Jobs/Vacancies
Vacancies at FairMoney
Vacancies at FairMoney
FairMoney is building the leading mobile bank for emerging markets. We started with a digital microcredit application on Android, and currently roll out additional financial services (current account, savings, debit card) while expanding the product to Western Africa and South-East Asia.
We are recruiting to fill the position below:
Job Title: Junior Fraud Officer
Location: Nigeria
Job type: Full time (Hybrid)
Category: Risk
Job Summary
- The Fraud Officer will be involved in all activities relating to the client fraud complaint resolution process.
- The officer will receive fraud complaints from various platforms (Fresh Desk, Email, Regulators, LEAs, Consumer Protection Agency, or any other avenue), log this complaint in the relevant register, analyze the complaint, and provide feedback to the relevant quarters.
- The officer will be involved in conducting investigations, preparing investigation reports, understanding the money recall and fund repatriation process, and be willing to interact with all relevant stakeholders involved in fraud complaint resolution (Banks, OFI, Fintechs, LEAs, Customer Service, Regulators, etc.)
- The officer will also be involved in preparing regulatory returns and BVN watch-listing, as well as any other activities as may be deemed fit by the Fraud Manager, including and not limited to transaction monitoring activities
Roles and Responsibilities
- Receive and incident into the complaint register all cases of Fraudulent Banking activities, Fraudulent Lending activities, Erroneous transfers, Business Gone Bad, and other fraud-related cases. To ensure all the fields/data requirements in the Complaint register are adequately populated.
- Conduct detailed investigations into all reported fraud-related cases and provide the needed feedback to the client, stating the facts behind the case and the Root cause of the event.
- Review all fraud alerts triggered by the system regarding Banking and Lending rule set, contact the relevant client to confirm if these transactions were initiated by the client, and take the necessary decision to either stop or pass such transactions.
- Work with the CS Team to treat fraud complaints during weekends and public holidays.
- Involved in the rendition of fraud and forgery returns to CBN, NIBSS, FITC & NDIC.
- Involved in the preparation of BVN watch-listing in respect of established fraudulent FairMoney clients.
- Where there is a need for an investigation report to be prepared for consumption by the LEAs or the regulators, prepare such a report and send it to the Fraud Manager for review and adoption.
- Treatment of fraudulent inflows into FairMoney clients’ accounts. Review the customer statement for any salvaged amount, contact our client via phone to explain the source of the reported inflow, and provide any amount salvaged to the requesting Bank alongside the client’s BVN. Ensure clients’ accounts are placed on lien to the tune of the reported amount.
- Treatment of reported fraudulent outflows from FairMoney clients’ accounts by establishing the amount and date of the transaction and communicating this to the beneficiary bank for recovery purposes.
- Treatment of inbound erroneous inflows by placing a lien to the tune of the reported amount on the FairMoney clients’ accounts, contacting the client to explain the source of the erroneous transfer, and providing feedback to the complainant to close out the incident.
- For reported Outbound Erroneous transfers, communicate this to the beneficiary Bank and request for salvaged amount. Officer to ensure that the outcome of the mail request is timely communicated to the complaining client.
- Review all inbound and outbound Business Gone Bad complaints and advise the complainant to report the matter to the Law Enforcement Agency for further investigations and possible recovery of funds.
- Review all lending frauds to establish a point of compromise by the client. Trace where the loan proceeds were transferred to and communicate these details to the client. Also, provide feedback to the client on why the Bank is not liable and why the loan liabilities have to be settled.
Requirements
- Bachelor’s Degree in Accounting, Finance, or a related field is required.
- 3+ years experience in Fraud Desk, Customer Service, or Dispute Resolution Team.
- Excellent verbal and written communication skills.
- Data analytical skills.
- Basic understanding of laws related to fraud.
- Basic understanding of human behavior and performance.
- Working knowledge of equipment, policies, procedures, and strategies needed to support investigative operations.
- Ability to identify discrepancies and problems.
- Analytical and dispute resolution mindset.
- Ability to multi-task and function under pressure with little or no supervision.
- Proficient in Microsoft Office Suite or related software programs.
Benefits
- Private Health Insurance
- Pension Plan
- Paid Time Off
- Work From Home
- Training & Development
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Recruitment Process
- Screening interview with a Senior Recruiter 30 minutes.
- Technical interview with the Fraud Manager for 45 minutes.
- Interview with the Lead Fraud Manager for 45 minutes.
Job Title: Systems Reliability Engineer – Azure Cloud Expert
Location: Nigeria
Job type: Full-time (Remote)
Department: Engineering
About the Role
- The systems reliability engineer (SRE) will apply aspects of software development skills to infrastructure and operations work. Since the main goal of this role is to create scalable and highly reliable systems, the SRE will spend up to half of its time doing operations-related activities such as supporting issues, writing documentation, and system management.
- The SRE should spend the rest of its time delivering development tasks such as new features, scaling, and automation.
Roles and Responsibilities
- Provide technical leadership on large/complex systems and platform opportunities.
- Build tooling to support the automation, management, and reliability of applicable systems.
- Build and support release pipelines for applicable systems.
- Work as an integrated part of a development/delivery team to include SRE practices as part of solution design.
- Manage the system lifecycle from design and implementation, to turn-down and decommissioning.
- Write documentation for peers and business partners supporting applicable systems.
- Work with business partners to define SLOs and SLIs and build robust monitoring solutions supporting agreed-upon metrics.
- Resolve P1 and P2 tickets using a proven systematic approach that focuses on returning safely returning to full system capability and creating plans to fix root-cause issues.
