Jobs/Vacancies
Vacancies at Duplo
Duplo is building the platform to power the next generation of financial services. Our mission is to help companies expand financial access for all. Our simple and powerful banking-as-a-service API helps companies quickly launch financial products.
We are recruiting to fill the position below:
Job Title: Customer Support Associate
Location: Nigeria
Job type: Full time
Job Description
- We want to make B2B payments as simple as P2P payment apps. Most business payments in Africa are made offline….yikes.
- We are on a mission to transform this. We are backed by top investors including Point Nine, Tribe Capital, Commerce Ventures, Liquid2 Ventures, Basecamp Fund, Soma Capital, YCombinator, Oui Capital, and others.
- This is a unique opportunity. You’ll have the responsibility and resources to take a significant part in the creation of a paradigm-changing product that will impact millions.
Responsibilities
- Resolve inquiries or brief the appropriate department to complete the inquiry
- Troubleshoot and resolve minor technical-related issues and concerns
- Manage, record, and track customer issues, product feature enhancement requests,
- Provide personalized support to enterprise/high-value customers and be willing to go the extra mile to ensure customer satisfaction
- Manage inbound channels, like emails, live chat, WhatsApp chat, calls, etc, and ensure such communication is tracked on Hubspot
- Document and update merchant records based on interactions in our CRM database and/or manual sheets
- Develop and maintain a knowledge base of the evolving merchant-related issues, equipment, and services
- Communicate with internal departments to provide an efficient workflow to handle both merchant and technical-related issues.
- Identify problems and become an agent of change
- Develop market specialization to deliver knowledge to our customers and maintain a close relationship with them
- Be a customer advocate, identify trends in customer issues with the product, and ensure measures are being put in place to avoid such issues
- Adopt a proactive approach to customer experience management
Technical & Professional Requirements
- Minimum of 3 years of experience in a customer-facing role (customer service, customer support account executive, relationship manager)
- Exposure to enterprise or high-value SMB companies with complex needs, with the ability to interact effectively with both technical and business stakeholders
- Strong desire to help build and solve problems – you get excited by new challenges and using technology to overcome them
- Good knowledge of managing and tracking support metrics manually and with automation
- Good understanding of CRMs such as Freshdesk, Hubspot
- Highly collaborative, over-communicative, and have a team mentality, a self-starter with a customer-centric mindset
- Excellent relationship-building skills, ability to become a trusted advisor
- Represent customer needs to the product and development teams
- Plus – experience in fintech, particularly payments.
Application Closing Date
Not Specified
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Account Executive
Location: Nigeria
Job type: Full time
Description
- We want to make B2B payments as simple as P2P payment apps. Most business payments in Africa are made offline….yikes. We are on a mission to transform this. We are backed by top investors including Point Nine, Tribe Capital, Commerce Ventures, Liquid2 Ventures, Basecamp Fund, Soma Capital, YCombinator, Oui Capital, and others.
- This is a unique opportunity. You’ll have the responsibility and resources to take a significant part in the creation of a paradigm-changing product that will impact millions.
- The role of the Account Executive (AE) is to build relationships with new clients and manage relationships with existing ones. To put our products and solutions into the hands of consumers worldwide, we need a professional who knows how to connect.
- The ideal individual will be the leading force that fuels our growing client relationships in the Nigerian and African markets, have proven experience building on existing relationships, creating new ones, eliminating competitor threats within our customer base, and ensuring customer satisfaction. The Account Executive will be a proactive and curious member of our sales team, identifying growth opportunities for clients before a need or gap has been stated. This level of foresight and meticulous analysis is what will take our company confidently into the future.
Responsibilities
- Build and maintain lasting relationships with clients and partners by understanding their focus and anticipating their needs
- Present and demonstrate products and services to prospective clients
- Acquiring more clients through prospecting and canvassing e.g networking and cold calling.
- Coordinating internal tasks related to accounts to ensure clients receive products and services
- Assisting new clients through processes relating to the products and services to ensure seamless experience
- Coordinate internal and external resources to expedite workflow
- Stay current with company offerings and industry trends
- Create detailed business plans designed to attain predetermined goals and quotas
- Manage the entire sales cycle from finding a client to securing a deal
- Unearth new sales opportunities through networking and turn them into long-term partnerships
- Remain in regular contact with your clients to understand and meet their needs
- Negotiate agreements, keep records of sales and data and maintain a database of clients, prospects, partners, and vendors
- Follow up with clients regularly to ensure needs are being met and to identify opportunities.
Requirements
- BSc or BA in Business Administration, Sales or Marketing or other related fields.
- 4-5 years proven experience as a SaaS Account Executive, SaaS salesperson, preferably enterprise software or as an Account Executive in the fintech space
- Knowledge of market research, sales and negotiating principles
- Outstanding knowledge of google workspace; knowledge of CRM software (eg. Hubspot) is a plus
- Excellent communication/presentation skills and ability to build relationships
- Organizational and time-management skills
- Possess great business acumen
- Enthusiastic and passionate about sales
- Ability to manage multiple accounts while seeking new ones.
Application Closing Date
Not Specified
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Sales Development Representative
Location: Nigeria
Job type: Full time
Job Description
- We’re hiring a Sales Development Representative to join our growing team and drive impact across our company
Responsibilities
- Convert marketing and sales-qualified leads, that are funneled through Duplo’s website
- Send emails to leads and call leads to arrange for a presentation and demo
- Create opportunities to close leads
- Support the business development and marketing teams
- Monitoring performance and growth metrics, identifying insights and recommendations to identify new commercial opportunities
- Create & articulate compelling value propositions for Duplo’s services. Drive engagement & adoption by partners to scale business growth.
- Look out for new opportunities to acquire clients in mass through partners.
Skills, Qualifications and Experience:
- Proficient knowledge using a CRM preferably (Hubspot, Salesforce, Freshworks)
- Minimum of 3 years proven experience as a SaaS Sales Development Representative or similar role
- Proficient knowledge using Google Suite (Word, PowerPoint, and Excel)
- Proficient knowledge using Slack
- Proficient knowledge using Lead Generation tools e.g LinkedIn, Apollo
- B2B sales experience selling software or payment gateway solutions.
Application Closing Date
Not Specified
How to Apply
Interested and qualified candidates should:
Click here to apply online
