CRM, CAM, Operations, IT and other SRFs to ensure effective deployment of resources to support market facing SBUs for effective products sales.
- Attend and supervise User’s Acceptance Test (UAT) sessions and ensure that test results conform with approved products terms and conditions.
- Oversee Consumer Products life cycle, from inception to launch, to evaluation/refinement and final withdrawal.
- Carry out other responsibilities as assigned by the Head, Personal Banking.
- Develop & implement strategies for the effective monitoring/tracking of Products.
- Work closely with M&CC, SBU and other stakeholders to ensure FirstBank’s Consumer products are highly visible in the market.
- Initiate promotional activities/schemes in conjunction with reputable OEMs – auto, home appliances, device vendors that are aimed at selling these products in a smart and creative manner.
- Establish and maintain close business collaborations with Corporate & Commercial Banking RMs, to increase Payroll/Workplace Banking share within their managed key account segments.
Job Requirements
Education:
- Minimum Education: First Degree.
- Post graduate qualification in Business Administration and related certifications in Digital Product Management, Business & Data Analytics would be an advantage.
Experience:
- Minimum Experience – 5 years of general banking experience.
Application Closing Date
22nd November, 2024.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Note: Only shortlisted applicants will be contacted.
Job Title: Team Lead CRM Administration
Job Identification: 1219
Location: Nigeria
Job Type: Full-time
Duties & Responsibilities
Project and Stakeholders Management
- Leads the entire CRM Team in project deployment, system support, user administration, training and campaign management.
- Customize, Extend the functionalities of MS Dynamics solution to meet end-users needs.
- Leads the team in the formulation of CRM strategies and programs and ensures that they stay aligned with the business’s overall objectives.
- Coordination of collaborative CRM activities with other teams and departments in the Bank.
- Identify continual improvement opportunities for the Bank to ensure it maximizes the abilities of the CRM solution
Application Support:
- Low-code / No-code customization of D365 application activities
- Work with end users, vendors and service providers as liaison with the IT team.
- Identify and help design CRM-related report requirements and list views.
- Support workflow rules and business processes.
- Work with internal and external resources to ensure the CRM environment is configured and adjusted correctly.
- Serve as the liaison between the sales and technical teams in executing the Bank’s CRM strategy.
- Work with both the end users and the technical team to identify and assist in resolving system issues and provide technical support, troubleshooting software issues, as requested.
- Maintain business and process configurations on CRM solution
- Develop and maintain indices required to measure health status of the CRM solution
Help Desk Support:
- Support by troubleshooting and solving user or system issues and respond in a timely fashion
- Analyze potential issues and communicate to assess needs and determine solutions for end users.
- Supervise support offered to stakeholders and business units using the solution
- Work closely with business leaders to analyze business requirements and communicate to developers regarding configuration and customization solutions that meet delivery and project goals and expectations
- Assist in development and support personnel in resolving system issues, creating business solutions to meet requirements.
- Keep a monthly statistics report and monitor usage to determine business solutions for business recognized needs.
Training:
- Develop and maintain CRM Training Program for staff.
- Instruct new users on the application and train existing users on best practices & new functionality.
- Develop and maintain training materials and user documentation.
- Liaising with stakeholders and vendors to deliver training programs.
Job Requirements
Education:
- B.Sc. in Computer science, IT or other relevant discipline
Experience:
- Experience in deployment of MS Dynamics CRM applications and MS power platform applications.
- Minimum of 5 years relevant experience in similar position.
Application Closing Date
25th November, 2024; 10:54 PM.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Account Relationship ManageProduct Manager, Current and Domiciliary Productsr
Job Identification: 1215
Location: Nigeria
Job Type: Full-time
Duties & Responsibilities
- Managing day-to-day portfolio activities, analyzing sales methods and costs, facilitating project reviews and analyzing key performance indicators.
- Managing current and domiciliary account variants which involves constantly evaluating the effectiveness of the product, design contest/initiatives/value build up in existing accounts and make necessary changes in the product depending on the market requirement.
- Support Branches, SBUs, Sales and Channels by providing product clarifications whenever inquiries are made.
- Support low performing Strategic Business Units in resolving their issues and providing product solutions thereby bringing them up the curve.
- Knowledge Management – Designing and update of Frequently Asked Questions (FAQs) and uploading the same on the portal to assist business units.
- Delivering training to our internal customers (Branch/Sales/Channel to meet the needs of the customer and thereby increased balances.
- Work with Treasury Department on the interest rates for domiciliary accounts to ensure our rates are highly competitive
- Design value proposition for individual segments such as mass market, affluent and HNI customers to ensure increased product intake and liability growth.
- Develops and monitors specific marketing campaigns (working with other relevant teams) to leverage market opportunities to ensure growth of low-cost current and domiciliary liability portfolio
- Drive and implements Bank-wide strategies to ensure product uptake, increase share of the wallet as well as increased Top of the Mind Awareness (TOMA)
- Leverage on partnerships and marketing campaigns to drive customer loyalty to achieve customer retention and on current and domiciliary portfolio growth
- Drive product development and management of current and domiciliary products to achieve product optimization and Profit generation.
- Cost control management and income maximization on current and domiciliary products to drive revenue generation
- Ensure resource planning and coordination for proper and timely job execution
- Ensure external and internal resource management to ensure expenditure is in line with the business plan.