- Lead communications efforts regarding both system issues/activities as well as blameless post-mortems.
- Provide mentorship to junior team members.
- Performs other related duties as assigned.
- Strong ability to optimally multitask and prioritize work, juggling daily support responsibilities with multiple product/project-driven activities.
- Strong troubleshooting and problem-solving skills.
- Work independently and with a delivery team toward releasing features on agreed-upon timelines.
- Strong ability to support SQL database technologies including SQL Server, Azure SQL PaaS, and Azure SQL Managed Instances.
- Provide comprehensive administration of core platforms including backups, recovery, monitoring, maintenance, and upgrades.
- Scripting and automation experience with Infrastructure as Code languages such as Azure Resource Manager, AWS Cloud Formation, Ansible, or Terraform.
- Experience writing YAML code to build and manage Azure DevOps or Github Actions pipelines.
- Proficiency with Azure resource management and operations.
- Familiarity with Linux Server administration and operations.
- Familiarity with Azure Kubernetes services or any other Kubernetes managed service.
Requirements
- Bachelor’s Degree in Computer Science or related field and 5+ years of experience or equivalent combination of education and experience.
- Minimum 4 years in an enterprise-level system engineering or reliability engineering role.
- Strong base knowledge of operating systems, networking basics, and security best-practices.
- Working knowledge of Agile delivery and DevOps principles.
- Proficiency in one or more programming or scripting languages (PowerShell, C#, Go or Python).
- Technical certifications are a plus.
Benefits
- Private Health Insurance
- Paid Time Off
- Pension Plan
- Work From Home
- Training & Development
Application Closing Date
Not Specified
How to Apply
Interested and qualified candidates should:
Click here to apply online
Recruitment Process
- Screening call with a member of the recruitment team for 30 minutes.
- Technical interview with members of the Engineering team for 45-60 minutes.
- Interview with key stakeholders for 45-60 minutes.
Job Title: Senior Accountant
Location: Nigeria
Job type: Full-time (Hybrid)
Department: Finance
About the Role
As a Senior Accountant for the lending business of Fairmoney, you will be responsible for mainly, but not limited to:
- Make recommendations based on analysis and status of reserves, assets, and expenditures.
- Assist with financial and tax audits.
- Document and monitor internal controls in support of the auditing team.
- Coordinate more complex accounting projects and initiatives with other members of the accounting and finance team or with other departments.
- Analyze complex financial reports and records.
- Train and mentor junior staff.
- Perform variance analyses and prepare account reconciliations.
- Prepare financial reports.
- Perform account reconciliations.
- Maintain the general ledger, prepare tax returns, assist with audit preparations, and perform other accounting duties as assigned.
- Liaise with the company’s Chief Financial Officer/Head of Finance on how to improve financial procedures where necessary.
Requirements
- BSc Degree in Accounting, Finance, or relevant with a minimum of five (7) years of accounting experience in audit firms or firms in the financial service industry.
- A qualified accountant (ACCA, ICAN).
- Good analytical skills, high level of accuracy, and attention to detail.
- Demonstrate a strong understanding of Nigerian Tax laws.
- Strong knowledge of the concept of accruals/prepayments.
- Strong Knowledge of the International Financial Reporting Standard(IFRS), and an understanding of double entries.
- Have advanced Microsoft Excel Skills including Vlookups and pivot tables.
- Be an effective team player with a positive attitude.
- A track record of constantly looking for ways to do things better.
- Have good analytical and numerical skills.
- Need for enthusiasm and interest in the role i.e. accounting, reporting, and cost control.
- Ability to work without supervision and to tight deadlines.
Benefits
- Private Health Insurance
- Pension Plan
- Paid Time Off
- Work From Home
- Training & Development.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Note
Recruitment Process:
- A screening interview with a Recruiter: 30 minutes.
- Technical interview with VP, Finance: 45 minutes.
Job Title: Team Lead – Collections
Location: Nigeria
Job type: Full-time (On-Site)
Department: Operations
Description
- We are looking for a competent Team lead for Loan collection to support the team in achieving their target of contacting clients and collecting outstanding payments.
- You will strike a balance between maintaining trustful relationships and ensuring timely payments.
- You should exhibit professionalism and trustworthiness. You should have excellent communication and negotiation skills, as well as an ability to guide and lead a team of Collectors.
Responsibilities
- Training and coaching of collections specialists.
- Driving the performance of the Collections team.
- Monitor accounts to identify outstanding debts
- Investigate historical data for each debt or bill.
- Handle escalations from customers and collections specialists.
- Find and contact clients to ask about their overdue payments.
- Take actions to encourage timely debt payments.
- Process payments and refunds.
- Resolve billing and customer credit issues.
- Update account status records and collection efforts.
- Report on collection activity and accounts receivable status.
Requirements
- A minimum of 3 years of experience in a similar domain with at least 1 year of dedicated experience as a Team Lead.
- Knowledge of billing procedures and collection techniques (e.g. skip tracing).
- Familiarity with laws related to debt collection (e.g. FDCPA).
- Working knowledge of MS Office (Intermediate level user) and ability to query databases (SQL), is a huge advantage.
- Comfortable working with targets.
- Patience and ability to manage stress.
- Excellent communication skills (written and oral).
- Highly skilled in negotiation.
- Problem-solving skills.
- Data analysis skills.
- Highly intellectual (at least a 2:2 or its equivalent).
Benefits
- Private Health Insurance
- Paid Time Off
- Pension Plan
- Work From Home
- Training & Development
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Recruitment process
- A screening call with the Recruiter for 30 minutes.
- Technical interview with the Hiring Manager for 30-45 minutes.
