Promo Operations and Fulfilment Officer at a Reputable Company

In this role, you will be responsible for the promo stakeholder management, collaboration and execution of Promo users Communication campaigns, with a goal of enhancing our promo brand among winners while ensuring effective customer support.

Qualifications:

• B.Sc/B.A in English, Mass Communication or Social Sciences

Skills/Requirements:

• Excellent written and verbal communications skills, an added Nigerian language is a plus.
• Excellent knowledge of Microsoft Suite (emphasis on Microsoft Excel).
• Integrity and trustworthiness.
• A keen attention for details.
• Record keeping skills, maintaining error-free records in multiple files.
• Customer service skills.
• Persuasiveness.
• Ability to meet project deadlines, even while under pressure.
• Great interpersonal relations skills.
• Problem solving skills.

Responsibilities:

• Monitoring multiple Promo calendars and ensuring preparations are within timelines
• Executing promo draw events.
• Preparing promo event reports.
• Managing communication with Promo Regulator against Promo Draws and Prize Presentations.
• Managing winner communication till the required call to action is taken.
• Managing Promo partners communication in preparation for promo.
• Monitoring draw portals and escalating draw portal inconsistencies to the approved channels
• Collaborating with Product team to successfully launch new promo products and execute maiden promo draw within timeline.
• Strategizing on promo product improvement