- Mine and pool customer data to track behaviors and design new initiatives for engagement
- Engage EDMTA and M&CC for Online marketing to enhance customer acquisition.
- Data mining and interpretation for business development.
- Responsible and accountable for risk management of the business.
- Work with the SBUs to identify new markets that present opportunities for Business.
- Consistently review the existing Products (Weekly, Monthly, Quarterly and Annually).
- Attend and make presentations at various SBUs monthly/quarterly performance review sessions.
- Timely preparation and dissemination of performance report, research and analytics.
- Preparation of Business requirement documents for new initiatives on existing and new product development.
- Ensure the profitability of existing and new products.
- Attend and supervise User’s Acceptance Test (UAT) sessions and ensure that test results conform with approved products terms and conditions.
- Oversee Consumer Products life cycle, from inception to launch, to evaluation and refinement.
- Develop & implement strategies for the effective monitoring/tracking of Products.
- Work closely with M&CC, SBU and other stakeholders to ensure the products are highly visible to both internal and external customers.
Requirements
Education:
- Minimum Education: First Degree in any relevant discipline. Post graduate qualification in Business Administration and related certifications in Digital Product Management, Business & Data Analytics would be an advantage.
Experience:
- Minimum experience: 2 years of general banking experience.
Key Competency Requirements
Knowledge:
- Extensive knowledge of competitor products and their application
- Banking structure, policies and procedures.
- Core Business Processes
- Data Gathering and Analysis
- Regulatory Compliance
- Project Management -Agile Methodology
- Banking Operations
- Extensive knowledge of FirstBank’s services/products
- Relationship management
Skill / Competencies:
- Ability to evaluate needs of customers, and determine what products or service would best serve those needs
- Interpersonal skills
- IT and Computer appreciation
- Communications skills (written and oral)
- Selling and marketing skills
- Must be self-solution driven, proactive and have acceptable knowledge of the business environment
- Attention to details
- Reasoning and Analytical Skill.
- Performance Measurement & Assessment Skill
- Supervisory Skills
Application Closing Date
25th November, 2024.
Method of Application
Interested and qualified candidates should:
Click here to apply online
Job Title: Product Manager, Wallet Acquisition
Job Identification: 1214
Location: Nigeria
Job Type: Full-time
Duties & Responsibilities
- Ensures implementation of Wallet acquisition strategies to meet defined targets.
- Manages assigned channels of Wallet acquisition to ensure target achievement by the Business Units.
- Generates ideas to develop products and channels for Wallet acquisition.
- Analyses performances along Wallet activations to generate insights for decision-making
- Presents daily, weekly, monthly and quarterly performance reports across Wallet activation Channels to track target achievement.
- Relates with field sales officers to resolve/escalate issues so set targets are achieved.
- Ensures prompt resolution of issues/enquiries to satisfy internal customers to ensure the Bank is Top 3 in customer service.
- Maintains security of information in line with the principles and policies in the Information Security Handbook.
- Mine and pool customer data to track behaviors and design strategies for engagement.
- Online marketing and customer acquisition.
- Data mining and interpretation for business development.
- Responsible and accountable for risk management of his/her business.
- Work with the BUs to identify new markets that present opportunities for business.
- Consistently review the existing Products/Channels (monthly, Quarterly and Annually).
- Attend and make presentations at various SBUs monthly/quarterly performance review sessions.
- Be a part of the technical implementation of products and channels by contributing to design, participation at UATs and Pilot Testing Exercises.
- Design Business Requirement Documents for implementations.
- Increase value derived from customer by devising strategies and processes that encourage upwards migration across Firstmonie Wallet Tiers.
- Carry out other responsibilities as assigned by the Head, Personal Banking.
- Develop & implement strategies for the effective monitoring/tracking of Products.
- Work closely with M&CC, BU and other stakeholders to ensure FirstBank’s Consumer
- products are highly visible in the market.
- Coordination of market storms and other marketing drives to acquire new accounts.
- Initiate promotional activities/schemes in conjunction with reputable auto & equipment
- vendors that are aimed at selling these products in a smart and creative manner.
- Serve as a contact person for resolution of acquisition channel issues/challenges.
Requirements
Education:
- Minimum Education: First Degree in any relevant discipline.
- Higher degrees /MBA/professional certifications compulsory
Experience:
- Minimum experience: 2 years of general banking experience.
Key Competency Requirements
Knowledge:
- Extensive knowledge of competitor products and their application
- Banking structure, policies and procedures.
- Core Business Processes
- Data Gathering and Analysis
- Regulatory Compliance
- Project Management -Agile Methodology
- Banking Operations
- Extensive knowledge of FirstBank’s services/products
- Relationship management with Field force
Skill / Competencies:
- Ability to evaluate needs of customers, and determine what products or service would best serve those needs
- Interpersonal skills
- IT and Computer appreciation
- Communications skills (written and oral)
- Selling and marketing skills
- Must be self-solution driven, proactive and have acceptable knowledge of the business environment
- Attention to details
- Reasoning and Analytical Skill.
Application Closing Date
25th November, 2024.
Method of Application
Interested and qualified candidates should:
Click here to apply online
